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Archiving and eDiscovery Community Blog

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Rob.Wilcox | 21 Jun 2010 | 0 comments

One of the things that I almost always forget is what version numbers relate to which versions of Exchange server.

In Exchange 2003 we have :-

6944.4 Exchange 2003 RTM

7226.6 Exchange 2003 SP 1

7638.2 Exchange 2003 SP 2

It is also worth noting that Exchange 2003 base release is supported for Enterprise Vault *archiving*, but Outlook Web Access isn’t supported until Exchange 2003 SP 1 is applied.

Rob.Wilcox | 16 Jun 2010 | 0 comments


I’ve seen several articles on the internet which list Exchange 2000 version information, others that list Exchange 2003 version information, but I’ve been searching for a while for a listing of ALL the versions.

Here some of the individual versions :

Exchange 2000

http://www.petri.co.il/what%27s_my_e2k_sp_version.htm

4417.5 = Exchange 2000 RTM

4629.1 = SBS 2000 Exchange 2000

4712.7 = Exchange 2000 SP1

5762.4 = Exchange 2000 SP2

6249.4 = Exchange 2000 SP3

6396.1 = Exchange 2000 Post-SP3 Super Roll-up

63xx/64xx = Exchange 2000 Post-SP3 Hotfixes

Exchange 2003

...

Rob.Wilcox | 16 Jun 2010 | 0 comments


You can use Log Parser for a huge variety of things, including looking at Enterprise Vault data.

Grab a copy from :

http://www.microsoft.com/downloads/details.aspx?FamilyID=890cd06b-abf8-4c25-91b2-f8d975cf8c07&displaylang=en

After installing that you can write some fairly powerful queries rapidly.  Here are a couple of examples :-

LogParser.exe -i:EVT -o:CSV "select DISTINCT ComputerName,EventLog,EventID,EventTypeName,EventCategoryName,SourceName,Strings,Message into C:\testev1.csv FROM '\\evault1\Symantec Enterprise Vault' WHERE (EventTypeName = 'Error event' AND EventID NOT IN(13360;6796)

And

LogParser.exe -i:EVT -o:CSV "select DISTINCT...

Rob.Wilcox | 16 Jun 2010 | 0 comments

You can change the sort order which is used when results are returned to the Outlook Integrated Search of Enterprise Vault.  Normally you get something back like this :

You see the dates are in a bit of a random order there.  Most people are used to trying to think of findings things “around” a particular date, so you can change it so that the default sort order is date.

Create or edit webapp.ini on your Enterprise Vault server, in the Enterprise Vault program folder (not a unicode file) and add a line :

DefaultRankResults=-date

The results then look like this :

 


Much better for most users!

There is a comprehensive list of what you can put for the sort order in the Administrators Guide.  Search in there for webapp.ini, and you’ll see...

Rob.Wilcox | 15 Jun 2010 | 0 comments

There are many uses for Process Monitor, the former Sysinternals tool, now developed at Microsoft.  One such use is to see which process or executable loaded a particular DLL – and what version it is.

First of all you can get Process Monitor from this link :

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

You can run the binary on either an x86 or x64 system.  When you run it on an x64 system, an x64 .exe is actually spawned from inside the x86 version – which is quite neat.

The main interface looks like this :

You’ll see all sorts of useful information such as who the binaries belongs to, process ID’s, memory usage (private byes), CPU usage and so on.

You...

Rob.Wilcox | 15 Jun 2010 | 1 comment

Prior to Enterprise Vault 8 SP 4, if you tried to install the Vault Administration Console on a Windows 7 client machine, the installation goes through checking the pre-reqs, but installation stops with the following shown in Deployment Scanner :

With Enterprise Vault 8 SP 4, you can now install the VAC, and it works quite nicely. 

Note: It has actually worked since 8 SP 3, but “officially” the Windows 7 support was released with EV 8 SP 4.

Rob.Wilcox | 15 Jun 2010 | 1 comment

In the Event Viewer on my normal Enterprise Vault repro server, I was rather startled to get a pop-up when I clicked on the Help and Support hyperlinks :

So it says to start the Help and Support service.  Fine…. I thought.  I looked in the Services MMC but I can’t see Help and Support :

After a bit of searching on the Internet I found this article. I did the fix which is mentioned in there :-
start /w helpsvc /svchost netsvc /regserver /install

After that the Services MMC looks like this :

If I start the Help and Support service, the links now work. So it seems that it’s not just related to Small Business Server, it’s all Windows 2003 SP 2 installs, perhaps.<...

Maverik | 13 Jun 2010 | 0 comments

Problem building, or a suspected incomplete build of, Offline Vault

Capture a client trace.

1. Open Outlook on the client.
2. Hold the Ctrl+Shift keys and click on any of the EV icons on either:
- The toolbar
- The menu
This will launch the EV Diagnostics window.
3. Click the 4 - Maximum tracing radio button.
4. Click OK.
5. Click OK.
6. Close Outlook.
7. Reopen Outlook.
8. Repeat the operation that is generating the error.
9. Hold the Ctrl+Shift keys and click on any of the EV icons on the toolbar to bring up the EV Diagnostics window.
10. Click the Open Log button.
11. Save a copy of the ev_client_log file and send it to the Technical Support representative.
12. Close the ev_client_log.
13. Reset Level of logging required: to 1 - Errors only.
14. Click OK.
15. Click OK.
16. Close Outlook.

Enabling Client Tracing via the...

Maverik | 13 Jun 2010 | 0 comments

Summary of How Quota Based Archiving Works

Quota based archiving will keep a users mailbox below the limit set on the Mailbox through Microsoft Exchange. For example if you have “Issue Warning at 200MB” and the Enterprise Vault policy applying to that particular user is to keep 20% Storage Limit Free then Enterprise Vault is tasked with keeping the mailbox at or below 160MB.

Enterprise Vault has a wealth of different setting that can be configured and the setting to keep 20% Storage Limit Free is only one of those. In brief the following is configurable.

- Archive Unread Items - Yes/No
- Archive Deleted Items – Yes/No
- Message Class of Items to Archive – Configurable.
- Shortcut Expiry
- Start with Items Larger Than – Configurable
- Never Archive Items Younger Than – Configurable.

Events

You may see the following Event at times for...

Maverik | 13 Jun 2010 | 0 comments

Sometimes it can be useful to know what Exchange Server is associated with what user according to Enterprise Vault and the information in the Enterprise Vault Directory Database. So for example is UserA referencing the new Exchange Server that he/she has been moved to?

This can simply be done by running the following view in the Directory Database (At least in Enterprise Vault 8).

DBO.UserOrganizationView

You can run more advanced queries against this view if you require of course and you can identify the Exchange server from the "ExchangeServerIdentity" column and then cross referencing this with the ExchangeServerEntry table. 

Alternately you could run the following query against the Enterprise Vault Directory Database.

Select * from ExchangeServerEntry where ExchangeServerIdentity = 'number found in view'