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Archiving and eDiscovery Community Blog
Showing posts tagged with Enterprise
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jwong007 | 29 Apr 2014 | 0 comments

On April 7th a significant vulnerability was reported with OpenSSL. This vulnerability has been referred to as "Heartbleed" / CVE-2014-0160 (more details here -- ).

Symantec Enterprise has reviewed this vulnerability thoroughly.  In the final analysis, our infrastructure is not susceptible to the "Heartbleed" bug in the outdated OpenSSL library due to the following reasons:

  1. Our web servers do not use OpenSSL to provide services to customers.
  2. Our hardware and software suppliers confirmed the platforms and versions used to deliver our services are not vulnerable.
  3. We manually tested each customer web portal to confirm our systems are not vulnerable to this bug

No changes will need to be made to security certificates because our systems were never operating with the OpenSSL library.  Additionally, we do not need to re-exchange SSL...

jwong007 | 17 Mar 2014 | 0 comments

Hello everyone,

I’ve been in training and will begin conducting training for a few folks.  This got me thinking about our customers in that with all the Symantec archiving and e-discovery solutions that are available, is Symantec actually helping them to control their archiving and e-discovery expenses?  Well, the answer is a resounding yes.

Let’s discuss how we assist our customers to control archiving and e-discovery expenses with Symantec’s Enterprise  I recently read an article titled, “Litigation: Controlling litigation expense and exposure through appropriate self-help”.  The article states:

“Volume often is the primary driver of expense and burden in litigation, but fortunately, it largely is within a company’s control. Although some ESI is subject to certain legal preservation requirements, such as Sarbanes Oxley and pending or anticipated litigation, much of a company’s ESI — indeed, perhaps the vast majority — at...

jwong007 | 18 Feb 2014 | 0 comments

At Symantec, we assist our customers with managing their abundance of electronically stored information (ESI).  But recently, I read an article that should make our current customers and future customers carefully consider their ESI deletion policies.  In the article, “Terminating Sanction for Destroying Files to Avoid Suit Raises Concern for Document Retention Practices” by David Cross and Rachel Talbot, a summary judgment was given against the defendant due to their apparent “good faith” ESI deletion practice.  Let’s just consider that last statement, a defendant lost because of their apparent “good faith” ESI deletion.  Here is what the defendant claimed:

“…he had purchased tens of thousands of dollars in discs from the plaintiffs during his years as a karaoke jockey and that he was...

jwong007 | 03 Feb 2014 | 0 comments

Hello everyone,

I recently ran across an article that noted a product liability case where the defendant was given almost a $1 million dollar sanction by the court because of their “’egregious’ misconduct and ‘contumacious disregard for the Court’s’ authority’”.  Wow, that is one big slap on the wrist.  But when you dive in deeper, there are many issues that the court found that led to the conclusion that the defendants interpreted the rules for preservation too loosely and got caught.

As I has said many times to our various partners, customers have (or should have) their own legal counsel to recommend an appropriate retention and preservation policy in regards to data.  And it is up to us to find a solution that will meet their requirements.  But we owe it to our customers to provide to them (if possible) the broadest protection for the solution that meets their requirements.

Enterprise and AdvisorMail are cloud...

jwong007 | 27 Jan 2014 | 1 comment

Hello everyone,

I recently read an article by Amelia Schmidt titled, “SEC to Focus on Corporate Cybersecurity Risks in 2014”.  She noted that,

“Cybersecurity has continued to be a focal point for the SEC, especially in the face of mounting Congressional pressure on the agency to demand more transparency from companies about their cybersecurity risks and steps taken to address those risks, and recent reports of cyberattacks against U.S. companies and the massive costs to those companies that result.”

Many of our customers worry about security of their archive data.  It is imperative that we not only protect their data, but that they actually have confidence and assurance of those security...

Marty Jost | 24 Nov 2013 | 1 comment

A New Federal Records Management Mandate

Federal agencies were issued a directive in November, 2011 by President Barack Obama to reform records management policies & practices.  The Presidential Records Management Directive (PRMD) instructed Federal Agencies to move from paper based records management to digitized formats – and even convert existing paper records to digital.  It’s a multi-year initiative covering all aspects of government record keeping.  The directive put the responsibility for defining implementation guidelines under the National Archive Records Agency (NARA).

Capstone Background

Today, records management is usually done with manual printing and filing processes.  The massive volume of email has made it difficult to keep up and many agencies have struggled to comply with the Federal Records Act, the Freedom of Information Act, and other information management regulations. 

The Capstone...

Neelum | 18 Nov 2013 | 0 comments

We’re happy to announce Mobile Web Access for Symantec Enterprise With Mobile Web Access, access your archive from whatever device you’re on without downloading an application. It’s easy to use and lets you search and access your archived information from anywhere. Mobile Web Access is available to existing Enterprise Personal Archive customers at no cost.

“As the proliferation of devices takes organizations by storm, end users are increasingly leveraging smartphones and tablets to get work done on-the-go. However, they find themselves limited when it comes to searching for older information required to do their job that is not available on the device they have at hand,” said Christopher Moreau, Principal Product Manager, Information Management at Symantec. “Enterprise Mobile Web Access gives these users a simple way to access and search archived information they find critical to their daily business...

Eileen | 17 Oct 2013 | 0 comments

Here is a great resourse from the team on support and escalation contacts for post-implementation support. service levels.png

dascott | 30 Sep 2013 | 0 comments

Enterprise now supports Instant Message (IM) archiving using, Actiance’s Vantage product.  Enterprise Vault on premise has supported Actiance for some time but was just officially certified following testing over the summer.  

Actiance is a leader in communication, collaboration, and social media governance for the enterprise. They offer capture and control of a wide variety of  Instant Messaging and Unified Communication networks including Microsoft Lync, IBM Sametime, Skype, IBM Connections, Jive, Bloomberg, Reuters and many more. 

How does the integration work?

Actiance Vantage journals instant messages from enterprise IM networks (Lync. OCS, and Sametime) and public IM networks (Yahoo! Messenger and AOL Instant Messenger). Vantage takes the IM converesations and converts them to SMTP messages .   The Vantage Server software then journals the completed IM conversation and any...

Neelum | 12 Sep 2013 | 1 comment

Organizations considering Microsoft Office 365 will need to use third party offerings to either supplement or replace some of the capabilities in Microsoft’s offering.

Tune in to the next installment of our Google+ Hangout Virtual Vision series for a question and answer session with Michael Osterman of Osterman Research. We’ll share what drives organizations to adopt Office 365, discuss the archiving limitations and provide Symantec’s recommended approach so you can make the best decision for your organization. 

Get your questions answered live by our expert panelists during the event by submitting your questions to the hashtag #SYMCHangout or Google+ events page.


Michael Osterman— President, Osterman Research, Inc—@Mosterman

Neelum Khan— Senior Product Marketing Manager, Symantec

Matt Stephenson— Community Mgr, Symantec Global Brand—@PackMatt73