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Showing posts tagged with 2010
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Carlos_Quiroga | 21 Nov 2011 | 0 comments

Symwise, our Symantec public knowledge base, offers the possiblity of performing specific searches on errors for each Product Agent and Option, which delivers a narrowed down and improved article result set which will help you find solutions faster and resolve issues most times on your own.

As a Backup Administrator and Backup Exec user, you should be acquainted with these search resources and use them as the first step in troubleshooting problems, before posting questions on the forums or calling the support line.

Accesing Symwise - the General Support Landing Page

To enter the General Support Landing Page, you must navigate to:

This is the general Landing Page, and although you can start searching here, it is convenient to first select a product, in our case, Backup Exec.

The Backup Exec Product Landing Page...

ArulPrasad | 18 Nov 2011 | 0 comments

Vmware Backup Requirement:


Backup Exec - AVVI agent licence

ESX - Vstorage API licence


>> Through ESXi directly Requires a root account or an account equal to access the Vm and take snapshot.

>> Through Vcenter as described in the Article Here

Other requirements: (GRT And NON GRT)

>> Fault Tolerance based machine does not allow snapshot, hence avoid backing Up FT based VM's or Turn off FT on the machines

>> Either Vmware snapshot Provider or BE vss provider is a Must for Application level GRT.(recommended BE VSS)

Incremental and differential Job requirement:

>> hardware version: 7 for the virtual machines

>> Policy based full and Incremental/differential Job

>> change block tracking should be enabled (by default it is enabled , otherwise backup exec uses vstorage to enable...

Dean Bliss | 16 Nov 2011 | 0 comments

IDC approached Symantec, unsolicited, for a briefing on V-Ray. They were looking to create an Insight Report for their customers as they had so many inquiries around V-Ray. You’ll find this to be a very comprehensive and technical write up that shows NetBackup’s leadership in virtual machine protection with VMware and Microsoft Hyper-V.

barnaby_wood | 28 Oct 2011 | 0 comments

In a coupe of days time I will have been looking after Backup Exec in some shape or form at Symantec for eleven years. Sales, pre-sales, regional technical leader and now as Subject Matter Expert. In that time I've known software and that's it, really. Certainly, like any pre-sales guy I could make the hardware do useful stuff but it was software driven.

So what's with backup appliances? Software and hardware in one go. Some time ago Symantec launched the first NetBackup appliance and with a series of appliances now available it seems that the business is going from strength to strength. But It's not like e-mailing a license key or buying boxed product software. There are incredibly slick processes being running in the background managing the logistics and I'm in awe of the people who make it happen. I'm lucky enough to call some of them friends. They do the hard work so you don't have to; but more of that later.

In the U.S., more...

barnaby_wood | 28 Oct 2011 | 0 comments

Cloud is the answer. It has to be doesn't it? And its all about software, right? Wrong. I'm at VMworld in Copenhagen this week and its not just about software and its not all about virtual. Sean Regan walked around the show and found 14 hardware boxes that weigh more than him. Cloud? Maybe - clouds aren't weighed down by steel boxes. Consolidation? Maybe. Some of its expansion, especially in storage, but shhh, don't tell anyone; its a secret.

From customers I've talked to here it seems to be all about doing more with existing hardware. Getting the cloud you want from the infrastructure you've got. That sounds like its a blend of physical and virtual, not just all about virtual. Symantec can take the hardware you've got today and help you build a cloud infrastructure on top of it in partnership with VMware. Once you've built that infrastructure, we'll help you protect it too. Can you imagine deploying a physical production server without...

shahram.dehghani | 26 Oct 2011 | 1 comment


The next step after changing name of Backup Exec server name is :

c:\program files\symantec\Backup Exec\Beutility.exe 

1-select the "All media server node"

2-select the "media server(I.E server21)"

3- Right click on the "(server 21)".

4-select Update Configuration to Reflect new Media Server Name

5- Enter the new Domain Name and the Server Name

6- Enter previous Domain Name and the Server Name.

ArulPrasad | 24 Oct 2011 | 0 comments

We Often Loose Data. If we, there is a failure and the recovery of the dedupe becomes tedious. To protect and recover dedupe in case of failure, below information would be helpfull

Protecting Dedupe:

1. Dedupe device Can be backed up as it is Using backup exec Using the Shadow Copy Components

its simmilar to the DFSR backup (Shadow Copy components -> Userdata -> backup exec Deduplication storage)

You will backup the configuration and the storage when Its backed up using the shadow copy components.

2. In ase of corruption you can restore the same back again to make it working.

As easy as that.

The rest of the Things are:

>> Exclude the dedupe device from AV scanning or any other third party access to the folder as that might corrupt the Data and links.
>> Have a Dedicated volume(probably a disk) for the Dedupe To avoid I/O bandwidth.

>> Phyisical memory is a factor...

Vinothkumar | 21 Oct 2011 | 1 comment


Unable to push install RAWS in Force-guest Remote system


We wont be to do the push installation on Force-guest Remote system since the guest users access is limited and it might not be in the same domain, hence we wont be able to do the push installation.


We can do the local installation by copying the RAWS to the system or with Symantec Backup exec disc we can install the RAWS locally

Applies to:

Backup Exec 2010

Backup Exec 12.5

Vinothkumar | 21 Oct 2011 | 1 comment


Unable to restart the backup exec services from Tools menu, click Backup Exec Services


While restarting the service the services gets hang, unable to stop the services or start the services


If the backup exec services hangs while restarting from Tools menu, click Backup Exec Services then we need to manually stop the services and start the services

We can start or stop the services manually from services.msc (Windows Services) option.

If the service is in "Stopping" or "Starting" status then we need to kill the services from task manager

Taskmanager >> Processes >>End the services.

After killing the services we can manually start the services and we can open the backup exec.

Applies To:

Backup Exec 2010

Backup Exec 12.5

Backup Exec 11d

Backup Exec...

Vinothkumar | 21 Oct 2011 | 1 comment


Unable to perform the VSS backup.


Error code:  0x8000FFFF"

Event ID Logs:

Event Type: Error
Event Source: VSS
Event ID: 12302


Issue with the corrupted registry settings

Steps to replicate:

Perform vssadmin list writers in cmd - If unable to get any writers listed need to follow the resolution.


We need to delete the registry key


Note: Before deleting the registry key please backup the complete registry

After deleting the registry we need to restart the services

  • COM+ Event System
  • COM+ System Application
  • Microsoft Software Shadow Copy Provider
  • Volume Shadow Copy...