In our day to day backup administration life we have to face lots or problems, some create panic and some do not; and we often have to log a case with symantec support, initally we log the case and describe the issue we are facing, in response to that support engineer request for logs. From call logging to inital response we some times have to wait 2 hours which irritate more at time you are in panic situation. Let me explain the support material required by symantec support to resolve any issue.
Support team often require various materials, there are 3 generic types:
- NetBackup support material
- NetBackup diagnostic material
- Individual commands and/or procedures
Netbackup Support Material
The NetBackup support materials used to be collected by the nbsupport tool, nowadays that is replaced by the "nbsu" tool, this is available to download at following link. you need to...