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Rob.Wilcox | 12 Jan 2011 | 0 comments

I’ve just finished working on an issue with the folks in Support, relating to PSTDisableGrow.  A customer had the key set per :

http://support.microsoft.com/kb/954268

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST

  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type PstDisableGrow, and then press ENTER.
  5. Right-click PstDisableGrow, and then click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor.

When they upgraded the...

bmarkey | 11 Jan 2011 | 0 comments

If you're looking for a way to reduce the burden of document library growth and enable compliance within your SharePoint environment, view this new SharePoint Archiving demo.  We'll show you how to:

 

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Rob.Wilcox | 06 Jan 2011 | 8 comments

I’m curious as to whether people are moving Enterprise Vault environments to (say) Windows 2008 R2 x64.  I know if I worked in the real world I would be moving environments that way.  Even though Enterprise Vault is a 32 bit product, it will still gain some advantages with running on Windows 2008 R2 x64.

My next question is how are people doing this migration?

How many people used the article provided by Symantec?
http://www.symantec.com/business/support/index?page=content&id=TECH141481

Please answer the POLL provided on the right hand side of this page.

Rob.Wilcox | 04 Jan 2011 | 2 comments

Following on from the previous blog entry, what is it that 2011 will bring us from an Enterprise Vault point of view?

Well, a few things are known about already :

  • Enterprise Vault 10 will make an appearance with 64 bit Indexing.

That’s a definite… but what else is coming?  I would think they’ll be 1 or 2 EV 9.0 Service Packs to include fixes to issues discovered as more people roll out Enterprise Vault 9 against Exchange 2010 SP 1 (and later) and Outlook 2010 (and later).  Will the Enterprise Vault Outlook Addin bring full client functionality to the HTTP (lite) client offering, allowing folder properties, and manual archiving and restoring “full” functionality ?  Will we get a new MAC client to support newer version of Office on the MAC? 

What else though?  What else would you LIKE to see?  It’s a bit of a leading question I know.. and I know that there is...

Rob.Wilcox | 04 Jan 2011 | 0 comments

So, what did you get from the Enterprise Vault product group during 2010 ?  Well there was a lot of activity, such as :

Enterprise Vault 8 SP 4

Seems like a lifetime ago, but, it was only April 2010 that we saw Enterprise Vault 8 SP 4 released.

http://www.symantec.com/business/support/index?page=content&id=TECH136201

http://www.symantec.com/business/support/index?page=content&id=TECH128838

 

Enterprise Vault 9

This was released in late summer, and gave support for archiving from an Exchange 2010 SP 1 server as well as Outlook Web Access integration.  It also included Discovery Collector and FSA scalability improvements.

...

Rob.Wilcox | 23 Dec 2010 | 0 comments

Soon to be written in to a technote "near you", is an issue that has cropped up since the release of Enterprise Vault 9.0.1.  The issue is that if you upgrade the Outlook Add-in to the 9.0.1 version, Virtual Vault will no longer be available in Outlook unless you go back in and tick the box to re-enable it.

It's annoying issue, and I'm sure it's one which will generate support calls in many organisations.  Maybe it's worth a pre-emptive educational email to users, providing them with screenshots and steps to correct the problem?

KarlW | 17 Dec 2010 | 8 comments

** Update 2 ** Removing download details of the original fix.  The latest CU has been released - the one you want is http://support.microsoft.com/kb/2475891

Hi All

You may be aware of issues with Outlook 2007 on the EV requiring configuration changes to reduce the number of Exchange connections being made by the server (see http://www.symantec.com/business/support/index?page=content&id=TECH129173).

UPDATE

Just to note Microsoft have now published the documentation for the KB.

http://support.microsoft.com/kb/2458611

You will note in the article that Microsoft say the limit has been increased to 100 profiles:

You cannot programmatically...

Rob.Wilcox | 14 Dec 2010 | 0 comments

 

One of the issues which is reported reasonably regularly, is that people get the following pop-up when they try to delete a group in Outlook :

This appears when the shortcut deletion behaviour is set to “both”, or “ask user”.  It also (unfortunately) appears for users who have the Enterprise Vault Outlook Add-in installed, but who are not enabled for archiving.

The reason is that Outlook doesn’t give us the ability to find out what the members are of the group which is selected!  Odd, I know, but that’s the way that it is..  we can’t find out the members of the group, so, we can’t find out if you have shortcuts or not in that group.  Our only option is to block the operation (which is amazingly annoying I know!).  I admit we could do better for the non-archiving enabled users, and that is a bug which has...

Rob.Wilcox | 13 Dec 2010 | 2 comments

A question that is sometimes asked is whether people can use Virtual Vault with, or within, Outlook Web Access.

The short answer to this is no – that’s just not possible today.

Of course if it’s something that you as a company/enterprise want to see sooner-rather-than-later then you should contact your nice, friendly account manager and pester him/her!

Rob.Wilcox | 13 Dec 2010 | 0 comments

One of the questions that is asked commonly in-house is what does it mean when we “see” Enterprise Vault “Going 64 bit”?  Well to start with a recap on processor / memory address architecture will remind us that in a 32 bit OS, each process gets 4 Gb of virtual address space.  Of that 2 Gb is for the user mode portion, and 2 Gb is for the kernel (ie Operating System).  This can be adjusted in general with the /3Gb switch – though it’s not recommended on an Enterprise Vault server.  With that switch it means that the process, or user mode portion is 3 Gb, and the kernel mode portion is 1 Gb.  So that’s each process that gets this virtual space, regardless of physical memory.  Another thing to consider is that 32 bit Operating Systems can’t “see” (or put another way they can’t “address”) more than 4 Gb of physical RAM.  So if you 6 Gb of RAM in your nice Windows 7 x86...