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Archiving and eDiscovery Community Blog
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Rob.Wilcox | 24 Jan 2014 | 0 comments

For a long time moving SQL servers underneath Enterprise Vault took a bit of time and a bit of planning.  Actually plenty of time and plenty of planning!

I spotted something rather interesting on the Enterprise Vault RSS Feed the other day:

EV SQL Move Tool

http://www.symantec.com/business/support//index?page=content&id=TECH214373

I haven't personally tested it (yet) but well, yeah.. wickedly good, right?

Rob.Wilcox | 22 Jan 2014 | 1 comment
Setting up the content of Exchange shortcuts that Enterprise Vault should create is something that should be given due time and consideration.  There are many factors to consider, so let's describe some of them here.
 
How will users access items
 
Possibly the first thing to think about is how users will access the archived items. Will they just be using Outlook on Windows? Will they be using mobile devices, or search pages, Outlook Web App and so on? If people are likely to be using mobile devices then having a very small amount of content in a shortcut is going to hinder those users, especially when you take in to account the next point ...
 
What age will items be archived
 
If you're running just an age based policy and archiving 'old' items say more than 6 months old, then really, how often will people access the archived content...
Rob.Wilcox | 13 Jan 2014 | 0 comments
 
When some people start using Enterprise Vault they don't always put a lot of thought in to the types of messages that the system should archive. Many people figure email is email and Enterprise Vault just archive it all, right?  Well the answer to that is no.  By default only a small number of message classes are archived by Enterprise Vault by default.  The message class itself gives different MAPI properties which programs like Outlook can interpret and display differently.  For example an IPM.Task 'message' has additional properties on it which relate to tasks.  The same holds for things like IPM.StickyNote. And so on.
 
The basic list of message classes can be seen here:
 
message class list.png
 
Some organisation will go above and beyond this and might...
dwhyte1985 | 11 Jan 2014 | 0 comments
The Clearwell Utility & Clearwell Commander both have the ability to stop and start the services, both require you to be present to use them, that is they can't be automated.
 
Systems administrators from time to time need to automate the start and stop of Clearwell services in the small hours whilst actions are being performed on the server. Neither of the tools allow for this, but it is possible using b commands on the Clearwell appliance.
 
Below is an example that could be copied into a batch file to stop then start the services, this is an option 3 and 4 from the Clearwell Utility without the need for a key press.
 
REM Simple batch file to start then stop Clearwell services
REM V713 is used in this example, this may be different for your version
REM As might your drive CW is installed to (if version is 713 or above).
D:
cd CW\V713
call b stop-services
net stop mysql
REM notify CW fully...
Rob.Wilcox | 10 Jan 2014 | 0 comments
The PST Holding Area is used by PST Migrations into Enterprise Vault, but how big should you make it? Of course there are a few schools of thought on this topic, so let's discuss:
 
As Big As You Can
 
The first sort of flippant answer that you might often hear is that you should make the holding area as big as you can. Multi-terabyte even, if possible.  But that's not particular good, I don't think.. it just shows lack of thought and allows lax management of the area.
 
A Manageable Size
 
It is far better to do some investigation work and try to figure out how big the holding area needs to be, and discuss with the backup team how big it can be so that they can comfortably backup the area each evening.  If you use the Locate, Collect, Migrate for PST Migration then you can do the 'Locate' stage and get a good idea of the sizes of...
Anjeli Singh | 09 Jan 2014 | 0 comments
Symantec would like to get your feedback on how we can improve the existing EV environment to make it easier for you. We are looking for EV administrators who use SCOM to monitor other applications, to participate in a 60 minute one on one remote usability study between January 20 to 22. Participants will also receive $75 incentives as a note of thanks for participation.
 

You can participate by filling 5 minute survey before January 14th

 
Looking forward to your participation!
 
 
Thanks,
Anjeli
User Researcher

 

Rob.Wilcox | 07 Jan 2014 | 2 comments

From time to time people ask questions about how to make Enterprise Vault data 'more secure'. This is usually around the under-the-covers activities like when a client retrieves an archived item, and it's transmitted back to the client can that be secured? The answer is yes, lets discuss how.

First of all the default transmission is HTTP

HTTP.png

And as you can see in Enterprise Vault 10.0.4 (and other flavours of EV too) you get a security warning, which when clicked, gives you a simple pop-up which says:

"Non-HTTPS traffic is not encrypted on the network. Do not use this option unless you are using a secure network".

The second thing to notice is that this is a site wide setting.

So, life is good if we are using a secure network. I know that there are philisophical discussions to be had about whether ANY network can be termed secure, but now lets just say that if...

Rob.Wilcox | 02 Jan 2014 | 3 comments
I decided to write a 2013 Review ready for the new year. 2013 has been a busy year for Enterprise Vault, and I’ll cover that in this post.  Part way through researching this post I got an email about my blog stats from WordPress (via Jetpack). . The stats pleasantly surprised me, so I decided to write about them in a second post ….
 
During the year we’ve seen the following:
 
Enterprise Vault 11 Beta
This began in ..  and if you subscribed and were accepted it meant you could get to grips with the new version of Enterprise Vault ahead of the main release.
 
Enterprise Vault 10.0.4
July 2013 brought us the general availability of 10.0.4 of Enterprise Vault, as shown in this blog post on the Connect Forums.
 
...
Rob.Wilcox | 20 Dec 2013 | 0 comments
When setting up new tasks in Enterprise Vault, the default for each task is to use the 'site schedule'. My question today is whether anyone uses this site schedule? Let's discuss...
 
Here is the site schedule on one of my test environments:
 
site schedule.png
 
That's right the default is that the schedule is set to 'never'.  I'm not sure that this is the same across all versions of Enterprise Vault - this was a new installation.
 
To me having the default of 'use site schedule' on new tasks seems to lead us down the path of laziness.  We might assume that the site schedule is set to 'something' when in fact it's not.  We come in to work the following day to find that our new shiney task hasn't done anything .. and it's because the schedule is not set correctly!
...
Rob.Wilcox | 14 Dec 2013 | 0 comments
From time to time I dip in to the 'other world' of FSA with Enterprise Vault. I know I'm a die-hard Exchange mailbox archiving knowledge-base - normally.  But I do know a thing or three about FSA, really, I do! In this little blog post I'll explain how you can search an FSA archive for a file with a particular name.
 
Just Search?
 
Surely the answer to searching by filename is just to launch search, and put in the filename and click 'Search'?
 
Well, no.
 
When you use search to look for data it searches the whole of the items, so searching for a name like *MyCV* would give you hits from both filenames with that in their name, and content of files too.  Not what we want in this situation.
 
Advanced Search
 
The way forward is to use Advanced Search.  Here is a screenshot:
...