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R Meeker | 17 Jun 2011 | 0 comments

Don't ask the details, just heade the advice.

After simply adding a new server to the EV site.

An act performed, most days with ease and little fright.

Errors started to the left, services failing to the right.

It would have been simple to roll back

oh no! comes the cry, no backup to be seen.

The only thing to follow is hacking through db's and sleepless nights

just remember the importance of you backups or nightmares will be your plight.

Rob.Wilcox | 16 Jun 2011 | 0 comments

 

Proxy Autoconfiguration Files, aka PAC files, are files which browsers can use to determine which proxy server to direct the HTTP requests towards.  So for example you may have a small AutoConfig.PAC file which looks at your current IP address, and if it’s in the European range, use server E to send your HTTP traffic towards, and if it’s in the America’s IP range, use server A to send your HTTP traffic towards.

Essentially it allows administrators to stop web traffic spanning the globe.

Here is an example of a short one :

function FindProxyForURL(url, host)
{   if     (shExpMatch(url, "https://www.randomcorp.co.uk/*";) ||
            shExpMatch(url, "http://www.randomcorp.co....

Rob.Wilcox | 13 Jun 2011 | 1 comment

After many weeks of work, there is a post 9.0.2 Client Hotfix which should address the issues we've seen with Instant Search (In Outlook 2007 and Outlook 2010 not returning any results).  If you remember many people were seeing that it was working, then it would stop, and then sometimes (days later) it would work again... then stop.

 

http://www.symantec.com/business/support/index?pag...

 

I've been using the fix for about a week now, on Outlook 2007 and Outlook 2010 (different computers of course) and I've got it in a repro environment which was previously broken, and it's all working nicely.

 

Once installed you need to rebuild the WDS Index on the workstation affected, and once that's rebuilt (which in my case took about 5...

Rob.Wilcox | 13 Jun 2011 | 0 comments

 

A colleague asked me to post some more information about VCView, so here goes ! 

The first thing this is that you access this as the user you’re working with/on.  It’s used primarily to see Vault Cache builds, downloads in progress and completed downloads for a user in Vault Cache “distress”.  However, you *can* run the web page as the Vault Service Account, for example on the Enterprise Vault Server.  If you do that you’ll see activity from ALL users.

Here is a screenshot showing the first DB file for my production account being built :

When the build is completed it will go to :

 

The interesting part of this is in the parameters section at the right hand side.  Here you can see :

* The number of items

...
Rob.Wilcox | 10 Jun 2011 | 0 comments

 

I haven’t done much with Enterprise Vault and processing of Exchange journal mailboxes in a while.  I still like to gather information on it though.  A question arose the other day about the registry key NoOfMsgsPerJournalPass, in the following article :

http://www.symantec.com/business/support/index?page=content&id=HOWTO27677

The key is no longer valid in Enterprise Vault 9 and onwards, instead you set the value on the task itself :

 

As the online help says, you probably won’t get a lot of mileage from changing this from the default of 1000.  Historically people have changed this (with the registry key) temporarily if they have had a journal backlog.

Rob.Wilcox | 10 Jun 2011 | 0 comments

 

A question which was asked by a colleague the other day, following my post on VCView was:

How do I monitor uploads of items from Vault Cache?

So if you remember, VCView monitors the .DB files which the Enterprise Vault Server is creating, along with the users progress in downloading them.   It doesn’t monitor the creation of the MDC, nor does it monitor the uploads of items from Vault Cache to the users archive.  Items are uploaded using uploaditem.aspx, a user would drag and drop something from their mailbox to a folder in Virtual Vault.  At the next Vault Cache synchronisation each of those items results in an uploaditem.aspx request.

There are two things to this that are worth noting :

a/ Ensure IIS is properly configured

By this I mean that you need to make sure that IIS is configured to log out to it’s log file the following :

  • Bytes Sent (sc-bytes)
  • Bytes Received (cs-bytes)...
Rob.Wilcox | 10 Jun 2011 | 0 comments

 

Love them or hate them many organisations have PSTs in use in their Outlook community.. ie everyone in the entire organisation!  I spotted this useful little tool the other day called, oddly, PFBackup

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&displaylang=en

It’s odd… It’s been around “forever” and I never knew it existed.  Every day is a school day!

I decided to give it a whirl and see what it does, here is how I got on.

Following the installation, you see an extra entry on the File menu :

As I am a curious type I had a look in the Outlook options, and you can see it’s a COM Add-in :

...

Rob.Wilcox | 10 Jun 2011 | 0 comments

 

Introduction

The Enterprise Vault Common Task Launch Pad (CTLP) is a collection of tools available in the Vault Admin Console which allow EV Administrators to quickly access key areas of administration and monitoring.

How to see the CTLP

You can access the CTLP by opening the VAC and clicking on an Enterprise Vault site as shown below:

This front screen shows you one key thing, which comes in to play later.  It shows you who you are logged in as, in the top right hand corner.

If you click on the small arrow next to each title area, in the CTLP, you will see common tasks, for example :

Operations Available

You can see straight away that some often obscure features are exposed for you to use almost immediately....

Rob.Wilcox | 09 Jun 2011 | 0 comments

 

I happened to find this interesting technote the other day :

http://www.symantec.com/business/support/index?page=content&id=TECH159680

As it was Enterprise Vault Outlook Add-in related, I took at look at the steps that can cause this sort of issue and what the Enterprise Vault Outlook Add-in installer tries to do when upgrading “across” client-types.

The issue comes about when you are changing from the DCOM, aka full, client installation to the HTTP, aka lite, client installation.  A DCOM client has a few extra DLL’s installed by the installer.   When you upgrade to the HTTP client, the installer should remove those DLL’s, and deregister them.

Why might you be doing that?  Well you might be going from Outlook 2007 with the DCOM client to Outlook 2010 which needs the HTTP client.

The issue in the...

Rob.Wilcox | 09 Jun 2011 | 0 comments

 

If you want to know which other archives you have accessible to you for Vault Cache synchronisation – policy dependent etc, you can run :

http://evservername/enterprisevault/listarchives.aspx

 

The output should be something like this :

And if you have access to more than one archive it will look something like this :