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KarlW | 17 Dec 2010 | 8 comments

** Update 2 ** Removing download details of the original fix.  The latest CU has been released - the one you want is http://support.microsoft.com/kb/2475891

Hi All

You may be aware of issues with Outlook 2007 on the EV requiring configuration changes to reduce the number of Exchange connections being made by the server (see http://www.symantec.com/business/support/index?page=content&id=TECH129173).

UPDATE

Just to note Microsoft have now published the documentation for the KB.

http://support.microsoft.com/kb/2458611

You will note in the article that Microsoft say the limit has been increased to 100 profiles:

You cannot programmatically...

Rob.Wilcox | 14 Dec 2010 | 0 comments

 

One of the issues which is reported reasonably regularly, is that people get the following pop-up when they try to delete a group in Outlook :

This appears when the shortcut deletion behaviour is set to “both”, or “ask user”.  It also (unfortunately) appears for users who have the Enterprise Vault Outlook Add-in installed, but who are not enabled for archiving.

The reason is that Outlook doesn’t give us the ability to find out what the members are of the group which is selected!  Odd, I know, but that’s the way that it is..  we can’t find out the members of the group, so, we can’t find out if you have shortcuts or not in that group.  Our only option is to block the operation (which is amazingly annoying I know!).  I admit we could do better for the non-archiving enabled users, and that is a bug which has...

Rob.Wilcox | 13 Dec 2010 | 2 comments

A question that is sometimes asked is whether people can use Virtual Vault with, or within, Outlook Web Access.

The short answer to this is no – that’s just not possible today.

Of course if it’s something that you as a company/enterprise want to see sooner-rather-than-later then you should contact your nice, friendly account manager and pester him/her!

Rob.Wilcox | 13 Dec 2010 | 0 comments

One of the questions that is asked commonly in-house is what does it mean when we “see” Enterprise Vault “Going 64 bit”?  Well to start with a recap on processor / memory address architecture will remind us that in a 32 bit OS, each process gets 4 Gb of virtual address space.  Of that 2 Gb is for the user mode portion, and 2 Gb is for the kernel (ie Operating System).  This can be adjusted in general with the /3Gb switch – though it’s not recommended on an Enterprise Vault server.  With that switch it means that the process, or user mode portion is 3 Gb, and the kernel mode portion is 1 Gb.  So that’s each process that gets this virtual space, regardless of physical memory.  Another thing to consider is that 32 bit Operating Systems can’t “see” (or put another way they can’t “address”) more than 4 Gb of physical RAM.  So if you 6 Gb of RAM in your nice Windows 7 x86...

Rob.Wilcox | 13 Dec 2010 | 9 comments

We all know that when Enterprise Vault archives Exchange mailboxes it can do so based on the users quota, or rather the amount of mailbox quota that they have used.

There are three options for quota:

* Warning

* Prohibit Send

* Prohibit Send/Receive

Normally Enterprise Vault will use the highest of these quotas.  So if you have 150,000 Kb warning, 200,000 Kb for prohibit send and 250,000 Kb for prohibit send/receive, then the latter will be used.

If you prefer to have Enterprise Vault use the “Prohibit Send” value, to keep mailboxes “healthier”, then you can use the following registry key

HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents
DWORD : Set value to 1
PreferQuotaNoSendLimit

If Enterprise Vault is running on a 64 bit Operating System you should look under the HKLM\SOFTWARE\WOW6432node area.

Rob.Wilcox | 10 Dec 2010 | 4 comments

One of the things that I’ve taken a look at in the past is Citrix, from the point of view of getting the Enterprise Vault client installed.  There is now a clearer statement in the Compatibility Guide which will help Symantec Support in the future :

Citrix
Symantec provides client support for Citrix based thin client provisioning. This support is limited to the installation and use of the Enterprise Vault client for Outlook, excluding Vault Cache or Virtual Vault. Support for these features is a future requirement for the Enterprise Vault client. Symantec does not currently support any aspect of its Enterprise Vault server infrastructure provisioned via Citrix.

 

Link to the Guide : http://www.symantec.com/business/support/index?page=content&id=...

Rob.Wilcox | 10 Dec 2010 | 7 comments

Several people have asked the question about which flavour of the Enterprise Vault Outlook add-in they should install now that Enterprise Vault 9.0.1 is out properly (as opposed to the Early Release Client).  The answer depends in part whether or not :-

* You have Outlook 2010 users in the your environment

* You “need” any of the DCOM client functionality

For the record, DCOM client functionality consists of :

* When manually archiving an item, you get the chance to choose different options, such as the archive it goes to, rather than the “default” archive for the user

* When restoring an archived item, you can choose where the restored item should go to

* You can view the Enterprise Vault tab on the properties of a folder

 

So if you don’t require any of those features, roll out the Lite/HTTP client.

 

If you are a pure Outlook 2010 environment, then, the only client...

bmarkey | 09 Dec 2010 | 1 comment

Please join us today (Dec 9th) at 10am PT/1pm ET and hear from two Enterprise Vault customers.  Register to join live.  If you aren't able to attend live, register anyways and you'll be automatically sent the recording once it's availble.   https://symantecevents.verite.com/19335/106581

Sergio Fedelini, Assistant Vice President of IT from Mediterranean Shipping and Gregg Davis, Senior Vice President and CIO from Webcor Builders will discuss how they use Enterprise Vault across Exchange and SharePoint archiving and benefits of Discovery Accelerator for search, analysis and legal holds.  Learn how:

Mediterranean Shipping

  • Avoided a storage expenditure of $50,000 in the first 6 months of archiving
  • Chose to move from EMC EmailXtender to Enterprise Vault
  • ...
KarlW | 07 Dec 2010 | 0 comments

You may have noticed the absence in the EV 9.0.1 release notes about Exchange Server 2010 SP1 self-signed certificates blocking the EV OWA extensions.  Well that's because we are now able to support self-signed certificates.

Therefore once you have installed or upgraded to the EV 9.01 OWA extensions there is no need to disable SSL for Exchange Web Services.

For those upgrading who had followed the steps in the EV 9.0 release notes you can re-enable SSL again and remove the value EnterpriseVault_ExchangeWebServicesUrl from web.config (assuming it was there to support self-signed certificates).

Rob.Wilcox | 29 Nov 2010 | 5 comments

The Enterprise Vault 9.0.1 Early Release client was build 9.0.1.1038.  This was released around one month ago, and was primarily for people wanting a client which worked with Microsoft Outlook 2010.

Just around the corner (any day now!) you’ll be able to download Enterprise Vault 9.0.1.  This contains a later client – build 9.0.1.1073.  This does contain some fixes from the Early Release client, so if you haven’t deployed the Early Release client, and you have Outlook 2010 in your environment, then go for the later build.

As with the Early Release client, this client is available in HTTP mode only.  This of course has some limitations – over time it’s hoped that these holes will be filled, but there is no timescale for that at the moment.  Again like the Early Release client it will work against Outlook 2010 32 bit and 64 bit, and can be deployed on to Outlook 2003 and Outlook 2007 as well.  One...