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Liam Finn | 23 Jun 2009 | 0 comments

 We all know what a black hole the Centera device can be when it comes to trying to manually extract items.

Everything is stored in C-Clips and BLOBS

In most cases when you are trying to extract an item it is because you get an error, maybe something shows up in your Event log or in a DTrace stating that there was a problem retrieving the item.

One way to validate if the issue is with one of the EV services or with the item it's self is to attempt a manual extraction of the item from the Centera.

 To extract a file direct from the Centera you need two items

The Item saveset ID and the Clip ID for that Saveset


Your Saveset ID you will get from your event log or from your DTrace

The Clip ID requires that you query SQL

The below Query will provide you with the Clip ID once you already have the Saveset IT
On the fourth line replace '<id transaction of saveset>' with the saveset ID ensuring...

MarkBarefoot | 22 Jun 2009 | 0 comments

As part of the different Support contracts, Symantec offer 4 different severities :-

Severity 1
Severity 2
Severity 3
Severity 4

So, severities 2-4 are fairly self explanatory, but I would like to just highlight the Severity 1 option.

A "Sev1" is normally logged and requested for a "Live Call Transfer" (LCT) which means you will be transferred directly to a support Engineer who will endeavour to pick the call up within the SLA for the contract being used. This call severity should meet one or more of the following :-

- Your production server or other mission critical system is down
- A substantial portion of your mission critical data is at a significant risk of loss or corruption
- You have had a substantial loss of service
- Your business operations have been severley disrupted
- You have not met a major milestone in a required test system**
- An issue in which the product causes the...

Wayne Humphrey | 16 Jun 2009 | 0 comments

I always get asked about MSMQ, here is a short note on things to look at if you have MSMQ issue's, even if you don't have issues you can always benefit from tweaking MSMQ and enhance Enterprise Vault’s performance.

Microsoft Message Queuing (MSMQ)

The root cause I believe lies in the way MSMQ stores messages. In the Storage directory (normally under windows\system32\msmq) will be a number of 4MB files that will contain the messages. Each file can contain as many messages as will fit which works quite well to start with. If a message cannot fit into one storage file, though, because it is too big for the remaining free space then a fresh file is created. There can only be as many storage files as would fit within the storage quota and when this limit is reached then no more storage files can be created. For example from windows 2003 SP2, a 2GB quota could accommodate 500 4MB storage files. In older versions Microsoft used to have an 8GB quota...

TonySterling | 29 May 2009 | 2 comments

Hey folks!

I want to take a minute to remind you to revist your posts and mark them as solved.  I know that alot of times people will visit the forum only when they have a question and forget to go back and mark the thread as solved.  Hey we are all busy, right?  :)

However, if someone has helped you out with a good post or solution you will reward them with points if you vote for their comment and mark the comment that solved your question as the solution. This also helps out the users that may have the same question find the releavant post that helped you.

Whilst we all get joy out of helping our fellow users the reward points aren't bad either.

Cheers,

Swathi Turlapaty | 11 May 2009 | 3 comments

Hey all!
Did you all know that we now have a new rewards system in place? Considering the changes made to it, I would want to revisit the tips that I shared with you in my last blog. My point of focus is yet again the "Voting"  and "Mark as Solution" features. Now, when your post is marked as a solution you gain 25 points, while your votes to the posts will no longer gain you 0.5 points. Instead, with every thumbs-up you make to a post, the respective author will be adding some points to his kitty. If you think that voting is a benefit to the content authors and not you, its definitely not. You do a favor now to your peers and they will return your favor back when you have some content posted. It's a give and take policy. Therefore, make it a point to make "Voting" and "Marking as a Solution" part of your routine.

Check this out for...

GertjanA | 24 Mar 2009 | 0 comments

Designing a new EV environment is not an easy task to do.
I am in an environment that is currently
EV7.5SP2, Exchange2003SP2, Windows2003 SP2, SQL2000SP4

In (if all goes to plan) 7 to 8 months, I am in an environment that will be:
EV8.0SP2
Exchange2007SP2
Windows2008R2 (possibly)
SQL2008SP2

In addition to this, the amount of mailservers will decrease, there will be Exchange CCR (and how will that affect EV?)
Lot's of unknowns to me...

Microsoft is already in the house for designing (helping to), architecture etc for the AD/Exchange, but nothing for EV.

Might be worth to start fishing at the boss with the money...

GertjanA | 11 Mar 2009 | 3 comments

Hello fellow EV-admins, users, supporters,

My name is Gertjan. I am Dutch. (it ain't much if it ain't dutch!)

I am working for a contracting firm called T2. I've been placed at one of the largest EV implementations in the Netherlands. Due to the nature of the environment (as pointed out by someone..) I will not post too much about it.

It is big. Over 95000 mailboxes, over 75000 active archives

Besides managing Enterprise Vault, I also manage a little the Exchange environment.

Current version is EV2007SP2, planning to go to 8.0SP2 (august?)

I cannot promise to post regularly, but will try to do so.

I'm getting used to the new forum-layout, but this Blog is definitely an addition to it.

I'm an MCSE+Messaging2003, MCTS, Symantec Certified Specialist EV2007 for Exchange Administrator (yep, proud of it.)

 oh, forgot... Running the EV-servers as VM's... The index and storagedisks are SAN based. (EVA)

...

TonySterling | 06 Mar 2009 | 2 comments

Hopefully you are all aware of sp5 being released for EV 2007 (aka EV 7.5)  If you are not I highly encourage you to sign up for notifications.  See a blog posted by EV Guys linked here:

https://www-secure.symantec.com/connect/blogs/navi...

 

Whilst reading through the updates this feature caught my eye.  It is the ability for the user to easily send the log via email.  Now this might seem like a small thing but recalling my support days and having to walk folks through locating this file and then the EV Admin have to walk the end user through getting the email are little things that add delays to the support process.  Now all they have to do is click a button, how cool is that! 

Here are the details from the updates.htm

Option to create a mail message...

TonySterling | 03 Mar 2009 | 1 comment

Hello to the EV community!

With the launch of this new website and given that Symantec is encouraging users to post their own blogs I thought I would give it a go.  

First, let me introduce myself.  I am Tony Sterling and I was an original KVS employee.  I started out in support with version 4 cp7.  (yes they used to be called cp's.  Don't ask.  :) )

Over the years I have held a few roles with EV from being Tech Lead, Backline Engineering Support, Solutions Architect, Lead Technical Architect, and Regional Product Manager.  After nearly 5 years I am now working for a partner and am still excited about where EV has come and where it is going.  I think version 8 has been a great success so far and can't wait to see what comes next.  

I plan to blog an article at least once a month. (that may seem low, but I do have a full-time job too!) That said, I would like to hear from you about things you would like to see...