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Archiving and eDiscovery Community Blog
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| 04 May 2011 | 0 comments

Litigation Readiness and your IT Infrastructure: Spring Cleaning 


What is litigation readiness and why is it important? It is the measure of how prepared a company is to respond when  litigation arises.  It is important because failure to prepare can, in the best case, lead to inefficiencies and higher costs in responding to discovery to the worst case of facing legal sanctions (fines and penalties) for failure to produce relevant evidence.


 How is it measured?  Most companies are unsure of how to formalize readiness, and even the most prepared companies are tested since litigation always presents  surprises.  Because companies face  different regulatory requirements and business needs, this answer is not the same in each case. 


Rob.Wilcox | 04 May 2011 | 0 comments

It has to be said we don’t get MANY Sharepoint Archiving escalations in to Engineering, well, we didn’t before the beginning of this year.  We now seem to get a reasonable number, and some issues are really interesting.

One that I worked on a little while ago eventually led to a 9.0.2 hotfix, see below for the reference.  The issue is that over a period of time, in some installations of EV/Sharepoint, retrieval of archived items would just stop.  It can be brought on by end-users, or by Sharepoint indexing (if the indexing touches archived items).

It boiled down to handled of objects, and the freeing up of them at the end of their usage (or rather not freeing them up in this case).

So if you have Sharepoint 64 bit, and are archiving Sharepoint with Enterprise Vault you will get this issue, and previous versions to 9.0.2 are also affected.  The fix is straight forward, but it’s a binary change, and the hotfix is only...

pfavro | 03 May 2011 | 0 comments

Is your organization struggling to manage stockpiles of data?  Have you run out of storage space for your back-up tapes?  These are telltale signs that your organization needs to overhaul its approach to information governance.

The anchor for successful information governance is Symantec Enterprise Vault 10.  The latest version of Enterprise Vault will help organizations reduce data stockpiles, decrease operation expenses and minimize litigation risks.

Enterprise Vault 10 can help your organization do so though its Data Classification Services technology.  At its heart, Data Classification Services empowers organizations to establish more effective information governance procedures.  Companies are able to better analyze and retain information that is significant or that must be kept – and nothing else.

Available initially for Microsoft Exchange Server, Data Classification Services intelligently analyzes content as email is...

TonySterling | 28 Apr 2011 | 1 comment

Looks like someone has come up with an application that folks have been asking for.

I don't know all the details but info and contact information can be found here:

ARCviewer lets you view your archives on the go!

Features of ARCviewer

  • Search and access messages already archived
  • Retrieve messages and restore them in your mobile inbox
  • Access the attachments and forward to other users
  • Free up space in your inbox by archiving unneeded items (BlackBerry only)

Supported platforms:

Supports iPhone, iPad, and iPod touch on iOS 4.x

Supports BlackBerry OS 4.5–6.0 with BES 4.1.6+ and 5.0.1+

Rob.Wilcox | 28 Apr 2011 | 0 comments

If you’re getting an archiving error with Enterprise Vault for Exchange, and the error is that PI_BuildSaveset failed, with the error code 0x80004005, it might be down to which global catalogue server/servers Enterprise Vault is talking to. 

There is more information available in the following article which describes the event log messages you may receive, and if you have a DTRACE to hand, take a look for entries like this :

645         09:28:29.411       [3508]  (ArchiveTask)    <5004> EV:M     CArchivingAgent::PI_BuildSaveset - exiting function
646         09:28:29.411       [3508]  (ArchiveTask)    <5004> EV:H      CArchivingAgent::PI_BuildSaveset - HRXEX fn trace : Unexpected fn exit path,...

Rob.Wilcox | 28 Apr 2011 | 1 comment

A few people have asked if it’s possible to create log files of what is happening in regards to Enterprise Vault versus Sharepoint.  You can enable logging for this, in a similar way to the Enterprise Vault OWA logging :

Open the web.config file for the SharePoint Web application (usually C:\Inetpub\wwwroot\wss\VirtualDirectories\<port number>\web.config)

Locate and change the following entries as desired:


    <add key="EnterpriseVault_LogEnabled" value="true" />

    <add key="EnterpriseVault_LogFolder" value="C:\Program Files\Enterprise Vault\SharePoint Logs\" />

    <add key="EnterpriseVault_UsersToLog" value="" />


Logging can be restricted to a specific user by entering domain\username in the EnterpriseVault_UsersToLog field....

Rob.Wilcox | 28 Apr 2011 | 0 comments

Many people know all about how to setup a DTRACE for a server based issue, but I often get asked how to set up logging for the Enterprise Vault OWA Add-in, or for the Enterprise Vault Outlook Add-in.  Here is how :-


Outlook Add-in

You can create a mail with the Outlook Add-in log file too see this article for more information :...

Rob.Wilcox | 27 Apr 2011 | 0 comments

A question that arose the other day is :

Where does Outlook store it’s list of PST files that are attached to Outlook?

Well the answer, of course, is in the registry.  The “problem” is that it’s not easy to find.  If you scroll through the entries under :

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<name of profile>

you will see some of the entries have a 001f3001 entry.  Double click on that and one or more of the ones you find will show that it’s a PST File entry.  In that same key you’ll see 001f6700 which is the Unicode name of the PST, ie the path).  

Rob.Wilcox | 27 Apr 2011 | 0 comments

A question came up on the forums a little while back about the above registry key which can be added to the Enterprise Vault Server.

Essentially the key can be used if you want to the Exchange Archiving Task to rebuild every single shortcut it encounters.  This obviously has a performance impact, and should not be used without consulting with Support, and tested thoroughly in your own lab environment.

It is useful to use it in the early stages of rollout, perhaps, when the contents of a shortcut (or the required contents of a shortcut) needs to change because the business needs have changed.

The key is described in the references below.

References :


Kimberley | 25 Apr 2011 | 0 comments

Here are some recent customer and partner stories for you to find out how Symantec's backup and archiving products help our cutomers (and Symantec, too) protect their data....

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A proactive and adaptable security and compliance strategy provides BNY Mellon with the ability to evolve to address today’s new threat landscape while addressing new opportunities as a result of social media, consumerization of IT, and other emerging technologies. Various Symantec technologies and services are playing a role in the larger solution BNY Mellon has rolled out. Read more.


Startup companies need access to flexible and scalable resources without the burden of a costly upfront investment. The same goes for new IT companies. As a newcomer in the strategic business consultancy arena, BlueScale needed the expertise of...