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Rob.Wilcox | 09 Nov 2011 | 0 comments

 

Strictly speaking this is not an issue relating to Enterprise Vault, but, I have seen situations like the one described here when the Enterprise Vault Outlook Add-in has been installed.  In other words sometimes 1+1 = 3, and Enterprise Vault looks ‘guilty’ when in fact it’s not.

The issue relates to broken Outlook Reminder’s.  By this I mean that every time Outlook is opened, the Reminder pop-up dialog appears with many, many reminders in it.  At first it might be one, then over the period of weeks or months, the list of reminders gradually builds.  The person I fixed this for had just over 100 ! The broken reminder prevents you from correctly dismissing other, valid, reminders.

When you try to dismiss the reminder or reminders you see :

Firstly for this issue I put together the following VBA to run from ALT-F11 in Outlook to...

Rob.Wilcox | 08 Nov 2011 | 0 comments

 

A question arose today on the Symantec EV Support Forum.  The question is about builds/versions of the Enterprise Vault Outlook Addin.

Many people see in add/remove programs ‘version’ information like this :

 

Unfortunately that’s not the version number, at least not the ones that us, outside of the build team understand/keep track of.

The version/build number for the Outlook Addin can be found in two ways :-

a/ Client trace

eg:

07/11/2011 14:16:22.793[1196][H]: Environment:
07/11/2011 14:16:22.793[1196][H]:     Enterprise Vault Client 9.0.3.1132.0 (HTTP)
07/11/2011 14:16:22.794[1196][H]:     Microsoft Windows 7  (Build 7600)
07/11/2011 14:16:22.794[1196][H]:     Intel(R) Core(TM) i5 CPU       M 540...

Nathan Clark 2 | 07 Nov 2011 | 0 comments

When i'm investigating an issue it helps to filter out the noise and sort the Event log.

This is easily accomplished with a powershell script:

 $flt = @("may be corrupt", "hierarchy inversion")
get-eventlog "Symantec Enterprise Vault" -newest 50 -EntryType error,warning -computername nathanev | where -filterscript {$_.message -notmatch (
'(' + [string]::Join(')|(', $flt) + ')')} | ft eventid,entrytype,timewritten,message -wrap -auto

Here we are filtering out Stream object, hierarchy inversion showing the last 50 errors and warnings. 

Stephanie Guaman | 03 Nov 2011 | 0 comments

Please take a second to take our poll.

Thanks!

-Stephanie on behalf of the Symantec Education team

Rob.Wilcox | 03 Nov 2011 | 5 comments

 

A colleague in Support had an issue the other day which I assisted with him.  The issue was that he wanted to allow IPM.Note, and similar (eg IPM.Note.SomethingOrOther) to be archived, but he wanted to specifically exclude from archiving IPM.Note.Duff.

This is achievable as follows :

On the properties of the Directory in the Vault Admin console add your additional message class :

 

(You do not need to restart anything… which is good)

On the Mailbox Archiving Policy, check the Message Classes tab.  It should look like this :

 

(The fact that the checkbox is not ticked means that the items won’t be archived)

Finally do some testing.

What I did was to send 2 emails, and archive them with the run now option on the...

AlliWalt | 02 Nov 2011 | 0 comments

Social media is no longer new news.  What is though, is how to collect, preserve and review that data when it comes time to in litigation.  This process starts with having a sounds policy and understanding how your organization is using Social Media.  There are a multitude of resources like this webcast,  blog, or video that can further expound on the status of social media today and what organizations need to consider.  There are also multiple other resources such as an example policy and some slides that may help you start the conversation within your organization. 

Resources: Attached

Rob.Wilcox | 31 Oct 2011 | 0 comments

 

Released a couple of days ago is the latest rollup for Exchange 2010 SP 1.  Grab information on :

http://support.microsoft.com/?kbid=2608646

The download is “just” 31 Mb.  Ensure that it works nicely with Enterprise Vault before deploying it on all your production Exchange Servers, and this rollup does NOT contain a fix to the whitespace issues which have been talked about of late.

Rob.Wilcox | 31 Oct 2011 | 0 comments

 

Further to my previous post on the Throttling Policy with Exchange 2010 and Enterprise Vault, a colleague posted on the following link, which contains a formula which might help derive a suitable number for the threshold :

http://www.symantec.com/business/support/index?page=content&id=TECH73507

Rob.Wilcox | 27 Oct 2011 | 0 comments

 

Myself and a colleague in the US worked with our Backline Support Engineers on quite an interesting case relating to an Outlook 2007 crash on a Citrix server.  The issue was happening only when an item had been retrieved in the session (obviously a reasonably common operation!) and it happened during the closure / shutdown of Outlook.

After much searching and analysis, and assistance from our fantastic developers we got most of the way to the bottom of it – and all that without having to setup a Citrix environment (which none of us have!).

The issue relates (yet again) to the Outlook Object Model, and the framework we put around it.  It seems that in certain circumstances this wasn’t being cleared up properly, causing Outlook to be crashed on exit.  This is with anything later than the Enterprise Vault 9.0.1 client. 

Much work has already been done to change this area for 10.0.1 – for other reasons...

Rob.Wilcox | 26 Oct 2011 | 0 comments

 

Giving permissions to users/admins to various archives in Enterprise Vault is something that crops up as a request/question from time to time.  You can, of course, go in to the Vault Admin Console, find the archive, and modify the permissions.  Alternatively you can use EVPM, which is much more admin-command-line-friendly.  Here is an article which explains the steps :

http://www.symantec.com/business/support/index?page=content&id=TECH69114

As an example, consider the following :

If I have a user called pj1, and I want to give my Vault Service Account permissions on the archive, before I start the permissions look like this :

 

I then put together the...