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Showing posts tagged with Enterprise Vault
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EC at TW | 09 Jul 2014 | 0 comments

I was having trouble archiving content from an Exchange 2010 mailbox using EV9. To troubleshoot I used a "Run Now" job but nothing happened.

Watching the message queue I briefly saw an entry added to the A3 queue but it disappeared immediately. No events recorded in the event log.

I started a DTrace of the ArchiveTask and re-ran the "Run Now" job and the below entries were logged:

80    12:23:58.014     [3136]    (ArchiveTask)    <9648>    EV:L    {HrMAPIOpenMsgStoreKvs:#50} Opened msg store [0x8004011d]
81    12:23:58.014     [3136]    (ArchiveTask)    <9648>    EV:H    :CArchivingAgent::ProcessUser() |Attempt to open the users message store resulted in failure with error message = MAPI_E_FAILONEPROVIDER |This is because the mailbox does not exist....

InsentraCameronM | 06 Jul 2014 | 1 comment

There is no way to use a GUI to move MSMQ on Windows Server 2012. You can move MSMQ using PowerShell.

NOTE: In the example below I have created a new MSMQ folder on G:\. The path is G:\MSMQ. You do not need to create the MessageFiles, TransactionLogs or Storage folders as they will be created automatically.

To move MSMQ perform the following actions:

  1. Open powershell.
  2. Type the command: Set-MsmqQueueManager -MsgStore "G:\MSMQ\MessageFiles" -TransactionLogStore "G:\MSMQ\TransactionLogs" –MsgLogStore “G:\MSMQ\Storage”
  3. Restart the MSMQ services.
  4. If the services fail to start, add the Network Service account to the Local Administrators group on the EV server.
  5. Run  the command Set-MsmqQueueManager to get a summary of the MSMQ configuration.


Cameron Mottus


Rob.Wilcox | 06 Jul 2014 | 0 comments

As many Enterprise Vault people will know Enterprise Vault 11 Cumulative Hotfix 1, came out on Friday (4th July 2014). Here is a link to the technote where you can download the update:

Enterprise Vault 11.0.0 Cumulative Hotfix 1 Release

I decided to upgrade one of my labs almost straight away because I'm looking to see if resolves a long standing issue we've had with Archive Shuttle and ingesting data into Enterprise Vault.  The 160-something Mb download is a zip file containing an ISO of 350-something Mb.  So it's not a 'small' update let me tell you!  

The installation was kind of strange as well.  The first time I ran it the installer failed to stop any of the services, and after 5 minutes of frustration I decided to abort the installation, set...

AmolB | 01 Jul 2014 | 0 comments

New verison of the Enterprise Vault Search allows end users to set their own preferences.

These preferences are saved in the database and hence persisted across sessions and machines.

To set preferences click on the settings icon available at the extreme top right corner of the screen

next to the user's display name.



Sidebar: In the Sidebar tab you can set your preference related to the Sidebar (navigation pane) and

Favorites. By default both the options are checked



Archive Groups: In the Archive Groups tab you can create custom archive group(s) and add archive(s) to

the group. This feature will be most useful if you have access to large number of archives...

AmolB | 01 Jul 2014 | 0 comments

If you have upgraded to Enterprise Vault 11.0 you must have noticed new version of EV Search.

Apart from multiple browser support and enhanced UI there are many new features that are added in the new

release. One such feature is Favorites where an end user can add a Favorite Folder or save an Advance Search

query under Favorites.


Favorite Folder:

To add any folder in the favorites you need to right click on the desired folder and select "Show in Favorites"

Under favorites you can perform several right click opeartions like "Rename, Remove from Favorites, Move Up

& Move Down" on the folders

Show in favorites.jpg

Favorite Folder.jpg


Saved Search:

If you want to...

Rob.Wilcox | 30 Jun 2014 | 0 comments

How many retention categories should an organisation have? Does it depend on the size of the organisation? Should be many? Should it be a few? Well I think part of this ties in with the ‘need’ for many organisations to keep everything forever. These sorts of organisations probably don’t spend the time to get their lawyers involved in figuring out how to categorise emails and how long to keep them.

These sort of organisations end up with a small number of retention categories, but, it’s likely that they are X Years (e.g. 2-3) and ‘Forever’.

This might not be good for storage management as I’ve written about before.

The flip side is that organisations try to introduce a dozen or more retention categories. Trying perhaps to over-categorise items. Worse these organisations might add to this of categorisation over some time, or absorb other Enterprise Vault environments with other lists of retention categories.

It can get messy.

There are third party...

Rob.Wilcox | 21 Jun 2014 | 0 comments

If you're lucky enough to have upgraded your production Enterprise Vault environment to Enterprise Vault 11, you will have started to get used to the new Enterprise Vault Search interface. Even if you haven't upgraded your main environment perhaps you've been playing with Enterprise Vault 11 in a lab?

The new Search interface is certainly a big boost on the previous offerings, it begins to make use of the new indexing engine which was delivered in Enterprise Vault 10 and gives a big boost in look-and-feel.

Today I spotted a helpful article on the Symantec Technote RSS feed which helps you (and end users too perhaps) get used to the query language syntax. Take a look:

Rob.Wilcox | 17 Jun 2014 | 0 comments

In your Enterprise Vault world, how many archiving policies do you have? Is one sufficient?  Maybe for some people it is, but for most a couple of policies will be sufficient.  Sometimes though you’ll see an environment with LOTS of policies.

Lots = Bad

There are lots of reasons why having many policies is a bad idea. For example it makes it hard to troubleshoot the age old user issue of ‘My stuff isn’t getting archived, and it should be’. It also makes it hard to tweak small things (e.g. Whether the 'Delete from Vault' button is available to users) across all policies as they each have to be edited.

Often times people get to the situation of having many policies because they’ve inherited users from different corporate acquisitions. In your Enterprise Vault world how many policies do you have? Let me know in the comments below...

Rob.Wilcox | 11 Jun 2014 | 0 comments

I often wonder whether users are allowed to delete archived emails from their archive in Enterprise Vault when I talk to new customers. There are extremes of a sort of knee-jerk reaction: some customers says ‘hell yeah’, other customers say ‘hell no, never, never, ever’.

When it comes down to it though there are three options. Users can delete:

- Just the shortcut

In which case literally just the shortcut is removed from the mailbox.  The archived item still exists in the archive. It’s worth noting though that there isn’t a tool which can recreate the shortcuts once they have been deleted.

- Both the archived item, AND, the shortcut

In which case both the shortcut and the archived item will be deleted. If it’s enabled, the archived item can be restored by an Enterprise Vault administrator by going to the properties of the user archive, and restoring them:


Rob.Wilcox | 06 Jun 2014 | 0 comments

We’ve all done it from time to time, and we’ve all probably suffered the consequences - and we’re professionals!  We shy away afterwards and feel a little bit foolish. What is it I’m talking about?

Manually archiving lots and lots of emails with the Enterprise Vault Outlook Add-in.

I know in my time at Symantec I worked on a few issues where there were quite bad problems and poor user experience caused by trying to manually archive thousands of items in a folder at one time. I’ve even done it several times myself, without thinking.

But what about you? What about the users that you look after?

Do users do this? Do they have a poor experience? When I’ve tried it recently (in order to write this blog post) I tried highlighting a bunch of items in Outlook 2010 with the EV 11 Outlook Add-in (and EV 11 server) and timing how long it took to archive the item, whether all items were archived successfully, and what the general experience was like. Here...