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Archiving and eDiscovery Community Blog

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Vault Information - Send Log
Rob.Wilcox | 14 Jul 2010 | 0 comments

One of the helpful enhancements added in Enterprise Vault 2007 SP 5 was the ability to send a client log in an email. It often takes a little while for an end-user to navigate down the folder structure to find the current EV Client log file, especially through the hidden folders and so on. “Send Log” is a button available on the Vault Information dialog, which does two things :-

* Attaches the client log file to a new email

* Puts the contents of the Vault Information dialog in to the message of that new mail

The end-user can then address the message as appropriate and send it. Of course the log files can become quite large, and by default, the limit to the size of the file which we will try to send is 5 Mb. You can see it being checked in the following snippet of client log file :

14/07/2010 11:39:38.619[3648]: ~DesktopCommonConfig::LoadSettingsFromHiddenMessage: 0x0
14/07/2010 11:39:38.619[3648]: Desktop Setting: SENDLOGFILEMAXSIZEMB...

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Vault Information - Hidden Messages
Rob.Wilcox | 14 Jul 2010 | 0 comments

As many people already know Enterprise Vault uses a number of hidden messages in an end-users mailbox to store information about settings and policies in place.  The Vault Information dialog shows those hidden messages, for example :

HIDDEN MESSAGES IN FOLDER Inbox

IPM.EnterpriseVault.Filter:

Last modification time 11:00:18, 06/07/2010

Archive ID 1850CAB7BBD94E4498E2A27FCDD5EA95E1110000w28ksrv.EV.Local

ArchiveFolderId 16F8F77E1B1406C43A9B38E7C5EFFFAB81110000w28ksrv.EV.Local

IPM.Note.EnterpriseVault.Settings:

Last modification time 11:00:18, 06/07/2010

;MAILBOX; vctest

;SERVER; EXCH1

ALLOWSCRIPTPUBLICFOLDERS 1

ALLOWSCRIPTSHAREDFOLDERS 1

APPLICATION_PATH c:\program files\enterprise vault\evclient\

ARCHIVEDELITEMSFOLDER 0

ARCHIVEEXPLORERBTNVISIBLE 1

ARCHIVEMANAGEDFOLDERS 0

ARCHIVEONLYWITHATTACH 0

ARCHIVESETTINGSLOCKED 1

...
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Which DLL's?
Rob.Wilcox | 13 Jul 2010 | 0 comments


I found a really useful ex-Sysinternals tool yesterday.  It is called ListDLL’s.  It lists ALLLLLLL the DLL’s loaded by the system, or you can do it for a specific process, which is probably more useful for the Enterprise Vault world.  Take for example the following from listdlls –r outlook.exe :

ListDLLs v2.25 - DLL lister for Win9x/NT
Copyright (C) 1997-2004 Mark Russinovich
Sysinternals - www.sysinternals.com

------------------------------------------------------------------------------
OUTLOOK.EXE pid: 940
Command line: "C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE"

  Base        Size      Version            Path
  0x2f1a0000  0xc5e000  12.00.6514....

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Vault Information - Selected Item
Rob.Wilcox | 13 Jul 2010 | 0 comments

If you have an item selected in your mailbox then the Vault Information dialog can tell you things about it.  For example the following is what you see on a normal mail message, ie something that isn’t archived :

SELECTED ITEM PROPERTIES

IPM.Note:

Subject asd

Last modification time 10:47:50, 09/07/2010

And below is what you see on an item that has been archived :

SELECTED ITEM PROPERTIES

IPM.Note.EnterpriseVault.Shortcut:

Subject asd

Last modification time 12:41:45, 05/07/2010

Archive ID 16F8F77E1B1406C43A9B38E7C5EFFFAB81110000w28ksrv.EV.Local

Archived Date 12:41:47, 05/07/2010

Calculated Date 12:39:34, 05/07/2010

Create Shortcut true

Original Message Class IPM.Note

Original Outlook Display Value -1

Original Size 2461

Original folder source key...

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Vault Information – Vault Cache Details
Rob.Wilcox | 12 Jul 2010 | 0 comments

Underneath the information relating to the Enterprise Vault forms in the Vault Information dialog is information relating to Vault Cache.  In this section you can see much of the policy information that the client has inherited.  Here is an example from my corporate account :

 

VAULT CACHE DETAILS

Status Enabled

Start processing after 3 minutes

VAULT CACHE ARCHIVE FOLDERS SYNCHRONIZATION

Synchronization last completed 09 July 2010 at 10:06:34

Synchronization next scheduled 09 July 2010 at 15:17:54

Rob Wilcox

Subscribed Yes

Accessible Yes

Status Last synchronization completed

Archive ID 1808AE8F4BB654D4B89DC54787C183C051110000GPKENTVLT1.enterprise.veritas.com

Type Primary

Last synchronized Monday, January 01, 1601 at 00:03:46

File status Ok

Items to archive 119

Items failed to archive 0

 

...

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Vault Information – Forms
Rob.Wilcox | 12 Jul 2010 | 0 comments

The next section in the Vault Information dialog is all about the forms.  Largely speaking we don’t have too many problems with forms any longer, since most people opt to use the policy setting “Deploy Forms Locally” (added as a V7 SP 1 hotfix, and all later versions).  It isn’t unusual then to see something like this :

 

ORG LIBRARY FORMS   
IPM.Note.EnterpriseVault.Shortcut.DeleteMe   
Version    7.0.1-002
Description    Displays information about the item that is waiting to be deleted by Enterprise Vault.

IPM.Note.EnterpriseVault.Shortcut.RestoreMe   
Version    7.0.1-002
Description    Displays information about the Enterprise Vault restore pending item.

IPM.Note.EnterpriseVault.Shortcut   
Version    7.0.1-002
...

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New Technotes for Enterprise Vault, July 9 2010
Rob.Wilcox | 12 Jul 2010 | 0 comments
 Articles Published this Week
 
Legend:

* Bold Font		 = HotFix/Utility TechNote
     

 
 
Enterprise Vault for Microsoft Exchange
Document # Description
352221 How to Disable the User Mailbox using Disable Mailbox Wizard .
347572 Enterprise Vault...
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Vault Information - Connection Information
Rob.Wilcox | 09 Jul 2010 | 0 comments

The next item in the Vault Information dialog is the connection information.  The idea of this section is that it should show you some basic connectivity information, and type of connection that the Enterprise Vault Outlook Add-in is using.

Here are two examples :

Again you can tie this information back to the client log file.

It is often useful to know which method the client is using to connect, either DCOM or HTTP as that will affect things like how and where items can be archived, and whether or not Enterprise Vault folder properties are available.

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Vault Information - User Information
Rob.Wilcox | 09 Jul 2010 | 0 comments

Another one of the things in the Vault Information dialog is the User Information which is available.

Unfortunately it’s not available to all connection types as you can see below :

In that screenshot we see that my user mailbox information isn’t available, because I’m not in an online mode.

My Outlook Connection State is “Cached Connected Drizzle (9)” – that means I’m in cached mode (have a local OST file) that I’m connected currently, and drizzle means that I get headers followed by the full message body.

Last piece of information is the RPC over HTTP flags, currently not set in my connection profile.

Below you can see the difference when I switch to an Online Outlook profile.

It’s unfortunate that the user mailbox is always...

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Vault Information - Operating System Information
Rob.Wilcox | 08 Jul 2010 | 0 comments

One of the useful things that the Vault Information dialog gives you is information on the Operating System that the Enterprise Vault Outlook Add-in is running on.  You can see it in the following dialog :

You also see key things like :-

Operating System + Service Pack information

Version of Outlook

Exact version of Internet Explorer

Exact version of Enterprise Vault Outlook Add-in installed (in my case above, I’m using 8 SP 3)

Whether outlvbs.dll is available (this is needed for the EV forms to function)

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