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Archiving and eDiscovery Community Blog

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jwong007 | 03 Feb 2014 | 0 comments

As I has said many times to our various partners, customers have (or should have) their own legal counsel to recommend an appropriate retention and preservation policy in regards to data. And it is up to us to find a solution that will meet their requirements. But we owe it to our customers to provide to them (if possible) the broadest protection for the solution that meets their requirements.

NaturesRevenge | 30 Jan 2014 | 0 comments

Just sharing some information.

Following this forum post - - I've been able to successfully migrate PSTs using the client-driven migration method. There are a couple of requirements:

At the client-side computer, the OS cannot be Windows XP. I've only been able to get this to function when the OS is Win7 / Win8.

On our primary EV server - where the PST migrator task runs - a HOSTS file entry must be created that resolves the IP address of your primary DFS server with the short name and the FQDN of your domain name.     domain

Once you enable the mailbox for client-side migration, and the user has a PST opened in Outlook that's on - for example - their home directory...

Rob.Wilcox | 28 Jan 2014 | 0 comments
In the past I have used my hackintosh to connect to corporate email servers, and I've used the Enterprise Vault OSX Add-in.  It's something though that sometimes lags behind from a Symantec point of view.
When new versions or rather Service Packs of Office for Mac are released, and, when new versions of OSX are released there isn't the general 'rush' to support the changes. I suppose it's down to the amount of effort versus the number of users; there are just far fewer OSX users who need Enterprise Vault connectivity than Windows users. There are also far fewer testing resources (hardware and people) when it comes to OSX.
That being said it is good news!  I spotted a note on the Connect Forums which says that OSX 10.9 *is* supported.
jwong007 | 27 Jan 2014 | 1 comment

Many of our customers worry about security of their archive data. It is imperative that we not only protect their data, but that they actually have confidence and assurance of those security measures.

Rob.Wilcox | 24 Jan 2014 | 0 comments

For a long time moving SQL servers underneath Enterprise Vault took a bit of time and a bit of planning.  Actually plenty of time and plenty of planning!

I spotted something rather interesting on the Enterprise Vault RSS Feed the other day:

EV SQL Move Tool

I haven't personally tested it (yet) but well, yeah.. wickedly good, right?

Rob.Wilcox | 22 Jan 2014 | 1 comment
Setting up the content of Exchange shortcuts that Enterprise Vault should create is something that should be given due time and consideration.  There are many factors to consider, so let's describe some of them here.
How will users access items
Possibly the first thing to think about is how users will access the archived items. Will they just be using Outlook on Windows? Will they be using mobile devices, or search pages, Outlook Web App and so on? If people are likely to be using mobile devices then having a very small amount of content in a shortcut is going to hinder those users, especially when you take in to account the next point ...
What age will items be archived
If you're running just an age based policy and archiving 'old' items say more than 6 months old, then really, how often will people access the archived content...
Rob.Wilcox | 13 Jan 2014 | 0 comments
When some people start using Enterprise Vault they don't always put a lot of thought in to the types of messages that the system should archive. Many people figure email is email and Enterprise Vault just archive it all, right?  Well the answer to that is no.  By default only a small number of message classes are archived by Enterprise Vault by default.  The message class itself gives different MAPI properties which programs like Outlook can interpret and display differently.  For example an IPM.Task 'message' has additional properties on it which relate to tasks.  The same holds for things like IPM.StickyNote. And so on.
The basic list of message classes can be seen here:
message class list.png
Some organisation will go above and beyond this and might...
dwhyte1985 | 11 Jan 2014 | 0 comments

The Clearwell Utility & Clearwell Commander both have the ability to stop and start the services, both require you to be present to use them, that is they can't be automated.

Systems administrators from time to time need to automate the start and stop of Clearwell services in the small hours whilst actions are being performed on the server. Neither of the tools allow for this, but it is possible using b commands on the Clearwell appliance.

Rob.Wilcox | 10 Jan 2014 | 0 comments
The PST Holding Area is used by PST Migrations into Enterprise Vault, but how big should you make it? Of course there are a few schools of thought on this topic, so let's discuss:
As Big As You Can
The first sort of flippant answer that you might often hear is that you should make the holding area as big as you can. Multi-terabyte even, if possible.  But that's not particular good, I don't think.. it just shows lack of thought and allows lax management of the area.
A Manageable Size
It is far better to do some investigation work and try to figure out how big the holding area needs to be, and discuss with the backup team how big it can be so that they can comfortably backup the area each evening.  If you use the Locate, Collect, Migrate for PST Migration then you can do the 'Locate' stage and get a good idea of the sizes of...
Anjeli Singh | 09 Jan 2014 | 0 comments
Symantec would like to get your feedback on how we can improve the existing EV environment to make it easier for you. We are looking for EV administrators who use SCOM to monitor other applications, to participate in a 60 minute one on one remote usability study between January 20 to 22. Participants will also receive $75 incentives as a note of thanks for participation.

You can participate by filling 5 minute survey before January 14th

Looking forward to your participation!
User Researcher