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Keith Fields | 03 Nov 2014 | 38 comments

Symantec™ System Recovery 2013 R2 rapidly restores complete physical and virtual systems in minutes, not hours or days, even to dissimilar hardware, remote locations, or virtual environments. 

Extensive testing was done on this recent release that included 120 + successful Beta deployments globally.  This update includes supportability improvements, bug fixes, new features and new platform support such as:  

  • Windows 2012 R2 Update
  • Windows 8.1 Update1
  • SharePoint 2013 (without GRO)
  • VMWare ESXi 5.5
  • Support for Exchange 2013 (with GRO)

For a complete list of platforms supported, click here.

For more detailed information or to evaluate Symantec™ System Recovery 2013 R2 click on the following links:

w-d | 20 Oct 2014 | 0 comments

The following table shows the hotfixes which were released for Backup Exec 2014 version. All the hotfixes in Italic are not anymore available on LiveUpdate, because they were replaced by further Service Packs.

Backup Exec 2014 was released on 2nd June 2014.

Usually, for the first few weeks, the new released hotifxes/service packs are not available on LiveUpdate.

Hotfix number

Release date (YYYY-MM-DD) Details Comment
Hotfix 217591 2014-06-11

Replaced by Service Pack 1

Hotfix 218257


It is...

GHamilton | 23 Jan 2015 | 1 comment

I have been working with NetBackup since 6.5 as a consultant and from time to time I have seen flat file windows backups fail with 156 errors, which is a snapshot failure. A snapshot is not typically used when doing these types of backups. To avoid these failures do the following;

Admin console > Host Properties > Master Servers > Client Attributes > Add Client (short of FQDN - however seen in netbackup) > TAB Windows Open File Backup > Snapshot error control > SELECT disable snapshot and continue

BE SURE TO DOUBLE CHECK SNAPSHOTS ARE NOT CONFIGURED FOR THIS CLIENT ON OTHER POLICIES BEFORE MAKING THIS CHANGE -- for example: if doing a windows backup for the operating system and a snapshot\backup of the Exchange database on that same server.

Hope this helps!

LittleTiff | 18 Dec 2014 | 0 comments

I was able to listen to Rick Bryant's presentation today on why Symantec is the they way to go with Healthcare clients. Symantec is #1 and the fastest option for backup and recovery. When speaking with Healthcare Clients, it is important to remember that recovery and security is most important.

Colin Weaver | 10 Dec 2014 | 0 comments

Backup Exec 2014 handles removable media in a completely different way from the initial release of Backup Exec 2012 and BE 2010 R3 or earlier versions. This blog is an attempt to explain the operation and describe a scenario support have seen with removable media. I have based all information provided by a combination of training and developer supplied details, as well as testing I have performed myself to validate the information.  Some of the behaviour documented is under review and may change in the future.

A few definitions to start things off:
- RDX, this is a specific type of removable media technology, however for simplicity I will use RDX to represent all types in the following notes
- Backup set, in the context of this document a backup set represents  the backup of one resource on a server from one instance of running a backup job. As C: D: , System State, Mailbox Database...

inn_kam | 10 Dec 2014 | 0 comments


Want to share very special that 

We want to take the backups of Hyper V on windows 2012 R2 by using NB7.5.0.7 Master and Client Versions

as we have gone through this tech note :


but when were takinh the backups it was giving error 

error Validating Hyper v Machine name
Server failed to list VM's (-1)

So we have taken the support from Symantec Team

and they remind us that A new Symantec Technote has been released in NOV 2014 having compaitibilty of VM's 

i.e. http://...

Colin Weaver | 02 Dec 2014 | 1 comment

This blog is to outline some of the possible options to avoid backing up over the Corporate LAN in Backup Exec (BE). It does not discuss the specifics of configuration it just outlines the various options that might be available to show which environments might be more suitable to one option than another.

In practice members of technical support often see cases where customers ask something similar to the following:

How do I configure a LAN Free backup?
How do I backup over SAN?
How do I backup over Fibre-Channel?
How do I backup over iSCSI?
How do I backup across a backup or secondary network?

These are all really the same question:

How do I backup my environment without the data transfer using bandwidth over my user/corporate network (LAN)?

Backup Exec Corporate LAN Free Possibilities

  1. VMware SAN & Hot Add Transport mechanism
  2. Offhost Backup (ESO/ADBO)
  3. NDMP Option...
Anuj Kr | 01 Dec 2014 | 0 comments


Netbackup patch update on Solaris hangs after ./NB_update.install with no error logged:

After you enter ./NB_update.install, cursor will remain on blank space with no progress for hours.


root@xxxx:/usr/openv/source# ./NB_update.install


    Solaris Sparc


         Netbackup telemetry process keep the upgrade process hung

root 29820 29748   0 15:29:40 pts/8       0:00 /usr/openv/netbackup/bin/nbtelemetry --collector=nb-install --upload --define=e



Options 1 (which I used):

- run patch update:

     root@xxxx:/usr/openv/source# ./NB_update.install

-  now Login to same server through another putty session and stop netbackup server. Also kill process running...

Sherry Fang | 17 Nov 2014 | 0 comments

In business today, the quality of a customer experience that a company provides often depends on technology. Even when a customer is face-to-face with a company employee, or interacting over the phone, it’s likely that the company employee is interacting with a computer application on the customer’s behalf.

As a result, there is greater pressure than ever on IT teams to keep corporate services and data available and resilient. In the 21st century, companies are their technology. The trust that they earn from customers depends on the availability and reliability of services.

Backup and recovery have become more important than ever. On the other hand, because IT teams need more time to develop new technology services that keep businesses competitive, there is less time for routine tasks such as backup and recovery. Companies need to streamline backup and recovery to minimize costs and resources, yet also protect faster-growing volumes of data at higher...