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Rob.Wilcox | 30 Jul 2014 | 2 comments

In the past version numbers within Enterprise Vault were pretty straight forward. You had the base release, and service packs.  Sometimes people would have hot fixes, but that usually affected a handful of files. It all got a bit more complicated with the introduction of the Cumulative Hotfixes. And worse, it’s not easy any more to find out what specifically is installed. Let’s take a few examples:

On a regular Enterprise Vault 10.0.4 environment you might see that the binaries are like this:

Screen Shot 2014-07-28 at 12.06.42.png

And if you do Help -> About Enterprise Vault in the VAC you’ll see:

Screen Shot 2014-07-28 at 12.06.53.png

That’s good, but how do I know if I have installed the 10.0.4 Cumulative Hotfix...

Rob.Wilcox | 27 Jul 2014 | 0 comments

Quite often end-users make use of Virtual Vault to archive things that they no longer need in their mailbox. How do they do this? What happens to the Virtual Vault files? Let's see...

First of all, as we all know, Virtual Vault and Vault Cache work in tandem. Virtual Vault itself really consists of just a metadata cache (the MDC file). If you have that, then you have Virtual Vault in your Outlook mailbox profile. Here is one for my test user:

2014-07-27_11h31_47.png

When I drag and drop some items from my mailbox into Virtual Vault, what happens to them?

First of all, they are added by the Enterprise Vault Outlook Add-in to the MDC file. Here you can see the size difference from the previous screenshot, after I dragged and dropped a folder from Outlook into Virtual Vault:

...

Rob.Wilcox | 24 Jul 2014 | 0 comments

A few weeks ago I helped on a forum post on the Symantec Connect forums (If you're an EV person, and don't use those forums, you should!). The issue was about the 'typical' secretary/manager relationship that exists in many companies around the world, and the issue related to restoring items.

Say you have a typical secretary/manager relationship and, when logged in as the secretary, you try to restore something to the managers Inbox folder. The user interface in the new Enterprise Vault 11 Search application is pretty slick and it lets you pick the folder you want to restore the item to. In my case I chose the Inbox of the Managers mailbox.

When the "Restoring" window then pops up, unfortunately it says it's restoring it to:

\\sec1@ev.local\Inbox

argghh That's the secretaries folder.  That's not what I selected in the previous step.

Turns out that this is a bit of a bug, I think, and the person on the forums was going to follow this up with...

Rob.Wilcox | 18 Jul 2014 | 0 comments

Items Pending Indexing

From time to time you may get into a situation where indexing in Enterprise Vault is lagging behind. It happened to me just the other day when ingesting a large amount of data into some test archives. I'm sure of the exact trigger, but the net result was that the indexing service stopped. This didn't immediately cause me an issue, because the data was still added to the archive. But searching for the data was a bit tricky!

This can happen in a production environment too. Perhaps it's something you've encountered, or had escalated to you from the IT Helpdesk? 

A couple of handy SQL queries can help with figuring out if this is something that is affecting your environment:

select COUNT (*) from JournalArchive where IndexCommited = 0 

The output in my environment looked like this:

Image_11.png
The second query is used to...

Rob.Wilcox | 13 Jul 2014 | 0 comments

Often when looking at test labs and data in mailboxes including data that has been archived by Enterprise Vault you need to perform blanket searches. This often helps verify that Enterprise Vault is alive and listening to your requests. How you do this has changed a tiny bit with Enterprise Vault 11.0.

In Enterprise Vault 10.0.4, for example, you do the following:

1/ Click on Search

2/ Wait for the integrated search page to load

3/ Click on 'Search'

4/ And the results would come back, like this:

2014-07-14_07h35_10.png

In Enterprise Vault 11.0 if you do that nothing happens. Instead in Enterprise Vault 11.0 you have to use an asterix to perform the search like this:

2014-07-14_07h24_57.png

Then the search will  begin:

...

EC at TW | 09 Jul 2014 | 0 comments

I was having trouble archiving content from an Exchange 2010 mailbox using EV9. To troubleshoot I used a "Run Now" job but nothing happened.

Watching the message queue I briefly saw an entry added to the A3 queue but it disappeared immediately. No events recorded in the event log.

I started a DTrace of the ArchiveTask and re-ran the "Run Now" job and the below entries were logged:

80    12:23:58.014     [3136]    (ArchiveTask)    <9648>    EV:L    {HrMAPIOpenMsgStoreKvs:#50} Opened msg store [0x8004011d]
81    12:23:58.014     [3136]    (ArchiveTask)    <9648>    EV:H    :CArchivingAgent::ProcessUser() |Attempt to open the users message store resulted in failure with error message = MAPI_E_FAILONEPROVIDER |This is because the mailbox does not exist....

InsentraCameronM | 06 Jul 2014 | 1 comment

There is no way to use a GUI to move MSMQ on Windows Server 2012. You can move MSMQ using PowerShell.

NOTE: In the example below I have created a new MSMQ folder on G:\. The path is G:\MSMQ. You do not need to create the MessageFiles, TransactionLogs or Storage folders as they will be created automatically.

To move MSMQ perform the following actions:

  1. Open powershell.
  2. Type the command: Set-MsmqQueueManager -MsgStore "G:\MSMQ\MessageFiles" -TransactionLogStore "G:\MSMQ\TransactionLogs" –MsgLogStore “G:\MSMQ\Storage”
  3. Restart the MSMQ services.
  4. If the services fail to start, add the Network Service account to the Local Administrators group on the EV server.
  5. Run  the command Set-MsmqQueueManager to get a summary of the MSMQ configuration.

Cheers,

Cameron Mottus

 

Rob.Wilcox | 06 Jul 2014 | 0 comments

As many Enterprise Vault people will know Enterprise Vault 11 Cumulative Hotfix 1, came out on Friday (4th July 2014). Here is a link to the technote where you can download the update:

Enterprise Vault 11.0.0 Cumulative Hotfix 1 Release

I decided to upgrade one of my labs almost straight away because I'm looking to see if resolves a long standing issue we've had with Archive Shuttle and ingesting data into Enterprise Vault.  The 160-something Mb download is a zip file containing an ISO of 350-something Mb.  So it's not a 'small' update let me tell you!  

The installation was kind of strange as well.  The first time I ran it the installer failed to stop any of the services, and after 5 minutes of frustration I decided to abort the installation, set...

AmolB | 01 Jul 2014 | 0 comments

New verison of the Enterprise Vault Search allows end users to set their own preferences.

These preferences are saved in the database and hence persisted across sessions and machines.

To set preferences click on the settings icon available at the extreme top right corner of the screen

next to the user's display name.

Preferences.jpg

 

Sidebar: In the Sidebar tab you can set your preference related to the Sidebar (navigation pane) and

Favorites. By default both the options are checked

General.jpg

 

Archive Groups: In the Archive Groups tab you can create custom archive group(s) and add archive(s) to

the group. This feature will be most useful if you have access to large number of archives...