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Archiving and eDiscovery Community Blog

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Featured: Need Help Troubleshooting Enterprise Vault Event 8390 Errors?
Robert Mencini | 29 Apr 2013 | 0 comments

Have you encountered Event 8390 in the Enterprise Vault (EV) Event Viewer?

Event 8390 can occur in EV for numerous reasons with many accompanying event IDs.  Before you create a support case with Symantec, the solution you seek may have already been documented.

We have created a digest that illustrates some of the frequently encountered occurances. The article contains links to 14 Tech Notes, which document detailed information on diagnosis along with the applicable solutions.

Please see www.symantec.com/docs/HOWTO83884

Good Luck!

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Build up of Temp files on Enterprise Vault Server?
Rob.Wilcox | 21 May 2013 | 0 comments

 

Have you ever had a strange build up of temporary files on your Enterprise Vault Server?  Strange in that they're all the same size, and appear in a long row of sorts? Well the explanation might be that Enterprise Vault is trying to process a problem message.  The situation is described in this technote:

http://www.symantec.com/docs/TECH206368

I know that issues like this are super tricky to find, and to fix, but really this could lead to quite a bad situation on your Enterprise Vault server. Have you ever had any issues with stuck/problematic messages, let me know in the comments below:

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Enterprise Vault 10.0.3 cumulative hotfix 2 release
Rob.Wilcox | 17 May 2013 | 0 comments

 

The second cumulative hotfix following from Enterprise Vault 10.0.3 has been released. More details are available from the following technote:

http://www.symantec.com/docs/TECH205731

The readme file which is linked to the technote shows you the differences between Cumulative Hotfix 1, and Cumulative Hotfix 2 (which is quite nice). So if you're afflicted by any Enterprise Vault 10.0.3 issues, take a look through the release notes and see if there is something which addresses your issue.

 

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Exporting an Enterprise Vault archive - what then?
Rob.Wilcox | 16 May 2013 | 0 comments

 

I've seen many questions on this topic from the Symantec Connect forums... People wonder what happens when an archive is exported back to Exchange, or out to a PST file. Some, well, many people, expect that exporting the archive does what the name implies: 'Moves' all the data back to the chosen location. That's not the case though. When you export an archive, the items in the archive remain unchanged.

There is one subtle exception. As you can see from this screenshot if you export all items you don't get any delete options:

Image_5.png

On the other hand if you 'export all items from this root folder path' and choose from the root (ie \) folder you can have the option to delete the archived items too:

Image1_0.png

But in general terms, exporting...
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Enterprise Vault and PartitionSecuredNotification.XML
Rob.Wilcox | 13 May 2013 | 0 comments

 

In a previous blog I mentioned that there are effectively two trigger file mechanisms, the PartitionSecuredNotification.XML is the new kid on the block having only been introduced in Enterprise Vault 8. The file has a specific format, and is something that needs to be created by your backup software.  The file looks like this:
 
<?xml version="1.0" encoding="utf-8" ?>
  <PartitionSecuredNotification
  xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance
  xsi:noNamespaceSchemaLocation="PartitionSecuredNotification.xsd">
  <VendorName>required free form string</VendorName>
  <VendorAppType>required free form string</VendorAppType>
  <PartitionSecuredDateTime> 2008-03-25T09:30:10+05:30 </PartitionSecuredDateTime>
  <VendorTransactionId>optional...
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Migrating Enterprise Vault Data to Amazon S3
Rob.Wilcox | 09 May 2013 | 0 comments

 

Do you migrate Enterprise Vault data to Amazon S3? I'm not sure how many people have ever done this, I've certainly not heard of anyone. I mean in someways it does make sense to have some of your Enterprise Vault data out in the cloud, and Amazon has a vast amount of storage in the S3 product.

However it looks like there is a problem currently with the glue between Enterprise Vault and Amazon, as described in this following technote:

http://www.symantec.com/docs/TECH206024

Do you use Amazon S3 in this way?

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Stuck journal messages in Enterprise Vault?
Rob.Wilcox | 09 May 2013 | 2 comments

 

It's something which is often talked about on the Symantec Connect Forums...  that's right, stuck messages in the journal mailbox.  There are many reasons why this might be happening.  One of them I just spotted in a new Symantec Enterprise Vault technote.

http://www.symantec.com/docs/TECH206025

The issue described in the technote is that sometimes mass-mailers generate messages all with the same message-id. It's just 'easier' for them, or poor coding, you can decide which!  The Enterprise Vault journal task does it's grouping of messages to process in the journal mailbox using message-id, so you can see that having many that are the same, but with different messages, or to different people might cause some issues.

Unfortunately the technote doesn't give any fix, solution or workaround, so it's one that you should...

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Archiving and eDiscovery Sessions
TonySterling | 05 May 2013 | 0 comments

Since many of you couldn't make it to Vision and may not have seen this posted the Vision User Conference section I wanted to call out the Archiving and eDiscovery session that have been made available.  A complete list can be found here: https://www-secure.symantec.com/connect/articles/v... (Thanks Leslie and ohzone for getting all these posted!)

 

Title

 

...

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When are Enterprise Vault Trigger Files checked?
Rob.Wilcox | 05 May 2013 | 0 comments

When using a trigger file to indicate to Enterprise Vault when items which have been archived are secured (by being backed up or replicated) a question often arises around 'When does this take place?'.

There are actually three mechanism at play here:

- When the storage service starts
- When backup mode on the Vault Store(s) is cleared
- At the interval defined on the partition properties

The latter one is quite interesting, and is shown below:

Image_3.png

You can see that the default interval is 60 minutes, but this can be changed up or down by an Enterprise Vault administrator and can be configured on a per-partition basis.

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Exporting an Enterprise Vault archive and emptying contents
Rob.Wilcox | 01 May 2013 | 0 comments

 

A question which is asked more and more often is how to export an archive back to the original mailbox (or PST) and remove the items from the archive in the process.  It's quite straight forward to do inside the Export Archive wizard. The only thing to remember is that you have choose specific options, as shown below:

Screen Shot 2013-04-29 at 21.14.35_0.png

If you just choose the 'Export all Items' option, then unfortunately you don't get the option to remove the items from the archive itself. So to get around this you choose to export everything from root ('\') and you can then remove the items from the archive.

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