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Rob.Wilcox | 23 Sep 2013 | 0 comments
Sometimes in order to figure out what is happening in Enterprise Vault FSA it might be necessary to determine which process is recalling items. What I mean is that you might see some sort of mass recall issue, where lots and lots of items are constantly being turned back from placeholders to full-fat items, and, you want to know why!
The way to determine what is recalling the placeholders is to perform a DTrace of the EVPlaceholderService, perform a recall (or leave things running for a while if something is mass-recalling items) and then review the DTrace. In detail then we would:
1. Login to the file server that is hosting the Enterprise Vault placeholder service.
2. Open an elevated command prompt
3. Go to the EV Program Files folder
4. Launch DTrace (by typing dtrace, and then return)
5. Do: set EVPlaceholderService V
6. Do: log c:\temp\who-is-it.log
Rob.Wilcox | 21 Sep 2013 | 0 comments
Although products like Enterprise Vault offer the idea of 'unlimited' archiving, there are still several limits that an administrator or consultant should consider when it comes to deploying Enterprise Vault. One of the options available in the Enterprise Vault Desktop Policy is the ability to set the OVStoreSize as a percentage.  OVStoreSize is the way to set the size limit of Vault Cache.  
As can be seen below it can be set in two ways:
Maximum Size
The first way is a specific maximum size.  If set to 5 Gb, then the Vault Cache will not grow beyond 5 Gb.  Someone with an archive which is bigger than this will get the 'newest' 5 Gb, with things slowly sliding along, newer data pushing out...
Rob.Wilcox | 18 Sep 2013 | 0 comments

I still try to use my Hackintosh as much possible, though it's not quite as much as I like. Because I use it reasonably often, I now like to keep up to date with things like Office 2011 for Mac updates from Microsoft.

I saw just the other day that there is a new update. See this link:

It takes Office to version 14.3.7, and the file is 113 MB. I have downloaded it and installed it, but, as my production mailbox isn't touched by Enterprise Vault I can't tell you whether it works still with the Enterprise Vault Mac Add-in. So remember to give it a try yourself in a lab environment before the update for Office is pushed out to users.


Rob.Wilcox | 15 Sep 2013 | 0 comments

People who have been around Enterprise Vault for quite a while will have heard of the Enterprise Vault Converters. In this post I'll explain a little bit about the converters, what they do, and why they're needed in a product like Enterprise Vault.

A long time ago, in a far away place, the converters were also known as Outside In Converters. I *think* (but a Bing search just now didn't help) that it was a separate company that was eventually purchased by Oracle. Oracle is certainly the home now:

Essentially what the converters do is to take content like Microsoft Word documents, PDF files and so on, and convert them to HTML (or text). For a product like Enterprise Vault, and it's archiving activities, what this means is that Enterprise...

Neelum | 12 Sep 2013 | 1 comment


Organizations considering Microsoft Office 365 will need to use third party offerings to either supplement or replace some of the capabilities in Microsoft’s offering.

Tune in to the next installment of our Google+ Hangout Virtual Vision series for a question and answer session with Michael Osterman of Osterman Research. We’ll share what drives organizations to adopt Office 365, discuss the archiving limitations and provide Symantec’s recommended approach so you can make the best decision for your organization. 

Get your questions answered live by our expert panelists during the event by submitting your questions to the hashtag #SYMCHangout or Google+ events page.


Michael Osterman— President, Osterman Research, Inc—@Mosterman

Neelum Khan— Senior Product Marketing Manager, Symantec

Matt Stephenson— Community Mgr, Symantec Global Brand—@PackMatt73...

Rob.Wilcox | 12 Sep 2013 | 0 comments

There are a few different binaries that make up the Enterprise Vault Outlook Add-in. Some you might have heard of, and some you might not. The most 'famous' of all is Valkyrie.dll.  A new-kid on the block is EVMSP.dll, but what is it?


Here is a screenshot of EVMSP32.DLL on one of my Windows 8 test systems


If you use Outlook and launch Process Explorer you will most likely see that EVMSP32.dll has been loaded by Outlook. The file is part of the glue that forms the Virtual Vault function within the Outlook Add-in.  

Rob.Wilcox | 11 Sep 2013 | 0 comments

Released just a week or so ago is the new and shiney Enterprise Vault 9.0.5.  If you can't upgrade to Enterprise Vault 10 yet, then it might be worth a look, if you have time to perform the upgrade that is.

As with all these sort of things it is worth checking the Late Breaking News. That's available on this link:

And the Release Notes are also another good place to start. They are available here:

And of course the full set of documentation is available too:


Rob.Wilcox | 09 Sep 2013 | 0 comments

One of the newest ways for users to quickly archive data either from their mailbox or from legacy PST files is to use Virtual Vault. Users can drag and drop items right into a particular folder within Virtual Vault and soon afterwards the items will be archived. It's really that simple. There are some things though that are worthy of knowing about before users go ahead and do this sort of thing en-masse.

What do users do?
- Drag and drop from Outlook, or from a PST file. If taking from PST files it should be remembered that the items are removed from the PST file, unless the user does a 'copy' of the items (or even takes a copy of the PST file first)

Where does the data go?
- Adds to the MDC file. This means a few things. Firstly the MDC file will grow, sometimes considerably, depending on how much data is added before the next sychronisation happens.

What happens when they next synchronise?
- UploadItem.aspx per item. Each item...

Rob.Wilcox | 06 Sep 2013 | 0 comments

A question which came from the Symantec Enterprise Vault Connect forums the other day deserves a little more of an answer than I originally gave.  The question is:


When you retrieve an item from a shortcut using Enterprise Vault with Outlook Web Access, where is the temporary message stored?


Well the short answer is that it is stored in the users 'deleted items' folder, as hidden messages. You can see them using Outlook Spy or similar:




Another question, which is sometimes asked:


When or how are these messages cleaned up?


In OWA 2010, the Enterprise Vault extensions should clear up the message when the mail window in Internet Explorer is closed.  If tracing is enabled you would see:



Rob.Wilcox | 04 Sep 2013 | 0 comments

Do you know what version of the Outlook Add-in is running in your environment? Do you care what version is running? You should - and in many organisations even those that employ software deployment tools to ensure PC's are 'up to date' often have a handful of versions/revisions of the Outlook Add-in.

Knowing which version is in use, definitely helps when it comes to help desk calls. Some versions of the Outlook Add-in have issues which get reported from time to time, and are fixed in later versions. Sometimes it is a necessary step in the help desk process for the support engineer to ASK the user which version of the Outlook Add-in they have installed. For reference there are a few ways that a user can provide this information (accurately):

- Version information from valkyrie.dll in the EV client program folder.


- Review a...