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Stephanie Guaman | 03 Nov 2011 | 0 comments

Please take a second to take our poll.


-Stephanie on behalf of the Symantec Education team

Rob.Wilcox | 03 Nov 2011 | 5 comments


A colleague in Support had an issue the other day which I assisted with him.  The issue was that he wanted to allow IPM.Note, and similar (eg IPM.Note.SomethingOrOther) to be archived, but he wanted to specifically exclude from archiving IPM.Note.Duff.

This is achievable as follows :

On the properties of the Directory in the Vault Admin console add your additional message class :


(You do not need to restart anything… which is good)

On the Mailbox Archiving Policy, check the Message Classes tab.  It should look like this :


(The fact that the checkbox is not ticked means that the items won’t be archived)

Finally do some testing.

What I did was to send 2 emails, and archive them with the run now option on the...

AlliWalt | 02 Nov 2011 | 0 comments

Social media is no longer new news.  What is though, is how to collect, preserve and review that data when it comes time to in litigation.  This process starts with having a sounds policy and understanding how your organization is using Social Media.  There are a multitude of resources like this webcast,  blog, or video that can further expound on the status of social media today and what organizations need to consider.  There are also multiple other resources such as an example policy and some slides that may help you start the conversation within your organization. 

Resources: Attached

Rob.Wilcox | 31 Oct 2011 | 0 comments


Released a couple of days ago is the latest rollup for Exchange 2010 SP 1.  Grab information on :

The download is “just” 31 Mb.  Ensure that it works nicely with Enterprise Vault before deploying it on all your production Exchange Servers, and this rollup does NOT contain a fix to the whitespace issues which have been talked about of late.

Rob.Wilcox | 31 Oct 2011 | 0 comments


Further to my previous post on the Throttling Policy with Exchange 2010 and Enterprise Vault, a colleague posted on the following link, which contains a formula which might help derive a suitable number for the threshold :

Rob.Wilcox | 27 Oct 2011 | 0 comments


Myself and a colleague in the US worked with our Backline Support Engineers on quite an interesting case relating to an Outlook 2007 crash on a Citrix server.  The issue was happening only when an item had been retrieved in the session (obviously a reasonably common operation!) and it happened during the closure / shutdown of Outlook.

After much searching and analysis, and assistance from our fantastic developers we got most of the way to the bottom of it – and all that without having to setup a Citrix environment (which none of us have!).

The issue relates (yet again) to the Outlook Object Model, and the framework we put around it.  It seems that in certain circumstances this wasn’t being cleared up properly, causing Outlook to be crashed on exit.  This is with anything later than the Enterprise Vault 9.0.1 client. 

Much work has already been done to change this area for 10.0.1 – for other reasons...

Rob.Wilcox | 26 Oct 2011 | 0 comments


Giving permissions to users/admins to various archives in Enterprise Vault is something that crops up as a request/question from time to time.  You can, of course, go in to the Vault Admin Console, find the archive, and modify the permissions.  Alternatively you can use EVPM, which is much more admin-command-line-friendly.  Here is an article which explains the steps :

As an example, consider the following :

If I have a user called pj1, and I want to give my Vault Service Account permissions on the archive, before I start the permissions look like this :


I then put together the...

Rob.Wilcox | 26 Oct 2011 | 0 comments


Hot off the presses from yesterday is the release from Microsoft of Microsoft Office 2007 Service Pack 3.  Here is some information on it :


And the direct download is here :


Rob.Wilcox | 25 Oct 2011 | 0 comments


One of the features added to Exchange 2010 is throttling of connections/usage on a user by user basis.  This can have detrimental side effects to applications, such as Enterprise Vault, which need the concept of a Service Account.

In some situations the Vault Service account can cross the thresholds laid out in the throttling policy applied as a default to all Exchange 2010 leading to all sorts of odd behaviour, notably around Exchange Mailbox Archiving, and the failure of it.

Enterprise Vault 9, which added support for Exchange 2010 as a target for archiving, provided a helpful script called :


This file can be used to lift the restrictions for the Vault Service Account.  However, it does this by setting the largest possible values for each of the entries in the Throttling Policy.  This isn’t always something that customers want to do, and therefore the question is :

“Can I set the...

Stephanie Guaman | 24 Oct 2011 | 3 comments

Our team believes the only way to build truly useful products is to make sure users, like yourself, have a voice in the design process. We would love to get your feedback to continue to shape Enterprise Vault’s direction

We are looking for Enterprise Vault administrators with experience in configuring Policies for archiving, along with SharePoint working knowledge. If you do not feel you are the right person for this, we would greatly appreciate if you could point us to someone at your company who you feel would be appropriate for this study. 

Here are some additional details of the study:

-       During the 90 minute 1:1 remote session, you will be asked:

·         Some preliminary questions about your job, and duties

·       ...