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Rob.Wilcox | 03 Feb 2011 | 0 comments

A frequently asked question is whether Rollup N for Exchange X is supported with Enterprise Vault.  Most commonly the question arises from Outlook Web Access support.  You can substitute N for any number and X for either 2007 or 2010.

Take for example recently, a post asked if Exchange 2010 SP 1 Rollup 2 was supported or not.

The answer to this is that rollups are not specifically tested by the certification or QA teams, it would be a nearly never ending job to try to tackle them all.  That’s not to say that they don’t work – 99.9% of the time there are no problems.  If a problem *is* encountered you can definitely call Support and work with them to investigate the problem, and if a fix is needed then that is also possible.

The only rollup that I know of to date which broke the OWA extensions for Enterprise Vault is Update Rollup 2 for Exchange 2007 SP 2 :...

Rob.Wilcox | 03 Feb 2011 | 0 comments

I've posted before on PSTDisableGrow using the Enterprise Vault 9.0.1 Outlook Addin :

http://www.symantec.com/connect/blogs/pstdisablegrow-and-enterprise-vault-outlook-addin-901

An interesting follow-up on the Symantec Connect forums is well worth a read if you use Group Policy to push out the prevention of PST's.  Take a look at this link :

http://www.symantec.com/connect/forums/ev-901-add-outlook-2010-not-displaying-attachments

StephenConnolly | 01 Feb 2011 | 0 comments

The Outlook Add-In installer is a 'pure' MSI package. As such it will generate only very limited logging information by default. To obtain installation logs from the installer you must adopt one of the following methods.

a) Command line argument. Add the argument "/l*v <pathToLog>" to your msiexec.exe command line. This is appropriate when diagnosing a specific problem.

 msiexec /i MyPackage.msi> /l*v c:\temp\msilog.log 

b) Apply a generic logging policy to the computer. This will make the Windows Installer service generate verbose logs in the %TEMP% folder for all MSI operations, except where there is a local override:

Open the registry with Regedit.exe and create the following path and keys:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
Reg_SZ: Logging
Value: voicewarmupx
 
For more details about Windows Installer logging, consult the Microsoft...
Rob.Wilcox | 28 Jan 2011 | 3 comments

Another issue I worked on recently, and the fix will be released soon is an Outlook crash.  These I always take particularly seriously, even if the way of making the crash happen is obscure.  I’m not saying that this use case is obscure, it’s just not a use case that I use … ever.

So, with Outlook 2010 in cached mode, and the Enterprise Vault 9.0.1 Outlook Addin installed, if you right click a search folder and choose “Open in New Window”, Outlook will crash.

There are slight variations (for example on my Windows 7 x64 machine the crash happens when I close the new window, rather than straight away) but the problem is that Outlook crashes and we “sort of” cause that to happen – which is never a good thing.  The real cause under the covers is a problem with an Outlook function that we call, which doesn’t behave correctly on search folders… but we will still fix this under “our”...

Rob.Wilcox | 28 Jan 2011 | 0 comments

With the new Enterprise Vault 9.0.1 client a handful of customers (so far) have reported seeing the following pop-up on all versions of Outlook, with the new Outlook Add-in.  A fix for this behaviour is in the works, but, we’ve actually not been able to reproduce the issue in house (despite several weeks of testing).  The pop-up appears when manually archiving items.  The idea is that we are checking to make sure you’re trying to archive an item from somewhere that you shouldn’t be able to, for example:

Virtual Vault (though you get a slightly different pop-up)

A PST file

Desktop

Non-Default Exchange mailbox (Outlook 2010 only)

You should only be able to archive stuff in regular folders in your mailbox, or a delegates mailbox.

To see we’ve tried all sorts of things to reproduce this problem is an understatement!  The only I was even semi-successful was the first startup of Outlook following a...

Rob.Wilcox | 24 Jan 2011 | 0 comments

We seem to have coined a new phrase, well okay, it’s new to me at least!  Bit-ness.  For example “What bit-ness is Outlook?”.  What this means is which architecture of Outlook are you running?  32 bit or 64 bit?  I guess saying bit-ness is easier than architecture, and it’s definitely easier to spell !

So why is it important?

Well the Enterprise Vault 9.0.1 Outlook Add-in can work with Outlook 2010 32 bit and Outlook 2010 64 bit.  It’s the first Add-in that works with Outlook in this way.  There is one problem that was uncovered during the development of the add-in and that relates to Windows Search/WDS.

Windows Search/WDS can be used to index Vault Cache data.  However, the bit-ness of Windows and Outlook has to match, otherwise Windows Search/WDS can’t index the .DB files.

So if you have 32 bit Windows, and 32 bit Office, you’re good to go.. that hasn’t changed....

Rob.Wilcox | 24 Jan 2011 | 0 comments

A rather cool utility from EMC is called JCASScript :

https://community.emc.com/docs/DOC-2456

It lets you do stuff from the command line against a Centera.  You need a Java Runtime too :

http://www.java.com/en/download/manual.jsp

The download from EMC requires a free login.  To use it you then do this :

Fire up JCASScript (requires Java runtime) or CASScript.exe

poolOpen ipAddress                                      *can also just use ‘po ipAddress’, also use ‘?’ for help

e.g. po 10.14.97.60...

Rob.Wilcox | 23 Jan 2011 | 0 comments

A colleague earlier in the week asked if there was a way of finding out what roles/features Windows 2008 has installed, without walking through the GUI.

After a bit of searching I came across just such a command line tool. 

It’s quite useful for an Enterprise Vault person to need to know this, as, if the Enterprise Vault Server deployment is going to consist of a number of Windows 2008 servers a text based list is much easier to check to make sure that all of the servers are configured consistently, than a bunch of screenshots.  Also for Support staff, rather than passing around screenshots a text list is much easier.

The tool is called DISM.

Here is a command line I ran with sample output :

Dism /online /get-features /format:table

 

 Deployment Image Servicing and Management tool

Version: 6.1.7600.16385


Image Version: 6.1.7600.16385


Features listing for package : Microsoft-Windows-Foundation-...
Rob.Wilcox | 23 Jan 2011 | 0 comments

After many years of forgetting about this..  I was reminded of it the other day, so I thought I would share with the community.  First of all my systems are in English, this will become relevant at the end of this post, trust me!  I often have my archived items create a nice shortcut in Exchange, containing links to attachments, and some text from the original message body, eg 30-100 characters – depending on which repro system I’m using.  The setting I’m about to describe is best worked through an example.  So consider an email which has the message body like this :

 

You’ll find the file you want in c:\temp

Now, when that gets archived, I see this :

The slash has gone!  Further people with foreign language emails (Russian for example) often have this problem where the preview is just “bad” or “wrong...

Rob.Wilcox | 14 Jan 2011 | 0 comments

As asked for the other day on the Symantec Connect Forums, the introduction of the new Symantec Knowledge management system seems to have left behind some stray links, and made some things a bit more tricky to find.

Docs are one of the more tricky things to find !

I did find a generic documentation landing page, which is useful :

http://www.symantec.com/business/support/index?page=landing&key=50996

And I also found (from there) specific links off to different releases.  Eg for EV 9 :

http://www.symantec.com/business/support/index?page=content&id=TECH140748