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Rob.Wilcox | 24 Jul 2014 | 0 comments

A few weeks ago I helped on a forum post on the Symantec Connect forums (If you're an EV person, and don't use those forums, you should!). The issue was about the 'typical' secretary/manager relationship that exists in many companies around the world, and the issue related to restoring items.

Say you have a typical secretary/manager relationship and, when logged in as the secretary, you try to restore something to the managers Inbox folder. The user interface in the new Enterprise Vault 11 Search application is pretty slick and it lets you pick the folder you want to restore the item to. In my case I chose the Inbox of the Managers mailbox.

When the "Restoring" window then pops up, unfortunately it says it's restoring it to:


argghh That's the secretaries folder.  That's not what I selected in the previous step.

Turns out that this is a bit of a bug, I think, and the person on the forums was going to follow this up with...

Rob.Wilcox | 17 Jul 2014 | 0 comments

Items Pending Indexing

From time to time you may get into a situation where indexing in Enterprise Vault is lagging behind. It happened to me just the other day when ingesting a large amount of data into some test archives. I'm sure of the exact trigger, but the net result was that the indexing service stopped. This didn't immediately cause me an issue, because the data was still added to the archive. But searching for the data was a bit tricky!

This can happen in a production environment too. Perhaps it's something you've encountered, or had escalated to you from the IT Helpdesk? 

A couple of handy SQL queries can help with figuring out if this is something that is affecting your environment:

select COUNT (*) from JournalArchive where IndexCommited = 0 

The output in my environment looked like this:

The second query is used to...

Rob.Wilcox | 13 Jul 2014 | 0 comments

Often when looking at test labs and data in mailboxes including data that has been archived by Enterprise Vault you need to perform blanket searches. This often helps verify that Enterprise Vault is alive and listening to your requests. How you do this has changed a tiny bit with Enterprise Vault 11.0.

In Enterprise Vault 10.0.4, for example, you do the following:

1/ Click on Search

2/ Wait for the integrated search page to load

3/ Click on 'Search'

4/ And the results would come back, like this:


In Enterprise Vault 11.0 if you do that nothing happens. Instead in Enterprise Vault 11.0 you have to use an asterix to perform the search like this:


Then the search will  begin:


InsentraCameronM | 06 Jul 2014 | 1 comment

There is no way to use a GUI to move MSMQ on Windows Server 2012. You can move MSMQ using PowerShell.

NOTE: In the example below I have created a new MSMQ folder on G:\. The path is G:\MSMQ. You do not need to create the MessageFiles, TransactionLogs or Storage folders as they will be created automatically.

To move MSMQ perform the following actions:

  1. Open powershell.
  2. Type the command: Set-MsmqQueueManager -MsgStore "G:\MSMQ\MessageFiles" -TransactionLogStore "G:\MSMQ\TransactionLogs" –MsgLogStore “G:\MSMQ\Storage”
  3. Restart the MSMQ services.
  4. If the services fail to start, add the Network Service account to the Local Administrators group on the EV server.
  5. Run  the command Set-MsmqQueueManager to get a summary of the MSMQ configuration.


Cameron Mottus

Rob.Wilcox | 06 Jul 2014 | 0 comments

As many Enterprise Vault people will know Enterprise Vault 11 Cumulative Hotfix 1, came out on Friday (4th July 2014). Here is a link to the technote where you can download the update:

Enterprise Vault 11.0.0 Cumulative Hotfix 1 Release

I decided to upgrade one of my labs almost straight away because I'm looking to see if resolves a long standing issue we've had with Archive Shuttle and ingesting data into Enterprise Vault.  The 160-something Mb download is a zip file containing an ISO of 350-something Mb.  So it's not a 'small' update let me tell you!  

The installation was kind of strange as well.  The first time I ran it the installer failed to stop any of the services, and after 5 minutes of frustration I decided to abort the installation, set...

AmolB | 01 Jul 2014 | 10 comments

New verison of the Enterprise Vault Search allows end users to set their own preferences.

These preferences are saved in the database and hence persisted across sessions and machines.

To set preferences click on the settings icon available at the extreme top right corner of the screen

next to the user's display name.


Sidebar: In the Sidebar tab you can set your preference related to the Sidebar (navigation pane) and

Favorites. By default both the options are checked


Archive Groups: In the Archive Groups tab you can create custom archive group(s) and add archive(s) to

the group. This feature will be most useful if you have access to large number of archives and if you wish to

AmolB | 01 Jul 2014 | 0 comments

If you have upgraded to Enterprise Vault 11.0 you must have noticed new version of EV Search.

Apart from multiple browser support and enhanced UI there are many new features that are added in the new

release. One such feature is Favorites where an end user can add a Favorite Folder or save an Advance Search

query under Favorites.

Favorite Folder:

To add any folder in the favorites you need to right click on the desired folder and select "Show in Favorites"

Under favorites you can perform several right click opeartions like "Rename, Remove from Favorites, Move Up

& Move Down" on the folders

Show in favorites.jpg

Favorite Folder.jpg

Saved Search:

If you want to save a frequently used...

Rob.Wilcox | 29 Jun 2014 | 0 comments

How many retention categories should an organisation have? Does it depend on the size of the organisation? Should be many? Should it be a few? Well I think part of this ties in with the ‘need’ for many organisations to keep everything forever. These sorts of organisations probably don’t spend the time to get their lawyers involved in figuring out how to categorise emails and how long to keep them.

These sort of organisations end up with a small number of retention categories, but, it’s likely that they are X Years (e.g. 2-3) and ‘Forever’.

This might not be good for storage management as I’ve written about before.

The flip side is that organisations try to introduce a dozen or more retention categories. Trying perhaps to over-categorise items. Worse these organisations might add to this of categorisation over some time, or absorb other Enterprise Vault environments with other lists of retention categories.

It can get messy.

There are third party...

Rob.Wilcox | 20 Jun 2014 | 0 comments

If you're lucky enough to have upgraded your production Enterprise Vault environment to Enterprise Vault 11, you will have started to get used to the new Enterprise Vault Search interface. Even if you haven't upgraded your main environment perhaps you've been playing with Enterprise Vault 11 in a lab?

The new Search interface is certainly a big boost on the previous offerings, it begins to make use of the new indexing engine which was delivered in Enterprise Vault 10 and gives a big boost in look-and-feel.

Today I spotted a helpful article on the Symantec Technote RSS feed which helps you (and end users too perhaps) get used to the query language syntax. Take a look: