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Archiving and eDiscovery Community Blog
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Rob.Wilcox | 13 Mar 2014 | 0 comments
Many people consider looking after their health a number one priority.
We take time to consider what we're putting into our bodies, and if we we start to feel any pain we get it checked out by a doctor to figure out what is truly wrong.  We also make sure our body is properly maintained with the right sorts of food, and of course, some exercise.  We also make sure we take enough time to relax, and sleep.
We don't always consider that the health of our business applications is just as important.
Often times our business applications are left for long periods of time running flat-out with no considersation for the data that is growing untethered inside the storage pools. We allow things to get a little out of control.  
But we shouldn't, this is the wrong thing to do if it were a human, and it's the wrong thing to do for critical business applications...
Rob.Wilcox | 10 Mar 2014 | 0 comments
Something that people all like to do from time to time is to rearrange their archived email. In the past this probably meant you would create a PST file (or three) and start dragging and dropping data in and creating folders, procrastinating a bit about where to put stuff, and perhaps even copying some things to more than one folder or PST file.
How would you do that with Enterprise Vault?
Prior to Enterprise Bault 8 the archived item lived forever where it was originally archived from. In Enterprise Vault 8 though, a new feature was introduced. When I worked at symanteci t was called modifiable metadata.  Essentially it is the shortcut processing of the archiving task. Enterprise Vault will update the location of the item into e archive based on where the shortcut currently is.
But what if you don't have shortcuts?
In that case end users can use virtual vault...
Rob.Wilcox | 25 Feb 2014 | 0 comments

Useful information for all Enterprise Vault administrators out there is that Microsoft have released Office 2013 Service Pack 1:, 32 bit, 64 bit

The updates are a whopping 643 Mb and 774 Mb respectively.

Why is this important to Enterprise Vault Administrators?  Well, it is something that can of course be tested with the Enterprise Vault Outlook Add-in, but 'we' should all wait until Symantec have given the 'nod of approval' before going ahead and installing it in a production environment.  There might be as yet unforeseen issues with the Enterprise Vault Outlook Add-in and the service pack.

Interested to...

Rob.Wilcox | 21 Feb 2014 | 0 comments

A question which is often asked on the Connect Forums is:

"Which is the best Enterprise Vault Outlook Add-in Version?"


That's actually an interesting question. For me the answer lies in the 'big change' that took place in Enterprise Vault 10.0.2.  Taken from the release notes we see:

Single Outlook Add-In installer for all supported languages [Ref 13446, 13729]

In Enterprise Vault 10.0.1 and earlier, there was a separate Outlook Add-In installer for each language that the Outlook Add-In supported.

In Enterprise Vault 10.0.2 and later, there is a single installer for all supported languages. The installer kit (Symantec Enterprise Vault Outlook Add-in.msi) is in the folder Symantec Enterprise Vault\Outlook Add-In on the Enterprise Vault distribution media.

The display language that the Outlook Add-In uses is based on the Microsoft Office and Windows language...

Rob.Wilcox | 19 Feb 2014 | 0 comments

Sometimes as an Enterprise Vault administrator or an Enterprise Vault end-user you might need to check if a folder is excluded from archiving with the Exchange Archiving Task.  It's quite simple to check using the Outlook Add-in. Let's see how:

Outlook Add-in to Use

Since Enterprise Vault 10.0.2 there has been a single Outlook Add-in, rather than separate HTTP and DCOM versions.  So the best Outlook Add-in to use is one that is 10.0.2 or later. This will work only with an Enterprise Vault 9 or Enterprise Vault 10 Server.  If you're on an older version, you will need to make sure you have the DCOM version of the Outlook Add-in installed.


Open Outlook

These steps will work in any version of Outlook, so all you've got to do is open Outlook.


Find the folder

The next step is to locate the folder in the hierarchy and select it.


View the properties

If you right click on...

jwong007 | 18 Feb 2014 | 0 comments

At Symantec, we assist our customers with managing their abundance of electronically stored information (ESI).  But recently, I read an article that should make our current customers and future customers carefully consider their ESI deletion policies.  In the article, “Terminating Sanction for Destroying Files to Avoid Suit Raises Concern for Document Retention Practices” by David Cross and Rachel Talbot, a summary judgment was given against the defendant due to their apparent “good faith” ESI deletion practice.  Let’s just consider that last statement, a defendant lost because of their apparent “good faith” ESI deletion.  Here is what the defendant claimed:


“…he had purchased tens of thousands of dollars in discs from the plaintiffs during his years as a karaoke jockey and...

EC at TW | 14 Feb 2014 | 3 comments

I had trouble archiving 2 large (133 and 149 MB) messages from an Exchange mailbox, no errors in the Event Logs and all other messages archived without issue, dtrace snippet (further log attached) showed errors as below:

CArchivingAgent::MakeItemPendingAndProcessMsg - Com Result [0x80004005]

CArchivingAgent::WriteWorkItemsToQueue - At Default Handler with Error code [0x80004005]

After investigation the cause of the issue was the the MaxReceiveSize and MaxSendSize configured on the Exchange 2010 transport servers. The transport settings are change controlled but setting a higher value at the mailbox level allowed the messages to be archived.

Check the MaxMessageSizeToArchiveMB value in the VAC first.

Rob.Wilcox | 09 Feb 2014 | 0 comments
Do you store your Enterprise Vault data on locally attached disks to your server (DAS)? Do you use a Storage Area Network (SAN)? Do you use Network Attached Storage (SAN)?
Whatever you use, the storage has to be fast, and reliable.
On top of that the storage has to be flexible and cope with the increasing footprint of Enterprise Vault over time. Not just more email being archived, but think of all the different content sources and how they might be added on to Enterprise Vault at some point in the life time. Things like SharePoint, File Server Archive, Domino, Public Folders, and more.
Think also of how long that 'life time' might be. Many people launch in to using Enterprise Vault without a clear strategy when it comes to storage expiry. Of course that's really a mistake, but it is a very common one!  Without any kind of storage expiry not only does the footprint of Enterprise Vault grow...
Rob.Wilcox | 06 Feb 2014 | 1 comment
Yesterday I encountered a rather odd issue at a customers site, whereby the storage service seemed to have gone a little bit, well, how shall we say ... mad?
After a little bit of troubleshooting I happened across this particular article on Symantec's knowledge base:
We were indeed seeing lots of the 6656 and 6654 error-pairs throughout the event log.  In the end the only thing that fixed it for us was a system wide reboot across 4 different EV servers.
Very odd, but so far (touch wood) we've not had the same issue again.
Rob.Wilcox | 03 Feb 2014 | 0 comments

One of hats that I wear at QUADROtech is testing one of our top products, Archive Shuttle.  In order to test it, and really in order to test many aspects of Enterprise Vault I often have the need to have repeatable testing.

Repeatable in terms of:

- Being able to export the same archived data to PST from a mailbox archive

- Being able to ingest the same data over and over to multiple archives in multiple vault stores, across multiple test systems

I've found so far that the easiest way to achieve this is to build up a mailbox how I want it to be in terms of:

- The folder structure (number of folders, and depth)

- The names of folders (simple folder names, long folder names, foreign character folder names)

- The items within each folder (lots of small items, a few very large items)

Once you've got the mailbox set up like that you can then archive it. In fact what I often do when setting up a particular mailbox archive and...