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Rob.Wilcox | 18 Jul 2013 | 0 comments
With the release of Enterprise Vault 10.0.4 yesterday came a small, but important, caveat around the server operating systems which are currently supported.  At the moment Enterprise Vault is not supported to be running on Windows Server 2012.  That particular Operating System looks to have a had a few hiccups when used inconjuction with Enterprise Vault, as described in the technote below:
My advice would be to subscribe to the technote and wait and see what the outcome is on the points raised.


Rob.Wilcox | 17 Jul 2013 | 0 comments

As many people will have seen, if you cleverly subscribe to the RSS feeds on the Connect forums, Enterprise Vault 10.0.4 has reached General Availability.  There is a bunch of new stuff, and lots of fixes.  Take a look at the official blog:


Rob.Wilcox | 17 Jul 2013 | 0 comments
Have you ever watched your journal mailbox processing messages and ingesting them in to Enterprise Vault?  On a busy system you'll see several different message classes and different Enterprise Vault icons.  Have you ever wondered what they are?
Well it helps if you understand the different stages that each message goes through when it is being added to the journal archive by Enterprise Vault.  So here goes:
- Mail arrives in the journal mailbox, message class will be IPM.Note -- a normal email (well, okay it will have a P1 and P2 message)
- When Enterprise Vault journal archiving task touches the message it will turn it into an IPM.Note.EnterpriseVault.PendingPart
- It will then turn it into an IPM.Note.EnterpriseVault.Pending item
- Finally it will delete it
You might see some items sitting as this 'new' PendingPart message class for...
c3lsius | 16 Jul 2013 | 0 comments

Do you ever feel like managing your organization’s data is a daunting task? You are not alone. With the rapid growth of unstructured  dark data, organizations face increasing risk of inappropriate data access as well as rising compliance and storage costs.  So what can be done to get a handle on data?  The first step is data governance.

In this session, you will learn how to:

  • Use Data Insight to understand your files
  • Go beyond meta-data to understand who owns the files
  • Understand data ownership allowing  you to broker conversations with the business
  • Archive relevant content to Enterprise Vault
  • Govern to increase business value, reduce risk and lower costs

Please join Symantec’s experts Christine Emilie Lim, Robert Mossi and Ketan Shah on Wednesday, July 24th at 9:30 am PT to learn how Data Insight and Enterprise Vault enable organizations to reduce risks, decrease...

Alex Sakaguchi | 15 Jul 2013 | 0 comments


The Virtual Vision Google+ Hangout Series has been going strong for four weeks with Hangouts from NetBackup, Clearwell and Enterprise Vault and Backup Exec.

Couldn’t attend one of the previous Hangouts? Don’t worry, you can catch the recordings, view the supporting documents, or ask questions via the Google+ event pages.

Make sure to mark your calendars for the upcoming events throughout the rest of July and August. You can RSVP, view more details about the events and watch recordings after the events have taken place all on the Google+ event pages.

Check back here to see updates on the sessions, or follow @Symantec on Twitter, add +Symantec to your Google+ Circles or like us on Facebook ...

Rob.Wilcox | 14 Jul 2013 | 2 comments
From time to time it happens that your Vault Store partitions might get almost completely full.  As we've seen Enterprise Vault has a number of protection mechanisms in place which try to prevent the situation where the partitions become 100% full.  These are similar mechanisms to the 'old' Exchange reserve log files, and try to ensure that the services remain in a good state, rather than just crashing when the space is completely consumed.
But, when you're getting very close to the maximum size of your vault store partitions, what is there that you can do?
The first port of call is that you can create a new partition and close the current one.  This will prevent more data being written to the current partition.
Another option would be to do the same, but, also enable and run collections on the now closed partition.  But sometimes this isn't desirable...
Rob.Wilcox | 11 Jul 2013 | 1 comment

A question that comes about frequently relates to what steps need to be performed if one of the Enterprise Vault databases need to be moved to a new location on an existing SQL Server.

The answer is that in most cases this doesn't have anything to do with Enterprise Vault, it's all purely SQL related. However, if you want to do the belt and braces approach, I'd suggest the following:

- Stop the EV Admin Service
- Move the database using SQL Server Management Studio
- Start the EV Admin Service

The reason for the 'full stop' rather than just putting EV in to read-only mode is that whilst in read-only mode retrievals, and queries in general are still needed against the Enterprise Vault databases.

Rob.Wilcox | 07 Jul 2013 | 0 comments
Sometimes issues appear on the Enterprise Vault server post installation that seem very odd. Perhaps they're problems with conversion or processing particular messages. Sometimes the answer lies in relaying down the Enterprise Vault binaries, sometimes the answer re-registering a particular DLL, or set of DLL's.  This final step is done as part of the re-installation of binaries, but a quicker method exists.
There is a file called FileReRegister.bat, which is quite useful. If you open it and take a look you'll see lots of entries in it, registering DLL files like this:
It's worth a try to open an elevated command prompt, navigate to the Enterprise Vault program folder, and executing the batch file. Have you...
Rob.Wilcox | 03 Jul 2013 | 0 comments

I am sure like many people you are already familiar with the VMWare + Enterprise Vault Best Practices Guide.  Here is the post where I wrote about that.  It's been a while coming, but now there is a Hyper-V Guide too.  

Many people will have adapted the information from the VMWare Best Practices Guide, so, now is the time to back through the configuration, with the new guide, and see if anything is a-miss.

Link to the Guide:

Rob.Wilcox | 03 Jul 2013 | 2 comments

I've been thinking about high availability with regards to Enterprise Vault for a few weeks now.  A long time ago, in a far away place, there was a whitepaper which described some of the techniques that people can employ to make Enterprise Vault highly available.

I couldn't find the whitepaper on the Symantec web site any longer, but I did find a copy here.

Essentially the whitepaper talks about :

* Building blocks + Update Service Locations

* Veritas Cluster Server

* Microsoft Clustering

All of these of course have their pro's and con's.  One thing that they do miss out on a little bit is the 'data' side of things.  The Vault Store Partition data in particular.  One of the options available for that is ...