Providing the following information when creating a Sharepoint case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient. The following information will help the TSE outline an action plan before the first call back and WebEx.
1) Environment Information
Master Server Name:
Media Server Name:
NBU Version :
SharePoint Front Web Server Name:
SharePoint version :
For SharePoint 2010, please confirm service pack.
To check Service pack, From the SharePoint Admin console -> upgrade and patch management -> check product and patch installation status
If you are running on service pack 1, you must be at NBU 126.96.36.199 or higher
This must be done on ALL nodes in the farm.
SQL Server ( SharePoint back end) Name: