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Archiving and eDiscovery Community Blog
Showing posts tagged with Enterprise Vault
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Caren Havelock | 27 May 2011 | 0 comments

On May 16, 2011, Autonomy announced that they are acquiring Iron Mountain Digital (IMD) assets including:

  • NearPoint technology gained from acquiring Mimosa Systems
  • Hosted Digital Record Center for Compliant Messaging
  • E-Discovery Suite, including products and solutions gained from acquiring Stratify

Per the press release, the acquisition did not include the Iron Mountain Technology escrow service, Medical Archive services and other smaller operations that were recently shut down by Iron Mountain. The transaction is expected to close in July 2011 and is subject to customary closing conditions.

Does this affect you?

We would like to take this opportunity to invite IMD and Autonomy customers to migrate to Symantec solutions, and avoid the uncertainties and/or product consolidation at the hands...

Rob.Wilcox | 22 May 2011 | 0 comments

I happened to find an interesting technote this lunch time, which describes some best practice registry keys for Enterprise Vault servers.   It's definitely worth reviewing ..  and if you vary from these post comments to say which, and why :

http://www.symantec.com/business/support/index?page=content&id=TECH71173

Rob.Wilcox | 21 May 2011 | 1 comment

A few people have asked the question in the last week or two..  The question is whether there is a way to delete “thousands” of archives at a time.  The answer to this at the moment is no, you can’t do that.  The Enterprise Vault API doesn’t allow you to delete archives, and the Vault Admin Console only allows you to delete one at a time (you can’t multi-select).

It’s a bug-bear for some, especially those that have run scripts and gotten a lot of archives created, sometimes in error, or for those that have large organisations and are processing many, many leavers (and new hire) requires.

So if it’s a problem that is high on your list, then you should contact the Account Management or Product Management teams and request the feature be added – or pop it in the Ideas section, and everyone can vote on it.

EDIT: Vote on Fredrik's idea : http://www.symantec.com/connect/ideas/bulk-...

tbarassi | 19 May 2011 | 0 comments

Big news today on the archiving and eDiscovery front with Symantec’s  announcement that we have signed a definitive agreement to acquire Clearwell  Systems. The combination of Symantec’s market leading Enterprise Vault integrated content archive and Clearwell’s market leading eDiscovery platform will position Symantec as a full service solution for enterprise information management and eDiscovery.  We also congratulate Clearwell on their recent “leader” rating in Gartner’s just released eDiscovery Magic Quadrant http://www.clearwellsystems.com/ediscovery-news/pr..., and we are excited at the prospect of having their exceptionally talented team join Symantec. Please see this site for further details: ...

Rob.Wilcox | 19 May 2011 | 0 comments

A colleague of my pointed these out the other day, and it’s actually quite interesting.  The issue is that Enterprise Vault was shutting down because of the number of errors encountered, and whilst it’s bad that the errors are being logged, not all errors are equal.  Sometimes people want to override this shutdown, and it’s described in these two links :

http://www.symantec.com/business/support/index?page=content&id=HOWTO32035

http://www.symantec.com/business/support/index?page=content&id=HOWTO31812

So the first link – even though the formatting for me, is a bit … wrong… shows you a bunch of different registry keys such as :

See Critical
See DelFilesOlderThanHours
See DelFileTypes
See...

Rob.Wilcox | 19 May 2011 | 0 comments

An interesting question on these very forums appeared earlier today..  the question is :

How do I rename a user's archive?

On the face of it it sounds quite simple, but it's actually got a twist in it.

So let's take our test user, Sabina.  If you find her archive in the Vault Admin Console, and right click on it, you can choose Properties.  Note at this point the name of the archive is Sabina Rogers.

The properties page looks like this :

You can see i've alredy changed her name at the top .. and changed the description near the bottom.

It looks good after you make the change, but, the next time that the Mailbox Synchronisation process runs, it'll end up getting reset.  Well, the name will.  The description stays put :

...

Rob.Wilcox | 13 May 2011 | 4 comments

A colleague of mine in the UK reminded me about this issue just today.  The issue is that you have a nice working Enterprise Vault 8 SP 4 client installation with Virtual Vault, and you upgrade to the client extensions to 9.0 or 9.0.1, and the Virtual Vault node in Outlook disappears.

My colleague wanted to know if I had seen, and it definitely rung bells!

I eventually tracked it down, and it might be something that customers encounter.  Here is a reference explaining it visually and linking to the fixes :

http://www.symantec.com/business/support/index?page=content&id=TECH147682

Note:

It is fixed in EV 9.0.2 client (which of course should be what you’re rolling out to clients now anyway, right?)

It is fixed in a 9.0.1 Cumulative Client hotfix.  Unfortunately the one in the technote is not correct (it...

Rob.Wilcox | 13 May 2011 | 1 comment

A question that came up the other day, which I struggled to find documented anywhere was :

Which date is used to determine if a shortcut is eligible for deletion?

Is it the sent/received date, the archived date, something else entirely?

Well the answer is that a shortcut which gets expired has the date check performed against the ARCHIVED DATE of the item.

Rob.Wilcox | 12 May 2011 | 0 comments

Reported to us a few days is an issue affecting the Enterprise Vault 9.0.2 Outlook Addin.  The issue is that when you get the “shortcut” opened, rather than the full item (and there are quite a few reasons why that happens sometimes) the banner at the top contains the text “Click here to view the original item”, but it doesn’t work.

Here is a screenshot highlighting the non-clickable bit :

Again this is something to be aware of, and might be something you wish to pass on to your end users.

The part below that saying “This message has been archived.  View the original item” DOES work correctly – if you have shortcut configured to include that.

Rob.Wilcox | 12 May 2011 | 2 comments

An oddity was uncovered the other day, which will hopefully be addressed soon.  It is something that will affect other customers I’m sure, so let me try to explain it – perhaps it’ll avoid a Support call for some people.

If you have Enterprise Vault OWA extensions installed, configured, and working on your Exchange 2010 SP 1 CAS’s, and you have configured your archiving policy to “not create shortcuts”, you’ll find that if Conversation View is turned on in OWA, and a user manually archives an item, it’ll still get a shortcut created… even though the policy says not to.  Remember you might have turned off shortcuts because you’re going to deploy Virtual Vault, for end users, and people using OWA will be using Archive Explorer if required.

You can get around the issue, by turning off Conversation View..  the behaviour works correctly in that situation.

It’s a bit of an...