Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Backup and Recovery Community Blog
Showing posts in English
Keith Fields | 03 Nov 2014 | 28 comments

Symantec™ System Recovery 2013 R2 rapidly restores complete physical and virtual systems in minutes, not hours or days, even to dissimilar hardware, remote locations, or virtual environments. 

Extensive testing was done on this recent release that included 120 + successful Beta deployments globally.  This update includes supportability improvements, bug fixes, new features and new platform support such as:  

  • Windows 2012 R2 Update
  • Windows 8.1 Update1
  • SharePoint 2013 (without GRO)
  • VMWare ESXi 5.5
  • Support for Exchange 2013 (with GRO)

For a complete list of platforms supported, click here.

For more detailed information or to evaluate Symantec™ System Recovery 2013 R2 click on the following links:

w-d | 20 Oct 2014 | 0 comments

The following table shows the hotfixes which were released for Backup Exec 2014 version. All the hotfixes in Italic are not anymore available on LiveUpdate, because they were replaced by further Service Packs.

Backup Exec 2014 was released on 2nd June 2014.

Usually, for the first few weeks, the new released hotifxes/service packs are not available on LiveUpdate.

Hotfix number

Release date (YYYY-MM-DD) Details Comment
Hotfix 217591 2014-06-11

Replaced by Service Pack 1

Hotfix 218257


It is...

Sherry Fang | 17 Nov 2014 | 0 comments

In business today, the quality of a customer experience that a company provides often depends on technology. Even when a customer is face-to-face with a company employee, or interacting over the phone, it’s likely that the company employee is interacting with a computer application on the customer’s behalf.

As a result, there is greater pressure than ever on IT teams to keep corporate services and data available and resilient. In the 21st century, companies are their technology. The trust that they earn from customers depends on the availability and reliability of services.

Backup and recovery have become more important than ever. On the other hand, because IT teams need more time to develop new technology services that keep businesses competitive, there is less time for routine tasks such as backup and recovery. Companies need to streamline backup and recovery to minimize costs and resources, yet also protect faster-growing volumes of data at higher...

KLS_Manager | 14 Nov 2014 | 0 comments

We need your help!  The Backup & Recovery team would be grateful if you could give us about five minutes of your time to help Symantec improve its online help content.

We know you want to get the right answers to your support questions, as quickly as possible. To do that, Symantec wants to provide you with online help articles that are easy to read and easy to use, and give you the information you need, when you want it.

So that we can better understand your needs, we are asking for your feedback about some sample Symantec online help articles, each survey containing two different versions of an article. After you read the articles, please complete the short survey and share your opinions about the articles.  Thank you for your time—your responses will help us help you more effectively.


How to use the NetBackup Catalog Consistency...

Jane M | 13 Nov 2014 | 0 comments

On November 4, 2014, Symantec completed another release of SORT.
SORT Landing page at

With this release we added the following features and enhancements:

• Product and Platform Lookup can be accessed directly from the menu under Documentation and is the main entrance for product matrix ( )
• Improved search performance

NetBackup Solutions:
• Enhancements to the NBDB space check to accommodate non-default configurations and all major, minor and release update upgrades of NetBackup
• Addition of NetBackup specific resources to the Product and Platform Lookup results
• Displayed which type of NetBackup host (master, media and/or client) requires the OS patch - Only...

Muzayun Mukhtar | 13 Nov 2014 | 0 comments


Backup Exec team is currently looking for user feedback on several security features for an upcoming release. 

If you are interested in participating in a user experience session, please check out the sessions here. These are remote session via WebEx and about an hour long. This is your opportunity to help shape the future of Backup Exec.

If you have any questions about this, feel free to leave a comment here - or send me an email directly.



pickrenpeai45 | 12 Nov 2014 | 0 comments

Updates deployed to the Connect production servers as a result of the code sprint that ended 08 Jul 2014.

User Facing: Desktop

  • Fixed an issue that was allowing unpublished content to show up on list pages.
  • Patched code that was sorting URL aliases incorrectly.
  • Updated cache flushing code to include URLs with the "device=desktop" suffix.
  • Added code that sets a limit on the length of feedback submitted to the system.
  • Updated email notifications to consistently use https:// when linking back to Connect.
  • Eliminated cases where content updates were programmatically submitting redundant cache-clear requests to Akamai.
  • Removed references to Badgeville badges from user profile pages.

Admin Facing

  • Enhanced the link checking tool to avoid reporting false-positives in broken link reports.

Performance Wins

  • Tuned code to serve up...
Michael G Andersen | 03 Nov 2014 | 0 comments

General connectivity troubleshooting (status 24,25,58 and often database error 6 too)

Check forward & reverse name lookup between master, media & client with nslookup

Create bcpd folder on the client

run bpclntcmd -self and bpclntcmd -pn on the client, the -pn option should give a reponse from the master

Run bptestbpcd -client <clientname> -debug from master & media servers, they should give status 0

if the bptestbcpd give a status different from 0 check the bpcd log on the client and firewall opennings

Scott Thornberry | 29 Oct 2014 | 0 comments

I know with the end of year approaching, and hunting season and holiday items, but any thoughts of getting together maybe to share what everyone is or has been doing, maybe on what versions everyone is on, any projects changes your doing, and some planning for next year ?
I know for myself I been very busy with a lot of system updates and migrations that I work on outside of Netbackup, which has kept me busy.
But I also spent some time improving some performance items.  Please let me know if your interested in doing a meeting and lunch to catch up.  Maybe not as long or formal, but I would like to see if we can get the group together again, and see what and where everyone is doing with Netbackup and where they see things heading in the upcomming year.
Thank you.
Scott Thornberry