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Mark_Solutions | 25 Jan 2013 | 0 comments

Our place is holding some events on 27th and 28th February in the UK so i thought I would invite you all - I have added them to the events calendar but thought it may have better visibility here - hope you can come and enjoy it - here are the details:

Cognitive Network Solutions, a Symantec Data Protection Master

& Hardware Appliance Specialist partner,

would like to invite you to this must attend event.

Come and see how we can improve your Backups, Reduce Cost and Increase Efficiency.

  • NetBackup 5220 Appliance – A complete backup & recovery solution for your virtual & physical systems in a single box. Complete with built in storage, intelligent end to end de-duplication and more
  • Superior load balancing for fastest possible backup performance
  • Utilise the NetBackup Appliance to refresh your Backup Infrastructure. No more dealing with...
Jason_Dowzell | 23 Jan 2013 | 0 comments

With the ever increasing usage of disk based backup solutions, one of the questions I get asked most often is around the future of tape. There is no doubt that disk offers many benefits over tape, not least restore performance and reliability, combined with some great technical advances like deduplication. That said, does tape still have a place in modern data protection?

Rarely a week passes when I don’t talk to a customer who wants to reduce their reliance on tape. The main challenges customers experience with tape are performance, especially when backing up lots of small files, restore speed, and also reliability issues caused by media volatility and drive failures. Add to that the cost of taking tapes off-site and cycling them back on site each day and it is little wonder many want to try and reduce their reliance on the technology.
Disk as a backup technology has been around for many years but, in recent years, has become almost a...
Gaurav Kaushal | 23 Jan 2013 | 0 comments

Application aware Virtual Machine (VM) backup is a new feature that has been added in Netbackup 7.5. It lets the user protect the applications installed inside the VM by a doing a single VM backup. This is s a tremendous feature considering the pace at which the enterprises are moving towards Virtualization.

But at times we may see the Application State Capture is failing. This means that the applications inside the VM are not protected during that backup and it is only protecting the VM. There are certain thing that we need to take care while using the feature of application aware backup.

The Application State Capture (ASC) job fails and the databases are not protected if you do any of the following:

  • Disable the Virtual Machine quiesce option.
  • Select the Exclude data disks option.

As long as there are any databases that can be protected, the ASC job continues. If you select databases for backup that exist on supported and on...

Gaurav Kaushal | 21 Jan 2013 | 2 comments

Hey Guys,

In this new post i am going to talk about the Distributed Application Restore Mapping. This feature allows us to restore content to any server in the SharePoint Farm. Traditionally the backup images are cataloged under FE server. To enable Netbackup to restore to other servers in the farm, we must specify the Frontend and Application Servers mapping to Backend Servers in the Distributed Application Restore Mapping dialog.

There are two Columns in that Dialog ” Application Host” and “Component Host”. The Application host column should contain the names of the Frontend Server and Application Servers and the Component Host column contains the SQL Backend Server names. If SQL is clustered then the Virtual Name of the Cluster is specified in this column.

For Example – Consider the SharePoint Farm having servers 2 Application Servers APP1, APP2), (1 Front End Server FE) and (1 SQL Backend – BE) then the Distributed...

Gaurav Kaushal | 21 Jan 2013 | 1 comment

SharePoint Backup using NetBackup SharePoint Agent fails with status 2.

The SharePoint backup fails with status 2 mainly because of configuration issues. There is a checklist that we should adhere to while doing a SharePoint backup.

1. The NetBackup cilent service is being started by a domain account

2. The account running backup should have the following privileges.
-  ”Replace a process level token”
-  ”Debug programs”
-  ”Log on as a Service”
-  ”Allow to logon Locally”

These are set via (administrator tools – Local security policy – Local policies – User rights assignment)
This needs to be done for all servers in the SharePoint farm, including SQL back end.

3. The account should be Local administrator rights on all servers in the SharePoint farm.

4. .Net Framework 3.5 at minimum for SharePoint 2010 and  .Net...

Yasuhisa Ishikawa | 06 Jan 2013 | 0 comments

After verifying backups by restoring files to alternate location, it sometimes happens that we can not remove restored files by 'You require permission from TrustedInstaller to make changes to this file' error as Figure 1. This most likely happens when restoring system or program files. Owner of unremovable files is TrustedInstaller user, and only this user has full control right.

Figure 1 File Access Denied

Figure 2 Owner of unremovable files

Figure 3 Permissions of unremovable files

We can manage to remove files by changing owner and permissions of unremovable files. Here is an example of removing System...

Manumohan | 28 Dec 2012 | 5 comments

Hi ,

Could any one please help. I have upgraded master server from 6.5.3 to 7.0 latter to 7.0.1

For administering backup i have installed java console 7.0.1 on one of the window server. But when ever i open java console getting hung cant even close the console.

i have checked setconf  int mem and max mem are ok. aut.conf also checked on Master server and have righ permission.

Master server is linux platform and sitting on DMZ,

Note: The other master server in the DMZ is able to administer using the same java console, that too in linux platform

Could any one find a solution for this?

jmartin | 20 Dec 2012 | 0 comments

On December 18, 2012, Symantec completed another release of Symantec Operations Readiness Tool (SORT)! With SORT’s focus of improving the total customer experience for NetBackup and Storage Foundation customers, we’ve added the following features and improvements to the website: This release keeps pace with the latest NetBackup family compatibility lists and release related information and also adds important new functionality as listed below.


  • New capability to create email notifications when hot fixes/EEBs are fixed in a GA release.  This can be done via use of the SORT Notification widget or from within the Hot Fix / EEB Release Auditor widget.
  • Improved navigation capability for the NetBackup family of products in the Symantec Product and Platform Support Matrix
  • Support for NetBackup and OpsCenter maintenance release in the installation and upgrade checklist and custom reports (...
Dyneshia | 17 Dec 2012 | 0 comments

Providing the following information when creating a Sharepoint case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient.  The following information will help the TSE outline an action plan before the first call back and WebEx.

1) Environment Information

Master Server Name:   
OS :
NBU Version:

Media Server Name:
NBU Version :

SharePoint Front Web Server Name:
NBU Version
SharePoint version :
For SharePoint 2010, please confirm service pack.
To check Service pack, From the SharePoint Admin console -> upgrade and patch management -> check product and patch installation status
If you are running on service pack 1, you must be at NBU or higher
This must be done on ALL nodes in the farm.

SQL Server ( SharePoint back end) Name:
NBU Version:...

AlanTLR | 12 Dec 2012 | 0 comments

Attached you will find the presentations and notes from the Phoenix Backup and Archiving User Group Meeting, which covered the following topics:


  • NetBackup 7.5 New Features and NetBackup 7.6 Sneak Peek by Michael Lesicko, Symantec
  • Clearwell eDiscovery Platform Demo by Randy Law, Symantec, and a Presentation by Andrew Becker, Trace3 and Randy Law, Symantec
  • Roundtable Discussion

The meeting was held at Trace3 in Phoenix.  More information on the meeting here: