Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Archiving and eDiscovery Community Blog
Showing posts in English
Rob.Wilcox | 07 Dec 2011 | 0 comments

 I accidentally deleted the whole of my Enterprise Vault ‘Vault Cache’ folder structure this morning.  Spring cleaning in the middle of winter, as I was, I thought : “hmmm couple of Gb in there, let’s get rid of that”.

And of course I shift-deleted it, after all I was trying to save space, not sending it to the Recycle Bin.

My question then was ..  What happens when I next go in to Outlook?  What happens when I do a synchronise of Vault Cache, or one happens automatically.


The initial problem was that I couldn’t expand the Virtual Vault node in my mailbox (because I had deleted the MDC file).

If I tried to open an archived item, it ended up getting downloaded again from the EV server, and then cached in to a new local .db file as part of a new local content cache.

The status page of the Vault Cache synchronise dialog said there were no vaults available.


Rob.Wilcox | 06 Dec 2011 | 0 comments

People raise the question from time to time with regards to when Outlook 2010 will be certified/supported on the Enterprise Vault Server.  As you probably know since Enterprise Vault 9.0.1 there has been an Outlook Add-in which works with Outlook 2010.  Some customers want to deploy ‘one version’ and have the same version on the Enterprise Vault server as on all their client machines.

Certification/Support for this combination (EV Server with Outlook 2010) is not available at this time.  There are issues which Engineering are looking at with engagement from Microsoft as and when necessary.  The issues relate to both reliability of Outlook and it’s performance when being used by the Archiving Agent.

Rob.Wilcox | 06 Dec 2011 | 0 comments

I saw a question on these very forums that I dug into in a little bit of detail.  The question :-

Does the 9.0.3 Outlook Addin contain all the fixes that were in the build?

The short answer is Yes.

The longer answer is :

Etrack 2319858:

End users lose the ability to search Virtual Vault from Outlook Windows Instant Search.  Several issues were resolved as part of this Etrack:
1. When a user has performed an initial vault cache synchronisation and Virtual Vault is in use, the archived items in the cache can be found using Outlook instant search. Some time later Outlook instant search is no longer able to find the cached archived items using the same search terms that previously worked. Most often this change in behaviour has been observed after an archived item was opened via a shortcut or via Virtual Vault.
2. Rebuilding a WDS index causes duplicate items...

Rob.Wilcox | 05 Dec 2011 | 2 comments

I just spotted this on another blog which I follow, and thought I would pass it on :

Exchange 2010 SP 2 has been released.

It’s a 535 Mb download from the Microsoft Download Centre.  Of course, this hasn’t yet been certified with Enterprise Vault, so installation of it is at your own risk until the certification teams have been through it.

Rob.Wilcox | 02 Dec 2011 | 0 comments

For the people who have been with Enterprise Vault for a long time, and used Offline Vault, they will probably remember that when you enabled Offline Vault on an end-user machine you got to specify it’s maximum size.  This has all been incorporated into other areas now, but the question arose the other day about this same thing.  It’s internal name ie registry key name is OVStoreSize.  The question is, how can I set that to be different to the policy ?  (Given that the wizard doesn’t ask me during setup)

I did some testing yesterday (evening .. 3 very long hours!), and here is what I found out :

My VC policy says to allow up to 6 Gb.. so when VC starts to build for my first time I see the following :-

30/11/2011 20:00:34.546[2060][H]:     OVSTORESIZE = 6144

30/11/2011 20:01:12.883[1080][H]: CONTENT:STORE: [Offline Config] Root Directory: c:\ovroot\manoj1\

30/11/2011 20:01:12.889[1080][H...

KarlW | 02 Dec 2011 | 0 comments

Ever had EV fail to create a MAPI session and complain the mailbox doesn't exist returning 0x81002746?  Well after all these years I just spotted the following posted by MAPI guru Stephen Griffin...

Hopefully this gives you the detail you've been craving...

Enjoy :)


StephenConnolly | 01 Dec 2011 | 5 comments

In September 2011 Enterprise Vault adopted a new Digital Certificate for signing files. This certificate's root certificate is Verisign Class 3 Public Primary Certification Authority G5. Most systems that have an internet connection will get this certificate via an automatic update, but if that doesn't happen then you will get an error like this in the installation log when you attempt to install the FSA agent on that system:

DIFXAPP: ERROR: Signature verification
failed while checking integrity of driver package 'evmf.inf'

If you check the MSI package's digital signature on the target file server, you will see that the root certificate cannot be found on the local system.

To address the problem you will need to install the new root certificate on the file server. For more details about how to obtain the certificate, see the...

Rob.Wilcox | 01 Dec 2011 | 0 comments

I know that there are some customers out there which use HTTPS in their Enterprise Vault environment, for all communication (not just RPC/HTTP, aka Outlook Anywhere).

An issue was uncovered by one of our developers the other day where this will cause problems with the Enterprise Vault Outlook Addin if the Addin is upgraded to 9.0.3.  The specific problems are :-

* Unable to synchronise Vault Cache

* Unable to retrieve items

Right now this is just a heads-up, I'm sure there will be more on this in the next few days.

Rob.Wilcox | 01 Dec 2011 | 0 comments

Everyday is a school day!

On the forums the other day a colleague asked if there was a way of limiting, or rather –extending- the number of archives which are returned when you do an Export Archive from the VAC, and choose ‘List All’. The default is that you get 10,000 back. They wanted more.

I didn’t think there was a way of doing that, but there is !

Way back in EV 5 times a registry key was added, and documented :

Enterprise Vault
MSMQ Queue

STRING: MaxArchivesToFind 

You can tell how old it is because the key is a STRING not a DWORD.. and unfortunately it’s documented incorrectly, it is in fact :

Enterprise Vault
MSMQ Queue

STRING: MaxArchivesToFind 

Rob.Wilcox | 30 Nov 2011 | 9 comments

For the people out there who still have Windows XP deployed, it is worth noting that you can’t install the Enterprise Vault Outlook Addin (Version 9.0.3) on XP SP 2 or lower.  The minimum required version is Windows XP SP 3.  It is shown in the Release Notes :

Service Pack 3 is the new minimum version of Windows XP [Ref 90310584]

Windows XP SP3 is the new minimum version that is supported for use with the following:

The Enterprise Vault Outlook Add-Ins
A standalone Enterprise Vault Administration Console

… but it didn’t make the latest Compatibility Charts (Don’t worry, I’ve already submitted a bug for that !)

Small correction: Including the EV Outlook Add-in version number.