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Archiving and eDiscovery Community Blog
Showing posts tagged with Enterprise Vault
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Rob.Wilcox | 17 Jun 2014 | 0 comments

In your Enterprise Vault world, how many archiving policies do you have? Is one sufficient?  Maybe for some people it is, but for most a couple of policies will be sufficient.  Sometimes though you’ll see an environment with LOTS of policies.

Lots = Bad

There are lots of reasons why having many policies is a bad idea. For example it makes it hard to troubleshoot the age old user issue of ‘My stuff isn’t getting archived, and it should be’. It also makes it hard to tweak small things (e.g. Whether the 'Delete from Vault' button is available to users) across all policies as they each have to be edited.

Often times people get to the situation of having many policies because they’ve inherited users from different corporate acquisitions. In your Enterprise Vault world how many policies do you have? Let me know in the comments below...

Rob.Wilcox | 11 Jun 2014 | 0 comments

I often wonder whether users are allowed to delete archived emails from their archive in Enterprise Vault when I talk to new customers. There are extremes of a sort of knee-jerk reaction: some customers says ‘hell yeah’, other customers say ‘hell no, never, never, ever’.

When it comes down to it though there are three options. Users can delete:

- Just the shortcut

In which case literally just the shortcut is removed from the mailbox.  The archived item still exists in the archive. It’s worth noting though that there isn’t a tool which can recreate the shortcuts once they have been deleted.

- Both the archived item, AND, the shortcut

In which case both the shortcut and the archived item will be deleted. If it’s enabled, the archived item can be restored by an Enterprise Vault administrator by going to the properties of the user archive, and restoring them:


Rob.Wilcox | 06 Jun 2014 | 0 comments

We’ve all done it from time to time, and we’ve all probably suffered the consequences - and we’re professionals!  We shy away afterwards and feel a little bit foolish. What is it I’m talking about?

Manually archiving lots and lots of emails with the Enterprise Vault Outlook Add-in.

I know in my time at Symantec I worked on a few issues where there were quite bad problems and poor user experience caused by trying to manually archive thousands of items in a folder at one time. I’ve even done it several times myself, without thinking.

But what about you? What about the users that you look after?

Do users do this? Do they have a poor experience? When I’ve tried it recently (in order to write this blog post) I tried highlighting a bunch of items in Outlook 2010 with the EV 11 Outlook Add-in (and EV 11 server) and timing how long it took to archive the item, whether all items were archived successfully, and what the general experience was like. Here...

Rob.Wilcox | 02 Jun 2014 | 0 comments

Most organisations have at least two categories of users - those with laptops, and a need for offline access to archived data, and those who are desktop bound, and don’t need offline access to archived data.

How many desktop policies do you have in your environment?

Are you lucky enough to be able to slice the user community in to just those two examples, or do you have many, many, many more?  Sometimes two policies aren’t enough, and copies are made for specific groups of people with specific needs over time. They can be a little bit cumbersome to maintain. Sometimes people even rename the policy when it is no longer going to be used (rather than deleting it).

Tweaking desktop policies is something that can really take up a lot of time, especially if there are more than a few policies to change. So how many policies do you have in your environment right now? Let me know in the comments below...

Rob.Wilcox | 28 May 2014 | 0 comments

In the last few weeks I’ve heard of several companies who have not configured storage expiry at all. I know in the US there are quite a few ‘strong’ laws when it comes to data retention including archived emails. But these companies were in Europe, where the laws are currently less certain.

So why keep everything, forever?

Well, I think it’s down to the fear of the unknown. As the months go by, and the years approach, it seems only a matter of time before individual European countries or the EU as a whole passes some sort of laws/bills that govern what needs to be kept and for how long. In the meantime, conservative Europeans are taking the cautionary approach of keeping everything.

I’m no lawyer, so I can’t tell you whether this is the best approach, or not.

I can only say that from a storage point of view it does make for some interesting reading… nothing is allowed to be deleted.  Journaling is in place as well as mailbox archiving.... Average...

The Boulon | 27 May 2014 | 0 comments

Because Backup Exec 2012 is not compatible (yet) with Enterprise Vault 11 and because of this, you cannot take advantage of the agent for Enterprise Vault, you will need to do everything via script.

First, I told myself: OK, no big deal. Just do as usual: the ps script, the authorization manager and the backup job (with the archive bit).

Hmm... no, it wasn't working the way I wanted. Especially because I use a new feature in EV 11: The Storage queue. And that one needs to empty itself after a backup job.

So, I decided to try it the old way, with the trigger file. Bingo, after a while I could see my EV Storage Queue disk freed from all those safety copies.

For this, I changed the Ptn backup from archive bit to trigger file, restarted the Storage Service and started a backup.

But wait, what about SQL? The databases need to be backed up in the same time frame as the vault stores and indexes.

No problem! Depending where your SQL reside,...

Rob.Wilcox | 24 May 2014 | 0 comments

We all know about the Enterprise Vault Custom Filtering options available within the product.  There is often a reported performance drop in archiving when these are used, and, of course, the way to build and test these particular filters is not very intuitive or user friendly.

So what other options are there?

Well in Exchange 2007 and higher you can use Journal Rules to enable journaling for particular users, groups, or whether the mail is internal or external. No filtering is needed in Enterprise Vault.  Let's see how:

Journal Rules - Overview

The idea of journal rules is that they allow you to configure how Exchange determines with a journal report should be sent to a journal mailbox.

Specific Rule - Example

Let's see we want to journal just one user.  This example is with Exchange 2010. Exchange 2007 and Exchange 2010 allow rules to be created in the same way, whereas Exchange 2013 is a little...

Rob.Wilcox | 21 May 2014 | 0 comments

Whilst the documentation and guides provided with Enterprise Vault are pretty extensive, sometimes people 'jump' in. They get a little stuck with missing system prerequisites and sometimes take quite a while in deploying their first server. In recent versions of Enterprise Vault there is a cool new way to go.

I was alerted to this by a former colleague (you know who you are!)

In recent (ie 10.0.3 and later) there is a 'DVD Launcher'. If it doesn't launch when you put in the DVD or otherwise mount the media you can manually launch it by running setup.exe on the route of the DVD/folder. When you run it you get this:


If you click on 'Enterprise Vault' over on the left, and highlighted below ...


You can then run a '...

Rob.Wilcox | 21 May 2014 | 3 comments

We all know just how difficult it is when it comes to testing seemingly countless configurations of servers with patches, and other components which are installed. Testing of a new release, like Enterprise Vault 11 is no different really. Sometimes though there is an oddity which is thrown up which defies rhyme and reason.

Take a look at this technote, titled: Enterprise Vault search: the preview pane contains "No preview of this item is available (Error Code: 0x8007007F)'

In this technote Symantec point out an issue with the combination of Enterprise Vault 11, and the SQL Reporting Services being installed on the same server, where the Enterprise Vault Reporting Configuration has never been run. I can tell you from experience that when you read it you think "Surely that should have been tested", but in reality these sort of things are amazingly difficult to test for. You'd end up with hundreds of test environments...

Rob.Wilcox | 17 May 2014 | 0 comments

Finally, after a long wait, Enterprise Vault has caught up with some of the third party products which deal with PST migration. At least, it has in some ways. I'm talking about password removal from PST files. This is now an option on the site settings:


With this setting enabled (it's not by default) any PST files which Enterprise Vault attempts to migrate which are password protected will have the password stripped first of all.

And in the world of DTRACE when you hit a password protected file you'll see something like this: