Providing the following information when creating a GRT Exchange case will not only help the TSE narrow down the issue, but will help resolve your case faster and more efficient.  This information will help the TSE outline an action plan before the first call back and WebEx.

What is GRT ? Granular Recovery Technology allows you to restore, at the most granular level meaning an individual piece of mail rather that the whole database.  If you are unsure you are using GRT , look at your policy attributes.  If the box 'enable granular recovery' is checked, then you are using GRT.  If it is not, please refer to this blog :

https://www-secure.symantec.com/connect/...

In my struggles to understand various instant snapshot technologies, I have come up with the following way to help me better understand the fundamental concepts behind all snapshot products.
Please note that everything covered here are deliberately oversimplified. I also refer to LUNs, disks, volumes and partitions interchangeably.
By sharing my understandings, I hope others who are as confused as I was would find this helpful.
I would also be very grateful if someone would be kind enough to point out any errors in my understandings. It helps everyone in the end and will be appreciated.
Please note, that although all my examples are based on Windows platforms, the fundamental concepts apply to *nix platforms too.

Snapshots - What are they:
To explain how and why it works is out of the scope of this simple post. In most cases it utilizes Copy-On-Write technologies, which I would recommend reading up on.
For the scope...

Hey readers - new post about Symantec's official VMware support on the official Backup Exec and NetBackup blogs. Be careful who you trust with your data.

Do I have to verify?    Here is a short summary of what’s up with that verify portion of the job that everyone says is so important, but seems to take too long. 

To ensure your backups are healthy it is strongly recommended to run a Verify.  The Verify job checks that data can be read or restored from the media. Backup Exec includes this as a default in backup jobs but you can schedule the verify operation to run at a different time or you can disable it. Scheduling Verify to run at a separate time enables the backup jobs to complete in a shorter time window.

Options  are:

At the end of the job.  This is automatically set in the job

After job finishes, as a  separate job  You can check the checkbox to  Verify the data on the client if the device supports it;  This allows the verify job to run remotely therefore freeing up...