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Archiving and eDiscovery Community Blog
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Rob.Wilcox | 31 Jul 2013 | 0 comments

Deployments of Microsoft Office can become quite complex in large organisations. Usually there are two or more different versions, and often times three or even four different service pack levels floating around out there on machines. Sometimes these types of issues can cause problems when it comes to your Enterprise Vault deployment, particularly if the version of Office is old.

Microsoft have a tool that can help figure out exactly which versions of which Office products are deployed on a per-machine basis. It's called Office Configuration Analyzer Tool or OffCat for short. You can get it from here:

I ran it on one of my test machines, to see how easy it was to use. There are a few options for downloading,...

Rob.Wilcox | 31 Jul 2013 | 0 comments
From time to time people on the Symantec Connect Forums ask about processing hidden mailboxes.  There are all sorts of reasons why you might hide a mailbox in Microsoft Exchange, but the downside of hiding the mailbox is that by default Enterprise Vault won't archive it.
If you have the ability to look at the nice Enterprise Vault Mailbox Archiving Reports, introduced in Enterprise Vault 10.0.2, then you will see things like this:
The good news is that there is a registry key that can be deployed to each Enterprise Vault server, and it will then mean that the mailbox archiving task will process those hidden mailboxes.  The registry key is:
Rob.Wilcox | 26 Jul 2013 | 0 comments

A couple of days ago Microsoft announced the general availability of Office 2010 Service Pack 2.  There are quite a few articles on the internet about it, such as this one from There are also a huge number of downloads available, for individual components of Office, and other things like SharePoint Designer.

The main two, in my mind are:

32 Bit full installer

64 Bit full installer

The release of the service pack is some 2 years after Service Pack 1, and as you can imagine contains a huge list of fixes, and is a big download too (730 Mb for the 64 bit...

Rob.Wilcox | 26 Jul 2013 | 2 comments

I have seen a few posts on the Connect Forums which talk about a variety of steps to get your current Enterprise Vault environment to EV 10 (or 10.0.1, 10.0.2, etc). Each expert has their own opinion of the steps which should be taken, and I'm not alone in that particular game either. I know that there are many options, perhaps too many?

Let's assume at the start of this exercise you have a nice, working, Enterprise Vault 9 server running on Windows 2003 SP 2 - it's old school stuff. Your storage is a network share. Your SQL Server is (of course) on a different server.

The options that I have seen discussed are :

* Forklift to new 64 bit hardware, with the same EV 9 version. Upgrade to EV 10.

* Use the Server Settings Migration Wizard to go to 64 bit hardware. Update to EV 10.

* Use the Server Settings Migration Wizard to go straight to EV 10 on 64 bit hardware

Each of these has their pro's and con's. Which would you...

Rob.Wilcox | 24 Jul 2013 | 6 comments

I've been doing a lot of testing just recently with Exchange 2010 (and Archive Shuttle and Enterprise Vault).  One of the things that I have needed to do is to create hundreds of mailboxes, populate them with the data, do some testing, then delete all the mailboxes and actually get rid of them.

In Exchange 2010 deleted mailboxes are not quite gone.  There are a couple of extra steps which are needed.  Let's see:

Firstly, my Exchange Management Console looks a bit like this:


But I want them all to be gone.  I can right click and choose ‘Remove’:


But, check here in the management console:


So now fromthe Exchange Management Shell I would run:


Rob.Wilcox | 20 Jul 2013 | 0 comments

I'm a big fan of 'known issues' type of pages, and just having a single page to go to in order to check whether there are any post-release issues, hotfixes, updates and so on.  It's a must-have for software products I think.  So, here is the one for the recently released Enterprise Vault 10.0.4:

Eileen | 18 Jul 2013 | 0 comments

Register Here:

Be sure to sign up for the next Enterprise Vault webcast on Why upgrade to Enterprise Vault 10.  Alex Brown, Senior Product Manager, will be presenting

You will learn how we deliver better performance with our new 64-bit index, how to extend comprehensive archiving to SharePoint and UNIX file content, how Enterprise Vault Data Classification Services helps you archive only meaningful information, and more. You’ll leave knowing the benefits of upgrading.

Rob.Wilcox | 17 Jul 2013 | 0 comments
With the release of Enterprise Vault 10.0.4 yesterday came a small, but important, caveat around the server operating systems which are currently supported.  At the moment Enterprise Vault is not supported to be running on Windows Server 2012.  That particular Operating System looks to have a had a few hiccups when used inconjuction with Enterprise Vault, as described in the technote below:
My advice would be to subscribe to the technote and wait and see what the outcome is on the points raised.
Rob.Wilcox | 17 Jul 2013 | 0 comments

As many people will have seen, if you cleverly subscribe to the RSS feeds on the Connect forums, Enterprise Vault 10.0.4 has reached General Availability.  There is a bunch of new stuff, and lots of fixes.  Take a look at the official blog:

Rob.Wilcox | 17 Jul 2013 | 0 comments
Have you ever watched your journal mailbox processing messages and ingesting them in to Enterprise Vault?  On a busy system you'll see several different message classes and different Enterprise Vault icons.  Have you ever wondered what they are?
Well it helps if you understand the different stages that each message goes through when it is being added to the journal archive by Enterprise Vault.  So here goes:
- Mail arrives in the journal mailbox, message class will be IPM.Note -- a normal email (well, okay it will have a P1 and P2 message)
- When Enterprise Vault journal archiving task touches the message it will turn it into an IPM.Note.EnterpriseVault.PendingPart
- It will then turn it into an IPM.Note.EnterpriseVault.Pending item
- Finally it will delete it
You might see some items sitting as this 'new' PendingPart message class for...