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KarlW | 10 Mar 2011 | 0 comments

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As noted by the post https://www-secure.symantec.com/connect/forums/fyi-new-outlook-2007-hotfix-released-performance in the forums an update from Microsoft has been released for this issue.

The hot fix can be obtained from the following link:

http://support.microsoft.com/kb/2475891

This has been tested by the EV QA team to ensure the crash no longer occurs.  Both Mailbox and Journal archiving have been validated.

The compatibility charts and deployment scanner are being updated for EV 9.0.2 and the TechNote should be updated soon.

UPDATE - TechNote's updated

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Rob.Wilcox | 10 Mar 2011 | 0 comments

 

I just read this morning that Microsoft have released two new roll-ups :

Update Rollup 3 for Exchange 2010 Service Pack 1

Update Rollup 3 for Exchange 2007 Service Pack 3

As normal, our QA / Certification teams won't be officially certifying against these two new releases (some testing and general use will take place).  That doesn't mean that these aren't supported .. if you install it, always go the lab-route first of all, and if you encounter any problems let us know.

Rob.Wilcox | 09 Mar 2011 | 0 comments

 

One of the neat things in Outlook is being able to browse to web sites within Outlook..  and to even have a folder whereby when you click on it, a web page will be displayed.  You can take advantage of this and get Outlook to launch Enterprise Vault’s Archive Explorer or “integrated” Search as follows.

Archive Explorer

Create a new folder anywhere you like in Outlook, called for example AE.

Open the properties of that folder, and click on Home Page.

Paste the full URL to your Enterprise Vault Archive Explorer page.

Tick the box “Show homepage by default for this folder”.

Click Ok.

Now when you click on that folder Archive Explorer will be shown :

 

Search

You can...

Rob.Wilcox | 08 Mar 2011 | 0 comments

 

I spotted the following Outlook registry key lurking on the internet the other day :

To force Unicode or ANSI PSTs, navigate to

HKEY_CURRENT_USER\Software\Microsoft\Office\N.0\Outlook.

Add the NewPSTFormat value with one of the following values:

  • Prefer Unicode PST: 0 (default)
  • Prefer ANSI PST: 1
  • Enforce Unicode PST: 2
  • Enforce ANSI PST: 3
    N = your version of Outlook, 11 = Outlook 2003, 12 = Outlook 2007, 14 = Outlook 2010

It’s a messy one!  If you have the key set to 3, you get NO Vault Cache whatsoever.  No content, no metadata, nothing.  I’ve not tried all the other options, but it’s for sure something to check, if you’re not getting any Vault Cache created.  I also didn’t see any error messages anywhere!

If anyone finds, or knows of any other "killer" Outlook registry keys, I'd be happy to hear about.

Rob.Wilcox | 07 Mar 2011 | 2 comments

One of the questions I get asked about most often comes up because the Enterprise Vault Outlook Add-in has been affected by RPC/HTTP restrictions defined in the Desktop Policy.  If you take a look at the Desktop Policy you will see the following :

 

The “issue” is the setting “RPC over HTTP restrictions” and the fact that the default behaviour, when this is in use, is to disable the whole of the Outlook Add-in entirely.  Not good for an end-user!

The question is ..  How does the Addin “know” that RPC/HTTP is enabled?

The answer is that it doesn’t.  There isn’t an Outlook Object Model or Outlook API (that we know of!) that can tell us HOW Outlook is currently connected.  We can find out whether the connection is online, cached, disconnected, working offline, in drizzle mode and so on, but not...

Rob.Wilcox | 07 Mar 2011 | 1 comment

 

On the properties of an Enterprise Vault server, you can see the location of the “cache” folder.  The cache location is used for a handful of things include :-

* A location for temporarily storing vault cache content files

* Pass-Through recalls

My question though is where do people put this location when Enterprise Vault is installed on a cluster?  My take on it is that it should be installed on a shared volume/drive, but there is nothing (currently) that stops you putting it on a local drive (only the online help warns you that it might be a good thing).

So shared disk on a cluster, or local?

Rob.Wilcox | 04 Mar 2011 | 3 comments

 

One of the things that Enterprise Vault Outlook Addin does on startup is work out version of Outlook you have installed.  This is done by looking in the following registry key:

HKEY_CLASSES_ROOT\Outlook.Application\CurVer

If there are problems accessing that registry key, permissions etc, or the key is just plain wrong, then the Outlook Addin will likely give you an error, and not work.

Rob.Wilcox | 04 Mar 2011 | 1 comment

 

I am currently looking at an issue where the Enterprise Vault converters take a high percentage of CPU.  On my run of the mill reproduction box, which is a single processor VMWare image, EVConverterSandbox runs at 100% CPU, when I observe it in :

* Task Manager

* Performance Monitor

Now here is the interesting thing.  On a dual processor machine, it is different :

In Task Manager I see 50% CPU for EVConverterSandbox

In Perfmon I see 100% CPU for EVConverterSandbox.

Pushing this out further, on a 4x4 server (4 quad core processors), the maximum for any process is just 6.25% CPU.  Something to watch out for, especially when you’re browsing for “high” CPU usage processes…

I’m not sure this is common across all machines, or just my virtual machines – but it’s definitely something to watch out for !

KarlW | 25 Feb 2011 | 1 comment

So I just took a look at mailbox auditing in Exchange Server 2010, that reminded me of another question I was asked internally based on litigation hold and couldn't find it documented anywhere.  For those who aren't sure what this is a quick trip to TechNet (http://technet.microsoft.com/en-us/library/ee861123.aspx) should clear things up.

 

So you've read that and understand the difference between Deletions, Purges and Versions.  So you pop a user on litigation hold using the following command:

 

Set-Mailbox -Identity "Karl Woodrow" -LitigationHoldEnabled $true

 

Litigation hold command

 

The problem is that now EV is running and archiving from the mailbox the Discovery search is littered with Deletes and Versions caused...

KarlW | 25 Feb 2011 | 0 comments

A while back I saw a question asking if Enterprise Vault (EV) could archive audit information for an Exchange 2010 mailbox.  It was a feature I wasn't too familiar with but knowing the Audit folder was located under the Recoverable Items folder I could safely answer no.  However I wanted to know more about the feature and what impact EV would have - and I've finally had time to take a look into it.

 

Mailbox Audit Logging is a feature that can record User actions on a user mailbox.  When enabling auditing you can validate specific actions that should be logged and what logon type.  Actions can be audited for Administrators, Delegates and the owner of the mailbox (by default when auditing is enabled no Owner actions are captured).  Obviously 'Administrators' stood out for me and I wondered what this meant for EV.

 

Let's take a walk through auditing a mailbox enabled for Archiving in EV.

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