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Dyneshia | 11 Dec 2012 | 0 comments

Providing the following information when creating a GRT Exchange case will not only help the TSE narrow down the issue, but will help resolve your case faster and more efficient.  This information will help the TSE outline an action plan before the first call back and WebEx.

What is GRT ? Granular Recovery Technology allows you to restore, at the most granular level meaning an individual piece of mail rather that the whole database.  If you are unsure you are using GRT , look at your policy attributes.  If the box 'enable granular recovery' is checked, then you are using GRT.  If it is not, please refer to this blog :

https://www-secure.symantec.com/connect/blogs/what-information-and-logs-include-when-creating-exchange-case-support-non-grt

Please provide the following informaiton...

NBU Channels Guy | 07 Apr 2014 | 3 comments

Do you know about the NetBackup Analyzer tool?    Have you used it?    Do you use it yearly?  

All questions that every NetBackup customer should be asking themselves.  The following story came to me recently from one of our Account Executives, Derek Hunter.  It reinforces the value of information and the use of a simple tool to improve the operation of an ever changing backup landscape.  

Recently, Derek received a call from a frustrated NetBackup customer that was not able to make their backup windows. Following a short conversation, the customer agreed to run the NetBackup Analyzer to give us potential clues on their issue and to get a basic overview of their environment. 
 
The NBU Analyzer took the customer ten minutes to run (a simple script) on their end and within 24 hours they received a call from Derek with results, a report and a suggestion to fix their concern.  By...

ramcm | 02 Apr 2014 | 1 comment

Registrations for Symantec DLO 7.6 Beta program is now open. Click here to register...

https://symbeta.symantec.com/callout/?callid=86FFCE8379A949318C954A79957EF283

SymTerry | 28 Feb 2014 | 0 comments

Upgrading… For System Administrators, this can be a painful idea.  What are the new hardware requirements? Where do I get the software? What is the correct process for my environment’s upgrade? So much has to be planned for with minimal downtime in mind.

Symantec has a great one-stop shop for tools and services supporting NetBackup upgrades and troubleshooting, the SORT Web Portal (https://sort.symantec.com/netbackup). SORT stands for Symantec Operations Readiness Tools and simplifies some of the most time-consuming administrator tasks. It helps you identify risks in your datacenters and improve operational efficiency, enabling you to manage the complexity associated with datacenter architectures and scale.

For NetBackup upgrades, there are data collection tools that point out common issues, identify installation and upgrade requirements, track product licenses, and gather data for support troubleshooting. ...

Mark_Solutions | 25 Feb 2014 | 0 comments

We all know that you shouldn't back up a client to a Media Server of a lower version of NetBackup but sometimes it is easy to make an oversight.

An example cropped up recently for me at a straight forward staged upgrade.

The plan was a Master Server upgrade in week 1, let that settle for a couple of weeks before upgrading the Media Servers then a couple more weeks and upgrade all clients - change control / rollback options and all that!

Along the way it was decided to virtualise the Master Server too.

Sounded OK until we did the testing when everything worked great apart from the Catalog backup which went to a Media Server (The Master being virtualised could not have tape drives)

The backup failed with a 154 - Storage Unit is not compatible - storage unit characteristics mismatched to request.

Couldn't find any tech notes and the penny hadn't quite dropped when I first saw the...

Satkay Satish | 20 Dec 2013 | 0 comments

Objective:

To have a daily backup success rate report for the current month through OpsCenter custom query

Limitations with available report templates:
 

 

The available report templates either have partial successful job accounted as failures or are listed separately, they can however be excluded but then its brings down the success rate. Reports to the management should be precise and must not include much technical detailed information.wink, Just present them with only success & failure.

Requirement:

 
  1. Include partial successful jobs into successful list
  2. Ability to add any other status code which occurs out of scope of backup team's job profile [ eg: Status 71,73 ] as successful jobs...
AlanTLR | 10 Dec 2013 | 0 comments

        If you're using NetBackup, I highly suggest using OpsCenter for your reporting and troubleshooting needs.  It's a great tool and is very rich in its features.  I've written a few SQL queries to find and process information I need in the backups, but I've found the SQL report to be somewhat buggy when there's more than one page of output.  That being said, there are always things that I want to do that OpsCenter won't do for me, and one of those happens to be finding out the Policy information for a given client, and correllating the data from actual backup times with the backup windows.  

        Confused already?  Let me explain.  I have clients that want to know information about their backup schedules.  They ask what the backup windows are when they mean to ask "When are the backups running so I can avoid doing [hard-disk-hitting work] during that time?"  ...

Ah45 | 09 Nov 2013 | 3 comments

Hi All,

I found this,

Its a easy and quick way to know about netbackup processes and commands.

http://www.datadisk.co.uk/html_docs/veritas/veritas_netbackup_cs.htm

Netbackup Cheat Sheet

Master Server Daemons/Processes

Request daemon bprd
Scheduler bpsched (started with bprd)
Netbackup database manager bpdbm (started with bpsched)
Job Monitor bpjobd (started with bpdbm)

Media Server Daemons/Processes

Communications daemon bpcd
Backup and restore manager bpbrm (started with bpcd)
Tape Manager bptm (started with bpbrm)...
Ah45 | 09 Nov 2013 | 4 comments

Hi All,

I got some netbackup tricks and commands.

http://solarisveritasinterview.blogspot.com/2009/04/veritas-netbackup-tricks-and-commands.html

 

veritas netbackup tricks and commands

Netbackup Tips and Tricks (Unix)

 

Glossary

Term Definition

CLI Command Line Interface

GUI Graphical User Interface

Media Server 

Master Server 

 

Starting and Stopping Netbackup

Stopping Netbackup

• /usr/openv/netbackup/bin/K77netbackup --> graceful shutdown 

• /usr/openv/netbackup/bin/bpps -a --> check for any remaining processes 

• /usr/openv/netbackup/bin/goodies/bp.kill_all ---> kills all remaining...

Wiriadi Wangsa | 09 Sep 2013 | 0 comments

Even after setting up the credentials properly on each and every front-end servers, app servers, SQL servers and NetBackup's host properties, it is possible that NetBackup still doesn't see the farm topology. This usually manifests in backups failing with status code 200 "scheduler found no backup to run".

If you encounter the above error message:

1. Log in to the primary front-end server (to identify which box, simply launch your SharePoint 2010 Central Administration console and take note of the hostname on the web address).

2. Launch NetBackup Backup, Archive, and Restore GUI with "Run as administrator".

3. Click "Select for Backup".

4. Let's see whether "Microsoft SharePoint Resources" is listed under All Folders.

If not, do the following:

* Follow http://www.symantec.com/business/...