Symwise, our Symantec public knowledge base, offers the possiblity of performing specific searches on errors for each Product Agent and Option, which delivers a narrowed down and improved article result set which will help you find solutions faster and resolve issues most times on your own.
As a Backup Administrator and Backup Exec user, you should be acquainted with these search resources and use them as the first step in troubleshooting problems, before posting questions on the forums or calling the support line.
Accesing Symwise - the General Support Landing Page
To enter the General Support Landing Page, you must navigate to:
This is the general Landing Page, and although you can start searching here, it is convenient to first select a...