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Gaurav Kaushal | 21 Jan 2013 | 1 comment

SharePoint Backup using NetBackup SharePoint Agent fails with status 2.

The SharePoint backup fails with status 2 mainly because of configuration issues. There is a checklist that we should adhere to while doing a SharePoint backup.

1. The NetBackup cilent service is being started by a domain account

2. The account running backup should have the following privileges.
-  ”Replace a process level token”
-  ”Debug programs”
-  ”Log on as a Service”
-  ”Allow to logon Locally”

These are set via (administrator tools – Local security policy – Local policies – User rights assignment)
This needs to be done for all servers in the SharePoint farm, including SQL back end.

3. The account should be Local administrator rights on all servers in the SharePoint farm.

4. .Net Framework 3.5 at minimum for SharePoint 2010 and  .Net...

Yasuhisa Ishikawa | 06 Jan 2013 | 0 comments

After verifying backups by restoring files to alternate location, it sometimes happens that we can not remove restored files by 'You require permission from TrustedInstaller to make changes to this file' error as Figure 1. This most likely happens when restoring system or program files. Owner of unremovable files is TrustedInstaller user, and only this user has full control right.

Figure 1 File Access Denied

Figure 2 Owner of unremovable files

Figure 3 Permissions of unremovable files

We can manage to remove files by changing owner and permissions of unremovable files. Here is an example of removing System...

Manumohan | 28 Dec 2012 | 5 comments

Hi ,

Could any one please help. I have upgraded master server from 6.5.3 to 7.0 latter to 7.0.1

For administering backup i have installed java console 7.0.1 on one of the window server. But when ever i open java console getting hung cant even close the console.

i have checked setconf  int mem and max mem are ok. aut.conf also checked on Master server and have righ permission.

Master server is linux platform and sitting on DMZ,

Note: The other master server in the DMZ is able to administer using the same java console, that too in linux platform

Could any one find a solution for this?

jmartin | 20 Dec 2012 | 0 comments

On December 18, 2012, Symantec completed another release of Symantec Operations Readiness Tool (SORT)! With SORT’s focus of improving the total customer experience for NetBackup and Storage Foundation customers, we’ve added the following features and improvements to the website: This release keeps pace with the latest NetBackup family compatibility lists and release related information and also adds important new functionality as listed below.


  • New capability to create email notifications when hot fixes/EEBs are fixed in a GA release.  This can be done via use of the SORT Notification widget or from within the Hot Fix / EEB Release Auditor widget.
  • Improved navigation capability for the NetBackup family of products in the Symantec Product and Platform Support Matrix
  • Support for NetBackup and OpsCenter maintenance release in the installation and upgrade checklist and custom reports (...
Dyneshia | 17 Dec 2012 | 0 comments

Providing the following information when creating a Sharepoint case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient.  The following information will help the TSE outline an action plan before the first call back and WebEx.

1) Environment Information

Master Server Name:   
OS :
NBU Version:

Media Server Name:
NBU Version :

SharePoint Front Web Server Name:
NBU Version
SharePoint version :
For SharePoint 2010, please confirm service pack.
To check Service pack, From the SharePoint Admin console -> upgrade and patch management -> check product and patch installation status
If you are running on service pack 1, you must be at NBU or higher
This must be done on ALL nodes in the farm.

SQL Server ( SharePoint back end) Name:
NBU Version:...

AlanTLR | 12 Dec 2012 | 0 comments

Attached you will find the presentations and notes from the Phoenix Backup and Archiving User Group Meeting, which covered the following topics:


  • NetBackup 7.5 New Features and NetBackup 7.6 Sneak Peek by Michael Lesicko, Symantec
  • Clearwell eDiscovery Platform Demo by Randy Law, Symantec, and a Presentation by Andrew Becker, Trace3 and Randy Law, Symantec
  • Roundtable Discussion

The meeting was held at Trace3 in Phoenix.  More information on the meeting here:





Dyneshia | 10 Dec 2012 | 4 comments

Providing the following information when creating an exchange case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient.  The following information will help the TSE outline an action plan before the first call back and WebEx.

If you are using GRT with exchange, be sure to check out :

1) Environment Information

Master Server Name:   
OS :
NBU Version:

Media Server Name:
NBU Version :

Exchange Server  Name:
NBU Version :
Exchange Version:

If this is a cluster or 2010 DAG please include the following :

Cluster / DAG NAME:...

RLeon | 04 Dec 2012 | 8 comments

In my struggles to understand various instant snapshot technologies, I have come up with the following way to help me better understand the fundamental concepts behind all snapshot products.
Please note that everything covered here are deliberately oversimplified. I also refer to LUNs, disks, volumes and partitions interchangeably.
By sharing my understandings, I hope others who are as confused as I was would find this helpful.
I would also be very grateful if someone would be kind enough to point out any errors in my understandings. It helps everyone in the end and will be appreciated.
Please note, that although all my examples are based on Windows platforms, the fundamental concepts apply to *nix platforms too.

Snapshots - What are they:
To explain how and why it works is out of the scope of this simple post. In most cases it utilizes Copy-On-Write technologies, which I would recommend reading up on.
For the scope...

Drew Meyer | 20 Nov 2012 | 0 comments

Hey readers - new post about Symantec's official VMware support on the official Backup Exec and NetBackup blogs. Be careful who you trust with your data.

AbdulRasheed | 15 Nov 2012 | 1 comment

Thank you for attending Symantec webcast Take VMware vStorage APIs to the Limit with Unrivaled Data Protection. The recording of this webcast will be available soon. I am documenting the questions asked during the webcast and respective answers below. The names are withheld for privacy reasons. 



1. We're seeing snapshots not being removed after the backup operation is finished. Issues?
NetBackup’s bpfis program is executing creation and deletion of hypervisor level snapshots using VADP (vStorage APIs for Data Protection) APIs. The snapshot deletion issues occur mainly because of hiccups within the ESXi stack. For example, the backup was too long (or there were too many snapshots at the same time) that resulted in near 100% space consumption. The best way to verify what had happened is to look at vSphere client for the events associated with the virtual machine(s) in question...