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Archiving and eDiscovery Community Blog
Showing posts tagged with Enterprise Vault
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Rob.Wilcox | 25 Aug 2013 | 0 comments

When I'm setting up demo systems I almost always select the archiving option related to archiving 'unread items'.  This is because in a demo or test environment you probably want everything to get archived, and don't have time to send in lots of emails, and then open each mailbox and mark some of them as read and some as unread.  I honestly don't usually think about it too much, doing this step is almost automatic when I set up a test environment.  But what about in production?

Should you archive unread items?

Many people (me included) sometimes read an email, realise that there are some actions needed on it which can't be done right now, and then mark the email as unread - so it stands out. Typically you'd then come back and process these later. If in Enterprise Vault you don't archive unread items, this means that that item, no matter how big or small won't get archived. This has it's good points, and bad...

Rob.Wilcox | 19 Aug 2013 | 0 comments

Everything Enterprise Vault client related used to be what I was 'all about' when I was working in Symantec Enterprise Vault Engineering. Okay I also dabbled with tons of other stuff, but I was somewhat of a subject matter expert when it came to things relating to the Outlook Add-in. That's partly why it irks me when I see things like this technote suggesting to perform the Outlook Add-in install by first of all disabling UAC. I mean a security firm should really recommend this, I don't think.  Anyway, it is an interesting one, and it brings up the question that is often asked about why there is a setup.exe and an MSI file - it's all down to what 'regular' users can launch.

Take a look at the technote:

Would you disable UAC? 

Rob.Wilcox | 18 Aug 2013 | 3 comments

A while ago I wrote about some of the Enterprise Vault process diagrams which have been made available, that post is here.

Now there is a nice technote which lists lots, and lots, and lots of different process diagrams – take a look at:

Rob.Wilcox | 16 Aug 2013 | 0 comments
I have never really been a big fan of mount points, they, I think, can sometimes lead to confusion as to what you are *really* seeing when you view a file / folder structure.  Some people love them though!  One of the things that it can help solve, of course, is running out of drive letters when you have lots of locally attached (or at least locally presented) drives. If you couple that with the idea of having a different drive letter / location of each Enterprise Vault partition then *sometimes* I guess I can see a use for mount points.
Essentially you have a 'collection' of mount points, one per vault store partition. It keeps them nicely in 'one place', even though in reality they are on different drives on your system. It can also help with things like Antivirus exclusions as you've now only one place to exclude rather than lots of individual drives.
The best way that I found to create...
Rob.Wilcox | 13 Aug 2013 | 0 comments
When you do PST Migration with Enterprise Vault or any of the third party products out there, one question that I always ask is:
Where do you want the data to end up?
What I mean by this is:
- do you want shortcuts in the mailbox or not? 
- If you do want shortcuts do you want the shortcuts in a particular subfolder (and then subfolders underneath that) eg 'PST Migrations'?
- Do you want the shortcuts merged into a structure, or separate folders per PST file? 
This of course is a bit of a trick question, as there really is no correct answer.  What is chosen depends on the business needs and the types of user that are involved.  It is something that is often overlooked though, but to my mind it is pretty important when you think about performing PST Migrations.
Do you have a...
Rob.Wilcox | 03 Aug 2013 | 0 comments

Although I don't use Outlook for Mac to access corporate email which is touched by Enterprise Vault any longer, I do still try to use my Mac to read mails with Outlook, and from time to time still point Outlook at one of my test environments which has EV involved.  So in keeping up to date with the happenings in Enterprise Vault + Mac + Outlook, I spotted the following technote which talks about an issue with Outlook 2011 SP 3.  Take a look to see if you are likely to be affected:

Rob.Wilcox | 01 Aug 2013 | 0 comments

I just saw the following on the Symantec RSS feed, and thought that I would share it onwards.

It is a hotfix related to Exchange 2013 Support, so if you have that version of Exchange - or intend to introduce it very soon, head over to the article and have a read.

Rob.Wilcox | 31 Jul 2013 | 0 comments

It seems like an obvious question, but, how would you roll-out Enterprise Vault to 2000 users? You've done a nice, simple design. You've got the storage ready, and the server deployed. You've installed all the software, configured the policies that you've agreed on. But what then?

Well one way is to simply enable all 2000 users in one go.

Is that likely to work? Sometimes maybe, but not always. 2000 users will for sure come up with some questions, and more than likely inundate the company IT HelpDesk.

The solution is really down to communication, and that needs to start, ideally, before you get to the stage of throwing the big switch to turn on the system. Involving the end-users of the system, finding advocates that will help promoting the system, and of course, they might even help teach some of their colleagues how to use various aspects of it.

Once end-users are brought on board then I would suggest rolling out Enterprise Vault...

Rob.Wilcox | 31 Jul 2013 | 0 comments

Deployments of Microsoft Office can become quite complex in large organisations. Usually there are two or more different versions, and often times three or even four different service pack levels floating around out there on machines. Sometimes these types of issues can cause problems when it comes to your Enterprise Vault deployment, particularly if the version of Office is old.

Microsoft have a tool that can help figure out exactly which versions of which Office products are deployed on a per-machine basis. It's called Office Configuration Analyzer Tool or OffCat for short. You can get it from here:

I ran it on one of my test machines, to see how easy it was to use. There are a few options for downloading,...

Rob.Wilcox | 31 Jul 2013 | 0 comments
From time to time people on the Symantec Connect Forums ask about processing hidden mailboxes.  There are all sorts of reasons why you might hide a mailbox in Microsoft Exchange, but the downside of hiding the mailbox is that by default Enterprise Vault won't archive it.
If you have the ability to look at the nice Enterprise Vault Mailbox Archiving Reports, introduced in Enterprise Vault 10.0.2, then you will see things like this:
The good news is that there is a registry key that can be deployed to each Enterprise Vault server, and it will then mean that the mailbox archiving task will process those hidden mailboxes.  The registry key is: