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Backup and Recovery Community Blog

Showing posts tagged with 2010
Showing posts in English
BUE License Key: Data Not available
Mjahtetn | 13 Dec 2010 | 0 comments

  
It is a common scenario that a customer will call because they did not receieved the license key (esp. for BUE) after renewing the maintenance and register it on the license portal.

After the registration, it says that Data not Available for the license key.

Maintenance are being renewed each year for free technical support assistance and free of charge upgrades.

Once the maintenance expired, a customer is still license to use the software however, he was unable to avail the other benefits.

How to get the license key:

Renewal Serial number is also for the maintenance and will not generate the license key of the product. One must process the upgrade in the license portal in order to do that.

One can also call customer service, to get the license key as well as the notification ID for the upgrade.

In addition to that, one can also process the license key directly on the license portal.

STEPS...

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How to Create an Account and How to register the License in the Portal
Marky09 | 10 Dec 2010 | 1 comment

If you do not have any Licensing portal account, follow the quick steps below:

  1. CREATE ACCOUNT
    1. Navigate to https://licensing.symantec.com
    2. Click Create Account
    3. Enter the required details
    4. Click Create Account
    5. Accept the Symantec User agreement
    6. You will receive a confirmation page for the creation of your License Portal account
    7. Click on the Licensing Portal Home Page” button at the bottom of the screen
  2. REGISTER LICENSE
    1. Click on New Purchase
    2. Enter the following serial number: xxxxx
    3. Click Submit
    4. If you have more serial numbers for the same product, please enter them in the "Add another license for this product" field and click "add"
    5. Click Next
    6. In the following page, please verify and enter information related to your license registration
    7. Click "...
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Partitions should be banned
pkh | 03 Dec 2010 | 6 comments

The only reason I can think of for using partitions in a tape library is to force BE to write to a particular tape or to a particular set of tapes.  This is a desirable outcome for some organizations.  However, this comes at a price.  When more tapes are needed and there is none in the targeted partition, BE will not be able to get the tapes from another partition even if they are available and the job will fail.  Backup job failures are bad for the organization.  The reasons why this is so are covered in the second paragraph of my article

 https://www-secure.symantec.com/connect/articles/must-mondays-backup-be-monday-tape

If the library is not partitioned, then BE can get a tape from another media set and complete the job.

BE will only take a tape from another media set if there are insufficient tapes in the targeted media set. ...

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Trouble-shooting "Unable to connect to resource"
pkh | 30 Nov 2010 | 0 comments

When your backup job failed with an error message, "Unable to connect to resource .....", you should expand the job log by clicking on the Expand All button and examining each of the resource that was backed up.  Do not rely on the resource given in the "unable to connect" message.

My BE media server is also my Lotus Domino server.  A couple of weeks ago, my job failed with "Unable to connect to resource C: drive".  This message makes no sense because the C: drive on my media server can definitely be accessed.  Otherwise, BE will not be able to run.  I ran a test to backup the C: drive and it did not fail, but the following night's backup again failed when it is unable to connect to the C: drive.  It took a couple of failure before I expanded the joblogs and saw that the C: drive backed up fine, but the Lotus Domino databases were not being backed up.  I realised that the jobs were unable to connect to...

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Use BEMCMD to start jobs
pkh | 30 Nov 2010 | 1 comment

BE comes with a commandline line applet called BEMCMD.  This program is located in the BE installation directory, along with it manual.  One of the BEMCMD can be used to start jobs which were already created.  For example,

"C:\Program Files\Symantec\Backup Exec\bemcmd.exe" -o1 -j"Backup SQL Logs"

Backup SQL Logs is a job that has been submitted as Run Now and On Hold.  The full path is used above because the BE installation directory is not in the default path in Windows.

You can schedule BEMCMD to run at a particular time using the Windows scheduler or as a pre- or post- command in a BE job.

In the example above, when the backup job ends, Backup SQL Logs will be started.  In this way, you can chain jobs together.

You can also run BEMCMD from any Windows machine...

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Edit Next Run
pkh | 22 Nov 2010 | 0 comments

If you are using policies to create your jobs, are you aware that you can edit the job properties of job that is scheduled to run next?  Here is what editing the next run will do

I use this feature a lot to edit my pre- and post- commands.  Sometimes, I want them to skip a run.  I will delete them from the job properities of the next run and I don't have to worry about re-instating them for subsequent runs.  The edit next run feature also works great for temporarily changing the target media set.

This is easier than editing the policy to make the change.  If you change the policy, you got to edit the policy again after the next run to reverse the change .

To edit the next run, right-click on the scheduled policy job in the Job Monitor tab and select Edit Next Run.

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FAQ - I cannot see my backup data
pkh | 19 Nov 2010 | 0 comments

Q.  I know I did the backup, but the data is not displayed when I try to restore it.

A. You got to ensure that the Beginning Backup Date and Ending Backup data are set wide enough.  See the diagram below

 

This is applicable to situation whether the backup is an old one or the server date is wrong.

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FAQ - Delete an item from a backup
pkh | 19 Nov 2010 | 0 comments

Q. Can I delete an item from a backup?

A. No.  It is not possible to delete an item from a backup.  The only way is to restore the entire backup, delete the item and then backing up the rest of the data again.

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FAQ - Re-cycling media
pkh | 19 Nov 2010 | 0 comments

Q. Why does BE use new .bkf files, rather than overwriting old ones?

A. Go to Tools --> Options ---> Media Management and check that the following is set

 

If you set it to overwrite recycleable media, then it will not create any new .bkf files if there is a .bkf in the B2D folder that can be overwritten.

Setting this option to overwrite scratch media (1st option) can cause BE to create more and more .bkf until the disk is full.

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FAQ - Wrong tape used
pkh | 19 Nov 2010 | 1 comment

Q. Why did BE use tape from a media set which is not targeted by the job?

A. When BE needs a tape to write to, it will first search for it in the following media set in the sequence listed below

1) the targeted media set

2) the scratch media set

3) any other media set

This is by design and is to ensure that the job completes successfully.

This problem will not occur if the Overwrite Protection Period (OPP) of the targeted media set is set correctly.  The most common mistake is not to cater for the time the job needs to complete.  The OPP starts from the end of the job, not the beginning.  Suppose the OPP is set to 1 day.  If your daily job is set to start at 10 p.m. and it takes an hour to complete, then the tape will be write protected until 11 p.m. the next day.  When the job runs again tomorrow at 10 p.m. the tape is still write-protected.  If the OPP is set to, say, 22 hours, then...

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