Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Archiving and eDiscovery Community Blog
Showing posts tagged with Enterprise Vault
Showing posts in English
InsentraCameronM | 10 Oct 2013 | 0 comments

Files can be exported from archives to PSTs using the EV web search app. This is especially useful for Exchange Public Folder archives since there is no way to export to PST from the Vault Admin Console.

  1. Add a file called webapp.ini to the root of the Enterprise Vault server's installation folder.

  2. Add one of the following entries into webapp.ini:

    1. RestoreToPSTOption=All

    2. RestoreToPSTOption=domain\user

  3. Save webapp.ini

  4. Restart IIS (not necessary with Server 2008 R2 and IIS 7.5).

    1. Open a command line and type iisrest

  5. Open the EV search app: http://evservername/enterprisevault/search.asp, where evservername is the name of your EV server.

  6. Choose an archive, enter your search criteria and click Search.

  7. Either click Add to Basket or Restore all...

EC at TW | 09 Oct 2013 | 0 comments

We had a number of cases of this logged on one of our servers. I checked the forums and tech notes, found http://www.symantec.com/business/support/index?page=content&id=TECH51036 and started to investigate.

The messages looked OK but the issue in our case was caused by the Exchange mailbox and quotas. The mailbox was enabled for Retention Hold and it had hit Database Quota Default (RecoverableItemsQuota)

Nothing could be archived (removed from the mailbox) as nothing could be added to the mailbox database.

Quick removal of the quota (Set-Mailbox alias -UseDatabaseQuotaDefaults $false) and archiving resumed. Obviously the quota issue needs addressing.

Rob.Wilcox | 09 Oct 2013 | 0 comments
Many organisations end up running several different versions of Microsoft Office on different laptops and desktops. Sometimes it is the need to maintain a particular version because of legacy apps that require the particular version,  or would need significant re-writes or updates in order to use a new version of Office.  I can understand that, though I don't agree with it :)  With that in mind though, do you have just one Enterprise Vault Outlook Add-in version deployed across the board, or multiple? Do you need to have an older version of Add-in because of a clash between a different Outlook Add-in and the Enterprise Vault one?
 
Personally I'm all for deploying 'one' version, but I know that there reasons why organisations might end up with more than one - I just wondered how frequently multiple versions were deliberately deployed.
 
Rob.Wilcox | 03 Oct 2013 | 0 comments

I was thinking the other day about upgrades, and how the size of the Enterprise Vault databases can impact the length of time it takes to do an upgrade. Some people might wonder why it impacts the upgrade duration, but, remember that an Enterprise Vault upgrade consists of:

- New binaries

- Database changes

Often those database changes are not just a new table here, or a new table there.  There might be new columns, or changes to columns, or new indices and so on.  All of these sort of operations take time, and they take more time if the amount of data in the database is greater. Symantec have information in their 10.0.4 Upgrade Instructions suggesting that if the databases are large, that SQL can be changed to simple recovery mode, and then changed back after the upgrade.  

For me though, the question would be how big is big? I mean at what sort of size of Directory, Fingerprint or Vault Store database should I consider going down...

dascott | 30 Sep 2013 | 0 comments

Enterprise Vault.cloud now supports Instant Message (IM) archiving using, Actiance’s Vantage product.  Enterprise Vault on premise has supported Actiance for some time but EV.cloud was just officially certified following testing over the summer.  

Actiance is a leader in communication, collaboration, and social media governance for the enterprise. They offer capture and control of a wide variety of  Instant Messaging and Unified Communication networks including Microsoft Lync, IBM Sametime, Skype, IBM Connections, Jive, Bloomberg, Reuters and many more. 

How does the integration work?

Actiance Vantage journals instant messages from enterprise IM networks (Lync. OCS, and Sametime) and public IM networks (Yahoo! Messenger and AOL Instant Messenger). Vantage takes the IM converesations and converts them to SMTP messages .   The Vantage Server software then journals the completed IM conversation and any...

Rob.Wilcox | 30 Sep 2013 | 1 comment

There is has been a lot of talk over the last year or so about migrating Enterprise Vault data to various different destinations.  Some of those destinations are things like network storage inside a customers environment, or to NetBackup storage (again inside a customers network). There has also been talk of migrating data to the cloud, but just the other day I spotted an interesting opposite article:

Enterprise Vault Data Migration from Secondary Cloud Storage back to a Primary Storage Location

http://www.symantec.com/docs/TECH210746

This is in effect a de-migration article, one which can be used to assist you in bringing the data on-premise when it was previously moved to the cloud. It's an interesting read, and definitely worth taking into account if you are involved in such a project.

Rob.Wilcox | 27 Sep 2013 | 0 comments
I've setup Enterprise Vault with Outlook Web App on Exchange 2010 many, many times before.  However, it has been quite some time since I did it last, and I hit a problem.  The problem I had was that when I was running:
 
cscript owauser.wsf /domain....etc
 
It was coming back with:
 
WScript version: 5.8
Configuring for Exchange 2003/2007
Running as: ROWIEV\vaultadmin
User name: vaultadmin
User domain: rowiev.local
Assigned user right: SeNetworkLogonRight
Assigned user right: SeInteractiveLogonRight
Assigned user right: SeBatchLogonRight
Assigned user right: SeChangeNotifyPrivilege
ERROR: Failed to update IP address restrictions. Check that Feature Delegation for 'IPv4 Address and Domain Restrictions' is set to 'Read/Write'
 
Now, tried as I might...
Rob.Wilcox | 26 Sep 2013 | 0 comments

All things Enterprise Vault Outlook Add-in related still continue to fascinate me. Including this rather odd bug, where you might see the following in a DTrace of W3WP - which by the way might be not on the top 3 things that you'd collect a trace of when doing client-driven PST migration.  

 

This bug shows up as:

 

EV-L       {RESULTSBUILDER.EN_US} CreateError text '<ERROR Type='Unknown Exception'  Operation='Page_Load' Id='54' Message='The network path was not found.  (Exception from HRESULT: 0x80070035)'/>'

 

And the reason? Well according to this technote:

 

http://www.symantec.com/docs/TECH210800

 

The reason is that you're not using a Microsoft DNS server.  I guess that's a LOT of people/companies, but,...

Rob.Wilcox | 24 Sep 2013 | 0 comments

I know that Enterprise Vault has to deal with ALOT of different messages generated by many, many different systems. I know it's archiving for example from an Exchange server, but there are countless service packs and hotfixes available even for 'recent' versions of Exchange. On top of that though there is a huge amount of mail that will be stored in Exchange which won't have been generated in Exchange. It could have been generated by one of tens of thousands of email systems around the world. And I'm not talking installations (there are probably millions in total) - I'm talking of products, and versions.

Yet knowing all this it does worry me when I see technotes like this one:

http://www.symantec.com/docs/TECH210783

.. especially as it only seems to apply to Enterprise Vault 10.0.4, the latest incarnation of Enterprise Vault. It's worrying because it means that...

Rob.Wilcox | 23 Sep 2013 | 0 comments
Sometimes in order to figure out what is happening in Enterprise Vault FSA it might be necessary to determine which process is recalling items. What I mean is that you might see some sort of mass recall issue, where lots and lots of items are constantly being turned back from placeholders to full-fat items, and, you want to know why!
 
The way to determine what is recalling the placeholders is to perform a DTrace of the EVPlaceholderService, perform a recall (or leave things running for a while if something is mass-recalling items) and then review the DTrace. In detail then we would:
 
1. Login to the file server that is hosting the Enterprise Vault placeholder service.
2. Open an elevated command prompt
3. Go to the EV Program Files folder
4. Launch DTrace (by typing dtrace, and then return)
5. Do: set EVPlaceholderService V
6. Do: log c:\temp\who-is-it.log
7....