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Archiving and eDiscovery Community Blog
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AndrewB | 18 Mar 2014 | 0 comments

Email archives are interesting creatures. Often times they are implemented and left alone for a long time, accumulating valuable journal data almost like an insurance policy, or humming along each night and keeping Exchange mailbox sizes under control; sometimes both. Things change and after a while, it might be necessary to rethink or redesign your archiving system.

The following are 6 Signs Your Archive Needs a Migration:

1. You decide to go from Enterprise Vault to

2. A portion of your business separates into another entity or gets bought by another company

3. Your company acquires another company that has an archive system or vice versa

4. Redesign or re-architecture of your EV environment

5. Skipping directly from an older version of EV, eg 7.5 , to the current version, eg 10

6. Replacement of underlying EV storage, eg decommissioning Centera in favor of NetApp

There are a handful of options when it...

jwong007 | 17 Mar 2014 | 0 comments

Hello everyone,

I’ve been in training and will begin conducting training for a few folks.  This got me thinking about our customers in that with all the Symantec archiving and e-discovery solutions that are available, is Symantec actually helping them to control their archiving and e-discovery expenses?  Well, the answer is a resounding yes.

Let’s discuss how we assist our customers to control archiving and e-discovery expenses with Symantec’s Enterprise  I recently read an article titled, “Litigation: Controlling litigation expense and exposure through appropriate self-help”.  The article states:

“Volume often is the primary driver of expense and burden in litigation, but fortunately, it largely is within a company’s control. Although some ESI is subject to certain legal preservation requirements, such as Sarbanes Oxley and pending or anticipated litigation, much of a company’s ESI — indeed, perhaps the vast majority — at...

Rob.Wilcox | 13 Mar 2014 | 0 comments
Many people consider looking after their health a number one priority.
We take time to consider what we're putting into our bodies, and if we we start to feel any pain we get it checked out by a doctor to figure out what is truly wrong.  We also make sure our body is properly maintained with the right sorts of food, and of course, some exercise.  We also make sure we take enough time to relax, and sleep.
We don't always consider that the health of our business applications is just as important.
Often times our business applications are left for long periods of time running flat-out with no considersation for the data that is growing untethered inside the storage pools. We allow things to get a little out of control.  
But we shouldn't, this is the wrong thing to do if it were a human, and it's the wrong thing to do for critical business applications...
Rob.Wilcox | 10 Mar 2014 | 0 comments
Something that people all like to do from time to time is to rearrange their archived email. In the past this probably meant you would create a PST file (or three) and start dragging and dropping data in and creating folders, procrastinating a bit about where to put stuff, and perhaps even copying some things to more than one folder or PST file.
How would you do that with Enterprise Vault?
Prior to Enterprise Bault 8 the archived item lived forever where it was originally archived from. In Enterprise Vault 8 though, a new feature was introduced. When I worked at symanteci t was called modifiable metadata.  Essentially it is the shortcut processing of the archiving task. Enterprise Vault will update the location of the item into e archive based on where the shortcut currently is.
But what if you don't have shortcuts?
In that case end users can use virtual vault...
Rob.Wilcox | 25 Feb 2014 | 0 comments

Useful information for all Enterprise Vault administrators out there is that Microsoft have released Office 2013 Service Pack 1:, 32 bit, 64 bit

The updates are a whopping 643 Mb and 774 Mb respectively.

Why is this important to Enterprise Vault Administrators?  Well, it is something that can of course be tested with the Enterprise Vault Outlook Add-in, but 'we' should all wait until Symantec have given the 'nod of approval' before going ahead and installing it in a production environment.  There might be as yet unforeseen issues with the Enterprise Vault Outlook Add-in and the service pack.

Interested to...

Rob.Wilcox | 21 Feb 2014 | 0 comments

A question which is often asked on the Connect Forums is:

"Which is the best Enterprise Vault Outlook Add-in Version?"

That's actually an interesting question. For me the answer lies in the 'big change' that took place in Enterprise Vault 10.0.2.  Taken from the release notes we see:

Single Outlook Add-In installer for all supported languages [Ref 13446, 13729]

In Enterprise Vault 10.0.1 and earlier, there was a separate Outlook Add-In installer for each language that the Outlook Add-In supported.

In Enterprise Vault 10.0.2 and later, there is a single installer for all supported languages. The installer kit (Symantec Enterprise Vault Outlook Add-in.msi) is in the folder Symantec Enterprise Vault\Outlook Add-In on the Enterprise Vault distribution media.

The display language that the Outlook Add-In uses is based on the Microsoft Office and Windows language settings. The...

Rob.Wilcox | 19 Feb 2014 | 0 comments

Sometimes as an Enterprise Vault administrator or an Enterprise Vault end-user you might need to check if a folder is excluded from archiving with the Exchange Archiving Task.  It's quite simple to check using the Outlook Add-in. Let's see how:

Outlook Add-in to Use

Since Enterprise Vault 10.0.2 there has been a single Outlook Add-in, rather than separate HTTP and DCOM versions.  So the best Outlook Add-in to use is one that is 10.0.2 or later. This will work only with an Enterprise Vault 9 or Enterprise Vault 10 Server.  If you're on an older version, you will need to make sure you have the DCOM version of the Outlook Add-in installed.

Open Outlook

These steps will work in any version of Outlook, so all you've got to do is open Outlook.

Find the folder

The next step is to locate the folder in the hierarchy and select it.

View the properties

If you right click on the folder you'll be able to bring up...

jwong007 | 18 Feb 2014 | 0 comments

At Symantec, we assist our customers with managing their abundance of electronically stored information (ESI).  But recently, I read an article that should make our current customers and future customers carefully consider their ESI deletion policies.  In the article, “Terminating Sanction for Destroying Files to Avoid Suit Raises Concern for Document Retention Practices” by David Cross and Rachel Talbot, a summary judgment was given against the defendant due to their apparent “good faith” ESI deletion practice.  Let’s just consider that last statement, a defendant lost because of their apparent “good faith” ESI deletion.  Here is what the defendant claimed:

“…he had purchased tens of thousands of dollars in discs from the plaintiffs during his years as a karaoke jockey and that he was...

EC at TW | 14 Feb 2014 | 3 comments

I had trouble archiving 2 large (133 and 149 MB) messages from an Exchange mailbox, no errors in the Event Logs and all other messages archived without issue, dtrace snippet (further log attached) showed errors as below:

CArchivingAgent::MakeItemPendingAndProcessMsg - Com Result [0x80004005]

CArchivingAgent::WriteWorkItemsToQueue - At Default Handler with Error code [0x80004005]

After investigation the cause of the issue was the the MaxReceiveSize and MaxSendSize configured on the Exchange 2010 transport servers. The transport settings are change controlled but setting a higher value at the mailbox level allowed the messages to be archived.

Check the MaxMessageSizeToArchiveMB value in the VAC first.

Rob.Wilcox | 09 Feb 2014 | 0 comments
Do you store your Enterprise Vault data on locally attached disks to your server (DAS)? Do you use a Storage Area Network (SAN)? Do you use Network Attached Storage (SAN)?
Whatever you use, the storage has to be fast, and reliable.
On top of that the storage has to be flexible and cope with the increasing footprint of Enterprise Vault over time. Not just more email being archived, but think of all the different content sources and how they might be added on to Enterprise Vault at some point in the life time. Things like SharePoint, File Server Archive, Domino, Public Folders, and more.
Think also of how long that 'life time' might be. Many people launch in to using Enterprise Vault without a clear strategy when it comes to storage expiry. Of course that's really a mistake, but it is a very common one!  Without any kind of storage expiry not only does the footprint of Enterprise Vault grow...