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Archiving and eDiscovery Community Blog
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Rob.Wilcox | 28 Apr 2014 | 0 comments

From time to time it might be necessary to grant a user (eg the Vault Service Account) permission to every mailbox archive in an environment. You may need to search for a particular word or phrase across the entire organisation. Let's see how to do that.

The Best Way

Of course the best way is to use Discovery Accelerator. This is optimised for handling complex searches, and for ensuring the Enterprise Vault environment isn't overwhelmed by the search request over 5000+ archives.

The 'Poor Mans' Way

For some environments and for some searches Discovery Accelerator might not be an option. In those situations there are a couple of steps:

Give Access to All

To be able to search all archives an account needs to be given the ability to search archive. Not even the Vault Service Account has this ability out of the box. So an EVPM script is needed in order to touch all archives, and give the permissions necessary.

Initially an archive...

Rob.Wilcox | 22 Apr 2014 | 0 comments

One of the things to consider when working with Enterprise Vault mailbox archiving is figuring out who has access to which archives. Over a period of time, it can get quite complicated and isn't something that is easily documented.  That is something which is eased by the following article:

I've used the first script in the article a few times, and it is great.  You get output like this:


Rob.Wilcox | 16 Apr 2014 | 2 comments

A few days ago Symantec released Enterprise Vault 10.0.4 Cumulative Hotfix (CHF) 3. This is the most up to date incarnation of Enterprise Vault 10.0.4.  It is a sizeable download of 216 Mb, and in some ways is very similar to a service pack itself.  There are even installation instructions.

At first glance the readme file says it fixes 12 issues, but in reality it is probably a lot more than that when you look down the list of Etracks which are in the technote.

One of the main updates of interest is:

Source    ETrack
Value    3379720
Description    : Support for Exchange 2013 CU3

The full notes and the download are available here:

Will you be...

Rob.Wilcox | 09 Apr 2014 | 11 comments

Enterprise Vault 11 is right around the corner. Is your environment ready for it? Are you already on Enterprise Vault and this will be a 'simple' upgrade, or are you on an older version of Enterprise?

Is there a particular feature or benefit you are most looking forward to in Enterprise Vault 11?

For me, I think it's the IMAP support. I can't wait to try that out on my iPad.

Nathan Clark 2 | 07 Apr 2014 | 0 comments

A number of customer's have been reporting a number of increased connections to their EMC Centera Devices.

I thought I’d investigate a little further, I wrote a test app using the EMC Centera SDK, spun up 10 threads using the same poolref


Enter the IP address or DNS name of the cluster(s):,,,

 [] Opened Pool, using poolref: 348777130463956

Press ENTER to continue.


Opened Clip:16995546G1S78e0J6C74GH4F9D5G4185NH3TM609CDUCRNH56LDFP






Opened Clip:...
Rob.Wilcox | 07 Apr 2014 | 0 comments

Are you struggling to find the best settings to use for the shortcut content in your Enterprise Vault environment? There a myriad of options available, and all these add up to many different combinations of settings where it sometimes difficult to determine the overall effect that it might have on your environment and on your end users.

Should you strip attachments? These can obviously take up lots of space in the mailbox.
How many characters of the original email item should be included in the shortcut? 10, 100, 1000?
How will users access these items? From their PC, via Outlook Web App, mobile device, tablet computer?
How often will users access these items? Are you really only talking about data which is over a year old, or recent items too?

All these sorts of things and more are questions that need to be asked if you are going to arrive at an optimal shortcut content for a particular environment.

There are also lots of other things to...

Jeff Shotton | 27 Mar 2014 | 0 comments

This is just a little something I noticed on a customer engagement recently when doing a healthcheck.
Due to recent schema changes within Enterprise Vault 10, archives now have two locations where the archive type is defined. Historically there has (on occasion) been reason to change the archive type. I know of tools that also do this also. Most likely if a migration or an export has been performed.

However, if, for whatever reason, the  tool or the script only changes one of the two entries (i.e so the archive types are mis-aligned) then the archives will no longer show under either type in the vault admin console.

In order to determine  if this is something that affects you, run the following SQL script. It will only work against later versions of Enterprise Vault 10 (10.0.3+ I believe)  If any rows return, you have a mismatch and therefore archives which are 'missing' from the vault admin console.

use EnterpriseVaultDirectory
select A...
Rob.Wilcox | 26 Mar 2014 | 0 comments

Since Exchange 2010 and now with Exchange 2013, Microsoft Exchange ships with throttling policies. These are designed to prevent mis-use of system resources by end users. However, they can become a bit of a pain for applications which 'require' this mis-use such as Enterprise Vault or Blackberry Enterprise Manager.

These applications mis-use the system in the eyes of Exchange because they do 'too many things'.  An end-user would never need dozens of MAPI session open, or tens of items/folders open at any one time. That's what the throttling policies are trying to protect against, but unfortunately they can interfere with the usage of these type of applications.

Enterprise Vault's Admin Service will report issues if the throttling policy is in place against the Vault Service Account mailbox. It does this when the service starts. This is a good thing for the product to do.

Enterprise Vault also ships with a PowerShell script which will create a new,...

Rob.Wilcox | 24 Mar 2014 | 3 comments

Do you worry about how to get all your email data migrated to a new environment? Often times companies don't always keep up to date with Enterprise Vault service packs and an environment may lag behind.  First one version behind, then a second, then maybe even a third.  It's a vicious cycle and in the end when it's down by a couple of version it becomes quite a scarey and/or difficult proposition to upgrade it.

So what do you do?

Move Arhive sometimes get a bad press, but, it's certainly possible to use it to migrate to a whole new environment.  Exporting to PST and importing from PST throughout the day and night for weeks isn't very appealing.  Both are possibilities if you've got the money and the time to setup a whole new environment.

But is that really it?

A better way does exist, and it'll make your migration a breeze.

There are several third party tools which exist which can be used to perform a migration to a new...

EC at TW | 24 Mar 2014 | 0 comments

We recently sold a small part of our business. I was tasked with exporting all of the related EV archives and some additional maibox data.

The EV export data was imported just fine but when trying to import the Mailbox data into the other business EV server we saw lots of the below errors in the Import PST log:

PSTs that failed to be migrated:
PST: "Path & FileName.pst"  -->  Archive: "ArchiveName" (MAPI_E_CORRUPT_STORE).

Opening the PST on the server returned:

Unable to display the folder. Errors have been detected in the file “<file name>”. Quit Outlook and all mail-enabled applications, and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file.

Running ScanPST on the files of course threw up loads of errors but repairing the files made no difference to the import.

I tried to help investigate but had no knowledge of the...