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PackMatt73 | 04 Jun 2013 | 0 comments
Location: 

 Google+ - http://buex.ec/beISOse

Time: 

 Wed, 12 June, 2013 - 13:00 - 14:00 EDT

Are you a Backup Exec user?  Do you ever have wild ideas about how you could better use this solution?  Ever run into a technical issue?  How would you feel about Hanging Out for an hour with a Systems Engineer & a Technical Support Engineer to go through whatever is on your mind regarding Backup Exec?

Backup Exec is pleased to announce a series of Google+ Hangouts beginning Wednesday 12 June at 1.00 pm EDT/10.00 am EDT 

These hangouts will be open forums with customers, partners, and employees addressing any questions or concerns regarding Backup Exec 2012.  Our featured technical experts will be Systems Engineer ...

Gaurav Kaushal | 04 Jun 2013 | 3 comments

Hi,

Recently I have seen a spate of escalations where the Microsoft SharePoint Resources node is not visible in Backup Archive and Restore (BAR) GUI and as a result SharePoint backup fails with Status 2.

Initially I suspected some configuration steps were missing but SharePoint_check.exe came clean and so does our spprobe.exe but the issue still remains.

After investigating the logs from various customers, it was discovered that the process SPSWrapperX.exe, which is responsible for discovering SharePoint topology, is timing out before we could discover the topology and hence we are not seeing the Microsoft SharePoint Resources Node in BAR GUI.

To overcome this problem we can configure a Timeout option in registry for discovering topology.

Create a new Key called “Timeout“ under

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\BEDS\Engine\SharePoint\

Then create a REG_DWORD value “gettopology...

Alex Sakaguchi | 31 May 2013 | 0 comments

Virtualization isn’t new.  For many years now organizations have been taking advantage of the increased flexibility and cost savings virtualizing servers and applications offers.  However, when it comes to deploying backup and recovery solutions to protect the virtual environment, things are very different from what organizations may be used to – and if not done correctly, backups can fail, performance can wane, and recoverability can go out the window.  In essence, virtual machine backup can suck.

At Symantec Vision 2013, Symantec virtualization gurus Jim Olson and George Winter took a deep dive into best practices for backup and recovery of VMware, walking through critical steps to ensuring maximum benefit, while also reminding folks of the basics.  If you missed it, don’t worry! Join the Symantec NetBackup team on Wednesday, June 12 at 9:30am PT for an On Air Google+ Hangout and learn how to get the most out of NetBackup's...

kirankamreddy | 29 May 2013 | 0 comments

AutoSupport provides proactive and automated support experiences for appliance customers. When enabled, AutoSupport proactively monitors appliance hardware components, automatically creates support tickets if necessary and forwards them to partners/support teams to expedite issue resolution. With AutoSupport, appliance issues get resolved even before the customer becomes aware of the issues. The following materials provide information on AutoSupport benefits and on how to enable AutoSupport. These are great external assets to keep handy and leverage during customer conversations on AutoSupport.

 

Quick video on how to enable AutoSupport: http://bit.ly/EnableAutoSupport

AutoSupport home page : http://go.symantec.com/autosupport

AutoSupport Solution Overview: http://bit.ly/ASSolBrief

...
Iesa Behbehani | 29 May 2013 | 0 comments

Backup Exec is pleased to announce that we are having a Google+ hangout on Wednesday June 12, 2013 at 1pm EDT / 10am PDT.  Our Focus is to have an open discussion with customers, partners, and employees about any questions or concerns regarding Backup Exec 2012.  Joining us will be two of Symantec's most knowledgeable technical experts.  Travis Larson, an Inside Systems Engineer and Michael McNally, a Technical Support Engineer will be...

lmosla | 29 May 2013 | 2 comments

Prior to using Deduplication get an accurate snapshot of your system requirements. The first steps include determining what supported deduplication storage device and the type of deduplication you are going to use prior to installing the Deduplication Option.
Use the Hardware Compatibility List to help establish the storage device type.

Storage Types:
There are currently two main options to choose from:
1. Backup Exec Deduplication disk storage devices:
o A 64-bit Backup Exec server.
o A Backup Exec server with either one quad-core processor or two dual-core processors.
o The location needs to be on a dedicated / non-removable volume.

2. OpenStorage devices:
o The OpenStorage device requires a plug in or connector which is purchased from the...

inn_kam | 28 May 2013 | 0 comments

 

I have upgraded DLO AGENT from DLO 7.0 TO DLO 7.5 , i got the error "Access denied. Failed to create recovery key" So when i took support from symantec , they give reference to DLO 7.5 Admin guide 
 
 
When I upgrade the Desktop Agent from 7.0 to 7.5 by using a different user account (instead of
the administrator account that was used to log on to the machine and install Desktop Agent 7.0
version), and when I try to access the existing desktop user data folder, the Desktop Agent goes
to disabled state with the following error: “Access denied. Failed to create recovery key.”
The error occurs because the user account may not have the privileges to access the existing
desktop user data folder.
 
To resolve this issue, follow these steps:
1 Right-click the desktop user data folder...
inn_kam | 28 May 2013 | 1 comment

DLOUPGGRADE.JPG

Note 1: For any existing customers with previous release of DLO (NetBackup DLO or BackupExec DLO) apart from the versions mentioned above, it will be a stepped upgrade support. That is, customers should first upgrade the existing version of DLO to Symantec DLO 7.0, and then upgrade to Symantec DLO 7.5

Upgrading to Symantec DLO 7.5
To upgrade from a previous version of DLO to Symantec DLO 7.5, follow these steps:
1 Run setup.exe to start the installation wizard.
2 Click Next.
3 Read the license agreement, and if you accept the terms, select I accept the
terms in the license agreement.
4 Click Next.
5 As DLO 7.5 comes with Dedupe feature, the following screen appears.
...
inn_kam | 27 May 2013 | 9 comments

 

In NetBackup 7 monitoring SLP activity has been greatly simplified with the introduction of SLP reports

in OpsCenter which is discussed in more detail later in this document.

It is also possible to get an immediate view of the progress of the SLPs use the Storage Lifecycle Policy

utility command, nbstlutil. This command can be used to spot potential backlog problems before they

build up to unmanageable levels. Two options of the nbstlutil command are particularly useful for

this:

nbstlutil report – this command (which is new in NetBackup 7.1) provides a summary of

incomplete images. This command supports the –storageserver, –mediaserver and –

lifecycle qualifiers to home in on ‗hot spots‘ that may develop into backlog situations and

displays the number of duplication operations in progress (either queued or active) and the total

...
inn_kam | 27 May 2013 | 1 comment

hello 

i took symantec support for changing my Exchange GRT retention time, as we have accidently given 1 week retention time to our weekly full GRT Exchange backup on disk Then we Symantec engineer change this to one month .

My environment was

Netbackup Master server 7.5.0.2

Netbackup Client (Exchange 2010) version 7.5.0.2

they use the command bpexpdate

i took screen shot also

check this C:\ProgramFile\Vertitas\Netbackup\bin\admincmd\bpexpdate -recalculate -backupid <grtclient_1234567890> -ret 3

 

also follow

http://www.symantec.com/business/support/index?page=content&id=HOWTO43656

exchange2010_ret.jpg