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Archiving and eDiscovery Community Blog
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KarlW | 25 Feb 2011 | 0 comments

A while back I saw a question asking if Enterprise Vault (EV) could archive audit information for an Exchange 2010 mailbox.  It was a feature I wasn't too familiar with but knowing the Audit folder was located under the Recoverable Items folder I could safely answer no.  However I wanted to know more about the feature and what impact EV would have - and I've finally had time to take a look into it.

 

Mailbox Audit Logging is a feature that can record User actions on a user mailbox.  When enabling auditing you can validate specific actions that should be logged and what logon type.  Actions can be audited for Administrators, Delegates and the owner of the mailbox (by default when auditing is enabled no Owner actions are captured).  Obviously 'Administrators' stood out for me and I wondered what this meant for EV.

 

Let's take a walk through auditing a mailbox enabled for Archiving in EV.

...

Rob.Wilcox | 22 Feb 2011 | 0 comments

 

I have encountered this in passing on our internal forums a few times… the issue being that “randomly” when users log in to Outlook they are missing all buttons, as though they aren’t enabled, and never have been.

One possible cause of this is that during the archiving process we synchronise the mailboxes, one of the things that that entails is that the current hidden message in the mailbox, containing desktop/archiving settings is deleted, and a new one created.  The issue is that if the user has peeked over their Exchange mailbox send/receive limit, we can do the delete, but we can’t add the new settings..  Effectively disabling them.

The client trace usually looks something like this :

22/02/2011 20:20:24.700[1520]: Log file created (level 1).

22/02/2011 20:20:24.700[1520]: RPC over HTTP is not enabled (flags = 0)

22/02/2011 20:20:24.717[1520]: LoadSettingsFromHiddenMessage com_error:...

Rob.Wilcox | 22 Feb 2011 | 0 comments

 

Enterprise Vault’s Outlook Addin has the ability to bring up a dialog box called “Vault Information” which can provide valuable troubleshooting information.  To bring up the dialog you do the following :

Outlook 2003 / Outlook 2007

Press control and shift, and click on an EV button on the toolbar.  That brings up this screen:

Clicking on Vault Information then shows you the information:

 

 

Outlook 2010

For Outlook 2010 it’s a little different.

Click on File –> Enterprise Vault

Click on Additional support information

Rob.Wilcox | 21 Feb 2011 | 4 comments

A few weeks ago I was wondering about something to do with Enterprise Vault.  Specifically what happens when a user does this :-

 

I mean, they tick the box, suspending themselves from archiving.

I’ve checked around, and I don’t think there is a way of telling this from the server, because ticking that box adds a filter message to Outlook.

So in theory, lots of users could tick this box, and they’d not get any archiving performed by the Enterprise Vault server.   I guess they’d know, if they were configured with an Exchange mailbox quota..  but if there is no quota in place, then in theory they could go a long time with no archiving happening.

I wonder whether anyone has come across this being ticked when they were troubleshooting why a mailbox wasn’t getting archived?

Rob.Wilcox | 16 Feb 2011 | 1 comment

 

A few people have commented on this in the forums…  and the fact that for some users when they open Outlook in the morning “alot” of data is redownloaded, it appears, by Outlook.

This issue has been investigated, and the following technote is a placeholder for it :

http://www.symantec.com/business/support/index?page=content&id=TECH152423

It also spawned several forum posts :

https://www-secure.symantec.com/connect/forums/shortcut-processing-error-90-sp1

https://www-secure.symantec.com/connect/forums/a6-queue-not-going-down-0

The fix for this has been released, and is available here :

...

Rob.Wilcox | 15 Feb 2011 | 0 comments

 

A question appeared on the internal forums the other day which intrigued me a little bit..  Essentially someone was asking (on behalf of a customer) if there was a server side way of making auto-preview or the preview-pane to appear for all users in Archive Explorer.

The short answer to that is no. 

The information is not stored on the server, at least as far as I can tell.

It is stored in a cookie though.  Mine is shown below :

C:\Users\robert_wilcox\AppData\Local\Microsoft\Windows\Temporary Internet Files

 

EVAE_DisplayOptions
Mbx=0%2C1%2C0%2C-date
gpkvltsrv01.enterprise.veritas.com/EnterpriseVault/V10.0.0.1186/en/html/
1088
617961984
30206946
2889138080
30133520
*

Rob.Wilcox | 11 Feb 2011 | 0 comments

 

There is a new hotfix in town, it contains the following fixes :

 

When setting Outlook client to 'Work Offline', archived and non-archived email are unable to be deleted using keystrokes (2201036)

 

Installer issue causes virtual vault to disappear when performing an interactive client install (2239206)

 

After installing Outlook 2010 extensions users get an error about running out of sessions while browsing Public Folders and their access stops. (2195812)

 

Outlook 2010 crashes when opening search folders in new window (2226478)

 

VV deselected after upgrade to 9.0.1 client (2222788)

 

Manual archive in Outlook fails with pop-up error "You cannot archive items from this location". (2245419)

 

The build number for this fix is :...

Rob.Wilcox | 11 Feb 2011 | 0 comments

 

There is a new hotfix in town, it contains the following fixes :

 

When setting Outlook client to 'Work Offline', archived and non-archived email are unable to be deleted using keystrokes (2201036)

 

Installer issue causes virtual vault to disappear when performing an interactive client install (2239206)

 

After installing Outlook 2010 extensions users get an error about running out of sessions while browsing Public Folders and their access stops. (2195812)

 

Outlook 2010 crashes when opening search folders in new window (2226478)

 

VV deselected after upgrade to 9.0.1 client (2222788)

 

Manual archive in Outlook fails with pop-up error "You cannot archive items from this location". (2245419)

 

The build number for this fix is :...

Rob.Wilcox | 11 Feb 2011 | 0 comments

 

A question was posted internally asking about how to exclude particular messages classes being synched to Vault Cache/Offline Vault.  Up came the thought of using OVMessageClassExclude, it certainly SOUNDS like it should fit the bill.  Unfortunately that’s not the case:

From a glance back through internal change logs it looks like this setting was added a long time ago (I can find references to it in EV 2007 SP 5, for example).  However what it does is stop the pre-emptive cached (trawling of the OST file) of particular message classes.

To test it, I had a bunch of archived items, and then a handful of new messages that I just sent

After the initial download if you then open the .DB file (close Outlook, copy the .DB file, and rename it to PST, open Outlook and add in the PST file) you see the following :

...

Rob.Wilcox | 11 Feb 2011 | 0 comments

Check out my just published article :

EV Outlook Add-in on Windows 2008 R2 x64 Terminal Server

https://www-secure.symantec.com/connect/articles/e...

 

It's sort of a follow up to :

 

EV Outlook Add-in on Windows 2008 x64 Terminal Server

https://www-secure.symantec.com/connect/articles/e...

 

Enjoy!  Remember that this isn't officially supported, but I know, we know, everyone know's LOTS of people are doing this (and Citrix too)