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Backup and Recovery Community Blog
Showing posts tagged with 11.x
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Carlos_Quiroga | 21 Nov 2011 | 0 comments

Symwise, our Symantec public knowledge base, offers the possiblity of performing specific searches on errors for each Product Agent and Option, which delivers a narrowed down and improved article result set which will help you find solutions faster and resolve issues most times on your own.

As a Backup Administrator and Backup Exec user, you should be acquainted with these search resources and use them as the first step in troubleshooting problems, before posting questions on the forums or calling the support line.

Accesing Symwise - the General Support Landing Page

To enter the General Support Landing Page, you must navigate to:

This is the general Landing Page, and although you can start searching here, it is convenient to first select a product, in our case, Backup Exec.

The Backup Exec Product Landing Page...

Vinothkumar | 21 Oct 2011 | 1 comment


Unable to restart the backup exec services from Tools menu, click Backup Exec Services


While restarting the service the services gets hang, unable to stop the services or start the services


If the backup exec services hangs while restarting from Tools menu, click Backup Exec Services then we need to manually stop the services and start the services

We can start or stop the services manually from services.msc (Windows Services) option.

If the service is in "Stopping" or "Starting" status then we need to kill the services from task manager

Taskmanager >> Processes >>End the services.

After killing the services we can manually start the services and we can open the backup exec.

Applies To:

Backup Exec 2010

Backup Exec 12.5

Backup Exec 11d

Backup Exec...

Vinothkumar | 21 Oct 2011 | 1 comment


Unable to perform the VSS backup.


Error code:  0x8000FFFF"

Event ID Logs:

Event Type: Error
Event Source: VSS
Event ID: 12302


Issue with the corrupted registry settings

Steps to replicate:

Perform vssadmin list writers in cmd - If unable to get any writers listed need to follow the resolution.


We need to delete the registry key


Note: Before deleting the registry key please backup the complete registry

After deleting the registry we need to restart the services

  • COM+ Event System
  • COM+ System Application
  • Microsoft Software Shadow Copy Provider
  • Volume Shadow Copy...
SeanRegan | 21 Jun 2011 | 4 comments

I noticed an interesting tweet today from Rachel Dines @Forester. It quoted Carl Meadows @SungardAS. 

"Common misconception: cloud solves our sys admin problems. Wrong! Cloud requires more skilled sys admins." 

I have been thinking about this a lot lately as I drive down 101 to Mountain View from SF.  Each day someone gets in a fender bender and traffic continues around them. Sure, life is disrupted but it's par for the course. Sometimes car accidents happen. As I drive south I also pass under SFO. Each day 100s of planes take off. The expectation is that these planes will almost never have an accident. They are piloted by highly trained pilot while the car on 101 is piloted by someone like you and me. 

Cars are like servers.  Planes are like Clouds. 

  • When a plane crashes the media shows up at the scene, the bloggers speculate. Investigators start to look for the cause. Lawyers...
Elizabeth Teffner | 14 Jun 2011 | 3 comments

The Backup Exec Usability Team is interested in your feedback! 

We are holding remote usability sessions to gather user feedback on a new single server edition of Backup Exec. This upcoming edition is targeted for customers who only have a few servers to back up.

These sessions will be conducted via WebEx and only take 1 hour of your time.

If you are interested in participating in this usability study, please click here to view available session times. The sessions are offered at various times from June 21st, to June 24th.

This is your opportunity to help shape the future of Backup Exec.

SeanRegan | 13 Jun 2011 | 4 comments

We have seen some bombastic marketing over the last several months in the data protection space.  One vendor stuffed 26 women in a Mini Cooper, and Veeam called platform proliferation “the next big thing” when they announced intentions to deliver Hyper-V support in December of 2011 – despite it being available for the past three years from Symantec. Let’s cut through noise and look at some of the underlying facts.

Innovative, Established and Proven

•                Over 15,000 companies already leverage Symantec’s Backup Exec for Hyper-V support. What Veeam has announced has been in the market for 3 years with Symantec Backup Exec. 

•                Backup Exec protects over 75,000 virtual...

pkh | 04 Jun 2011 | 0 comments

If you are using barcode labels and a HP tape library, you might be interested in the attached document from HP.   In particular, on page 11, there is a table which specify which suffix denotes which kind of tape.

un baiat | 06 May 2011 | 0 comments

Made a short tuorial on how to solve the problem. hope it helps. 

Here is the link to my blog post:

and here is the solution:

Edit the job. go to Settings -> Advanced -> Open file backup when Advanced Open File Option is not used.
Change With a lock check box to Without a lock.

Kiran Bandi | 07 Apr 2011 | 3 comments

How to configure Backup-Disk jobs,media sets & Backup Exec for proper overwriting of backup sets?

Media Overwrite Protection Level: FULL. (From tools --> Options --> Media Management)

Job should start as Overwrite Only. (Backup job properties)

Media Set Configurations:

For daily backups with one week retension: OPP 6 days & AP None

For Weekly backups with a month of retension: OPP 4 weeks & AP None

For Monthly Backups with a Year retension: OPP 360 days (some value less than an year but more than 11 months) & AP None.

With all the above settings, each B2D job will create a separate backup set (.bkf file) and from the starting of second cycle BE starts overwriting the oldest among the recyclable media.


Kiran Bandi | 29 Mar 2011 | 3 comments

Some of the main differences between Backup Exec and Backup Exec System Recovery:

1) Backup Exec is a backup and restore software, whereas Backup exec System Recovery is a recovery software.

2) BESR can write data only to disks not to tapes, whereas BE can write to both.

3) BE works at file level whereas BESRworks at block level.

4) One of the main features of BESR is dissimilar hardware restore technology. One can perform a Bare Metal Restore of a system with Backup Exec also, but mostly onto a similar hardware.

5) BESR can perform Physical to Virtual conversations, BE cannot.