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Archiving and eDiscovery Community Blog
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Rob.Wilcox | 27 Sep 2013 | 0 comments
I've setup Enterprise Vault with Outlook Web App on Exchange 2010 many, many times before.  However, it has been quite some time since I did it last, and I hit a problem.  The problem I had was that when I was running:
 
cscript owauser.wsf /domain....etc
 
It was coming back with:
 
WScript version: 5.8
Configuring for Exchange 2003/2007
Running as: ROWIEV\vaultadmin
User name: vaultadmin
User domain: rowiev.local
Assigned user right: SeNetworkLogonRight
Assigned user right: SeInteractiveLogonRight
Assigned user right: SeBatchLogonRight
Assigned user right: SeChangeNotifyPrivilege
ERROR: Failed to update IP address restrictions. Check that Feature Delegation for 'IPv4 Address and Domain Restrictions' is set to 'Read/Write'
 
Now, tried as I might...
Rob.Wilcox | 26 Sep 2013 | 0 comments

All things Enterprise Vault Outlook Add-in related still continue to fascinate me. Including this rather odd bug, where you might see the following in a DTrace of W3WP - which by the way might be not on the top 3 things that you'd collect a trace of when doing client-driven PST migration.  

 

This bug shows up as:

 

EV-L       {RESULTSBUILDER.EN_US} CreateError text '<ERROR Type='Unknown Exception'  Operation='Page_Load' Id='54' Message='The network path was not found.  (Exception from HRESULT: 0x80070035)'/>'

 

And the reason? Well according to this technote:

 

http://www.symantec.com/docs/TECH210800

 

The reason is that you're not using a Microsoft DNS server.  I guess that's a LOT of people/companies, but,...

Rob.Wilcox | 24 Sep 2013 | 0 comments

I know that Enterprise Vault has to deal with ALOT of different messages generated by many, many different systems. I know it's archiving for example from an Exchange server, but there are countless service packs and hotfixes available even for 'recent' versions of Exchange. On top of that though there is a huge amount of mail that will be stored in Exchange which won't have been generated in Exchange. It could have been generated by one of tens of thousands of email systems around the world. And I'm not talking installations (there are probably millions in total) - I'm talking of products, and versions.

Yet knowing all this it does worry me when I see technotes like this one:

http://www.symantec.com/docs/TECH210783

.. especially as it only seems to apply to Enterprise Vault 10.0.4, the latest incarnation of Enterprise Vault. It's worrying because it means that...

Rob.Wilcox | 23 Sep 2013 | 0 comments
Sometimes in order to figure out what is happening in Enterprise Vault FSA it might be necessary to determine which process is recalling items. What I mean is that you might see some sort of mass recall issue, where lots and lots of items are constantly being turned back from placeholders to full-fat items, and, you want to know why!
 
The way to determine what is recalling the placeholders is to perform a DTrace of the EVPlaceholderService, perform a recall (or leave things running for a while if something is mass-recalling items) and then review the DTrace. In detail then we would:
 
1. Login to the file server that is hosting the Enterprise Vault placeholder service.
2. Open an elevated command prompt
3. Go to the EV Program Files folder
4. Launch DTrace (by typing dtrace, and then return)
5. Do: set EVPlaceholderService V
6. Do: log c:\temp\who-is-it.log
7....
Rob.Wilcox | 21 Sep 2013 | 0 comments
Although products like Enterprise Vault offer the idea of 'unlimited' archiving, there are still several limits that an administrator or consultant should consider when it comes to deploying Enterprise Vault. One of the options available in the Enterprise Vault Desktop Policy is the ability to set the OVStoreSize as a percentage.  OVStoreSize is the way to set the size limit of Vault Cache.  
 
As can be seen below it can be set in two ways:
 
2013-09-15_18h25_25.png
 
Maximum Size
 
The first way is a specific maximum size.  If set to 5 Gb, then the Vault Cache will not grow beyond 5 Gb.  Someone with an archive which is bigger than this will get the 'newest' 5 Gb, with things slowly sliding along, newer data pushing out...
Rob.Wilcox | 18 Sep 2013 | 0 comments

I still try to use my Hackintosh as much possible, though it's not quite as much as I like. Because I use it reasonably often, I now like to keep up to date with things like Office 2011 for Mac updates from Microsoft.

I saw just the other day that there is a new update. See this link:

http://www.tuaw.com/2013/09/11/microsoft-releases-fixes-critical-security-update-for-office-20/

It takes Office to version 14.3.7, and the file is 113 MB. I have downloaded it and installed it, but, as my production mailbox isn't touched by Enterprise Vault I can't tell you whether it works still with the Enterprise Vault Mac Add-in. So remember to give it a try yourself in a lab environment before the update for Office is pushed out to users.

 

Rob.Wilcox | 15 Sep 2013 | 0 comments

People who have been around Enterprise Vault for quite a while will have heard of the Enterprise Vault Converters. In this post I'll explain a little bit about the converters, what they do, and why they're needed in a product like Enterprise Vault.

A long time ago, in a far away place, the converters were also known as Outside In Converters. I *think* (but a Bing search just now didn't help) that it was a separate company that was eventually purchased by Oracle. Oracle is certainly the home now:

http://www.oracle.com/technetwork/middleware/content-management/oit-all-085236.html

Essentially what the converters do is to take content like Microsoft Word documents, PDF files and so on, and convert them to HTML (or text). For a product like Enterprise Vault, and it's archiving activities, what this means is that Enterprise...

Neelum | 12 Sep 2013 | 1 comment

 

Organizations considering Microsoft Office 365 will need to use third party offerings to either supplement or replace some of the capabilities in Microsoft’s offering.

Tune in to the next installment of our Google+ Hangout Virtual Vision series for a question and answer session with Michael Osterman of Osterman Research. We’ll share what drives organizations to adopt Office 365, discuss the archiving limitations and provide Symantec’s recommended approach so you can make the best decision for your organization. 

Get your questions answered live by our expert panelists during the event by submitting your questions to the hashtag #SYMCHangout or Google+ events page.

Panelists:

Michael Osterman— President, Osterman Research, Inc—@Mosterman

Neelum Khan— Senior Product Marketing Manager, Symantec

Matt Stephenson— Community Mgr, Symantec Global Brand—@PackMatt73...

Rob.Wilcox | 12 Sep 2013 | 0 comments

There are a few different binaries that make up the Enterprise Vault Outlook Add-in. Some you might have heard of, and some you might not. The most 'famous' of all is Valkyrie.dll.  A new-kid on the block is EVMSP.dll, but what is it?

 

Here is a screenshot of EVMSP32.DLL on one of my Windows 8 test systems

2013-09-12_08h52_49.png

If you use Outlook and launch Process Explorer you will most likely see that EVMSP32.dll has been loaded by Outlook. The file is part of the glue that forms the Virtual Vault function within the Outlook Add-in.  

Rob.Wilcox | 11 Sep 2013 | 0 comments

Released just a week or so ago is the new and shiney Enterprise Vault 9.0.5.  If you can't upgrade to Enterprise Vault 10 yet, then it might be worth a look, if you have time to perform the upgrade that is.

As with all these sort of things it is worth checking the Late Breaking News. That's available on this link:

http://www.symantec.com/docs/TECH210065

And the Release Notes are also another good place to start. They are available here:

http://www.symantec.com/docs/TECH204715

And of course the full set of documentation is available too:

http:/www.symantec.com/docs/DOC6418