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Archiving and eDiscovery Community Blog

Showing posts tagged with Enterprise Vault
Showing posts in English
Maverik | 13 Jun 2010 | 0 comments

The Event ID 3310 is very generic and has many different causes reasons for occurring. this can make it extremerly difficult to troubleshoot however having spent some time on it I thought I would put together my steps.

Firstly the error looks like this in the EV event log.

Event ID: 3310 There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).

Firstly this technote may help.

http://support.veritas.com/docs/284814

Secondly, here is a high level overview of possible causes.

1: Poor network performance.

2: Load on Exchange/Enterprise Vault servers.

3: Active Directory issues, particularly surrounding Global Catalogue and lookup issues.

4: MAPI issues

and probably more ;-)

So how seriously should you take this event.  It...

Rob.Wilcox | 11 Jun 2010 | 0 comments

Everyone thinks it is a bit of a pain having to logon to their EV server in order to read the event logs, to find out some information.  You can of course, read the event logs remotely, and here I’ll describe how.

Grab the DLL

You have to grab the DLL VaultMessages.DLL from the Enterprise Vault server.  These do vary from version to version of EV, so it’s best to get the one of your EV server, and make a note to replace it when you upgrade to the next service pack, or version.

Store the DLL on your client machine

I have a folder called EventLogDLLs that I pop the Enterprise Vault DLL in (and others).  You can do the same sort of thing

Register the DLL

You have to register the DLL using :-

regsvr32 vaultmessages.dll

Try it out

On your EV Server open the event log, and save out the application event log, and...

Rob.Wilcox | 10 Jun 2010 | 0 comments

If you have configured EV to keep items that are deleted from a user archive, they're kept for a period of days (much like the Exchange dumpster).  What seems like odd behaviour can occur if you then export that archive.  Those items that have been deleted, but kept by Enterprise Vault are still exported from the archive.

This is under consideration for changing in the future, perhaps giving the administrator the option during the export as to whether they want those items exported or not. 

Rob.Wilcox | 09 Jun 2010 | 0 comments

One of the things that Enterprise Vault allows you to create is Shared Archives.  These don't have a mailbox associated with them, and don't have a folder structure, ie they are "flat" or "unstructured" (some people will remember this was the case in the early days of EV with mailbox archives).

I'm curious if people use them extensively, or for specific purposes.  Do you use them?

One of the ways of creating these archives is to use EVPM, but you can also create them directly in the VAC.  You can use either method to give people permission to items in the archive, and like a regular archive you can choose whether those permissions are read/write/etc.

Rob.Wilcox | 09 Jun 2010 | 0 comments

One of the newest entries on the late breaking news article for EV 8 SP 4 (http://seer.entsupport.symantec.com/docs/350361.htm)  is an issue relating to opening archived items with the 8 SP 4 client when you have those items in Vault Cache.

The issue that the item doesn't get pulled from your Vault Cache, it's downloaded on the fly from the EV server.

This of course has a couple of side effects notably :-

* Load on the EV server
* Inability to open the item, when you have no connectivity to the EV server.

The good news is that this is fixed now along with a few other issues described in : http://seer.entsupport.symantec.com/docs/354789.htm

bmarkey | 02 Jun 2010 | 0 comments


In case you missed it, Mediterranean Shipping has implemented Enterprise Vault to archive Exchange and SharePoint after having difficulties with EMC EmailXtender. 

Mediterranean , the worlds second-largest container ship operator with 35,000 employees and 400 vessels across the globe, has implemented SharePoint to improve collaboration among their employees across all of its office locations.  "Our SharePoint  is something that's relatively new and growing by about a terabyte every year," Fabio Cattasi, chief technology officer for Mediterranean Shipping explains. "Unfortunately not all of our communcations come in by email.  We still get faxes, and those have to be scanned and saved as images into SharePoint."

"The level of growth in SharePoint is much greater than Exchange, as we have SharePoint libraries with hundreds of thousands of documents inside," adds Sergio Fedelini,...

Rob.Wilcox | 28 May 2010 | 0 comments

Prior to Enterprise Vault 8 Service Pack 4 if you installed (or tried to install) the VAC and the EV Outlook Add-in on the same machine you could get into all sorts of issues whereby one or the other wouldn't work, and upgrading one or the other was nearly impossible.

EV 8 SP 4 changes this.  It is now supported to have them both installed on a client machine.

Rob.Wilcox | 28 May 2010 | 0 comments

In some environments where there are several desktop/mailbox policies in use, it is necessary to work out which policy a particular user has applied to them.  This is particularly useful when an end user reports that some particular functionality is missing, or wrong, and you are "sure" based on the policies that it should be right !  Here is how to check which policy is applied :

Open the Vault Administration Console.

Expand Targets

Right click on Exchange and select "Display Policies Assigned to Mailboxes" as per this screenshot :

Type in the persons name who you are looking for, or click OK, and you'll see a list appear like this :

 

Rob.Wilcox | 28 May 2010 | 0 comments

Product Management have released an official technote discussing and describing when the Enterprise Vault Outlook Add-in will support Outlook 2010.  Take a look here :

http://seer.entsupport.symantec.com/docs/354858.htm