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Dyneshia | 11 Dec 2012 | 0 comments

Providing the following information when creating a GRT Exchange case will not only help the TSE narrow down the issue, but will help resolve your case faster and more efficient.  This information will help the TSE outline an action plan before the first call back and WebEx.

What is GRT ? Granular Recovery Technology allows you to restore, at the most granular level meaning an individual piece of mail rather that the whole database.  If you are unsure you are using GRT , look at your policy attributes.  If the box 'enable granular recovery' is checked, then you are using GRT.  If it is not, please refer to this blog :

https://www-secure.symantec.com/connect/blogs/what-information-and-logs-include-when-creating-exchange-case-support-non-grt

Please provide the following informaiton...

Solange Deschatres | 09 Sep 2014 | 1 comment

From a business perspective, a disaster isn’t just a violent storm or terrorist attack that makes news headlines. Anything that makes normal operations difficult or impossible can be disastrous – Imagine that all of your customer files have evaporated, along with everyone’s email messages, pending customer orders and your entire accounts receivables database. This type of loss not only interrupts the flow of business but could halt it completely, and it poses a threat you can’t ignore.

Data recovery planning is essential for every business and should be part of an overall resiliency or business continuity plan. This plan will help you continue operations in the face of adverse incidents, big or small, and avoid catastrophic losses. At a high level data recovery planning can be broken down into three primary steps:

  1. Assess: Know and understand the value of your data and the impact loss would have on the business.
     
  2. ...
Digital_Kru | 27 Aug 2014 | 0 comments

It’s one of the highlights of the year, and this year not only didn’t disappoint, it was the best one yet. While the conference is officially ending tomorrow, the majority of the action has taken place, and the closing party is tonight as well. Did I mention The Black Keys are playing (woohoo!), a great band I look forward to seeing live.

This year VMware set up a ‘pub crawl’ style reception for the vendor floor last night. I can say from experience (mostly good, but occasionally bad) that a conference host that looks for creative ways to continue to get the attendees in front of the sponsors is very much appreciated. Kudos to the entire VMWorld team for a great event! This week has continually, and at times overwhelmingly, had great booth traffic. I love the conversations and interaction with attendees that ask questions about how they can do more with virtual. We’ve solved problems together, built strategies together, and we’ll see success together from this.

Here...

Digital_Kru | 26 Aug 2014 | 0 comments

One of my favorite things about VMWorld is the attendee mindset. People come here to have fun and socialize, and San Francisco is a great town, but they are here first and foremost to learn, explore, and grow from the event. The sessions are so numerous to choose from that many organizations send a few representatives, the labs are educational and practical. Where I see the best example of this mindset is at the vendor booth interactions. Yes, people like the free stuff, and love to win prizes, but there have been more meaningful and quality conversations I’ve had with dozens of attendees at the booth than in years past.

On to the technology – there are still so many, too many people still not virtualizing as much as they want to. My impressions and the industry analysis have both supported that this still revolves around the lack of virtualizing tier 1 applications. If there was a Family Feud style gameshow with admins playing, the top answer for “Things you might hear at...

Digital_Kru | 25 Aug 2014 | 0 comments

“And… here, we, go.” – (Heath Ledger’s immortal performance as Joker)

The opening reception was actually as expected, it was bigger than ever; at least it seemed that way, looking more like GITEX than ever before. With the announced attendance of 22,000 people it would have to be bigger. The floor was packed with the usual suspects, up and comers going for bigger booths than before, and the usual plethora of new entries to the field. Where 5 or 6 years ago, there were a hundred or so smaller startups, now it looks like a VC swap meet, with vendors touting their niche solution, with seemingly half of them looking to get bought up by one of the bigger fish.

Cloud.

That’s it. If you were missing the cloud shift, it’s been seismic (no pun intended with Sunday’s earthquake). The evolution of how data is managed has either come full circle (if you’ve been around for 15 or so years in this field) or bridged the gap to what is the consumerization of IT and acceptance...

Digital_Kru | 24 Aug 2014 | 0 comments

As I sit on the current alternative of the ‘nerd bird’ (as we used to affectionately call the American AUS-SJC direct) I’m on the DFW-SFO, catching up and geeking out with old colleagues, analysts I’ve worked with and listening to the grumpy lady in front of me who keeps calling the flight attendant over to complain about a luggage policy – I’m reminded of how much things have changed since I was an attendee at my first VMWorld in 2007. Back in my product management days I was an eager attendee for sessions and labs – thoroughly enjoying all 3 hours of my 2 hour VCB scripting lab. VCB scripting is a long gone requirement, and equally far down the list of my favorite experiences at VMWorld.

This week I’ll be posting updates about key topics, trends, and new emerging technologies and strategies for IT. What’s changed so much about VMWorld is the virtualization itself – I feel an almost parental pride in seeing how virtualization is (in the immortal words of Vince Vaughn, as...

pkh | 23 Aug 2014 | 0 comments

Here is a tutorial on how to Backup up individual folders/files via NDMP on an Isilon Cluster

https://www-secure.symantec.com/connect/forums/ndm...

Michael G Andersen | 14 Aug 2014 | 0 comments

When troubleshooting database backups, it is important to remember that a database backup is in principle an user initiated backup,
so the backup is actually started from the client by the script/database backup api.

The database backup is more sensitive to name resolution than file backup, partly because of the above

 

 

Places to look for information/things to do:

The activity monitor, probably where you would see the error first.

The bphdb log folder which gives the script exit status, environment information and other things there can help figure out what the issue is.

The dbclient log folder with 777 permission which gives detailed information about the backup done by the database api e.g. rman

The database api's log e.g. rman messagelog

The database's log e.g the alert log for Oracle

The OS system logs, but often this a copy of the messages from the database's logs

...

Shashank_Mulay | 11 Aug 2014 | 12 comments

I am really excited to announce that Symantec Desktop Laptop Option (DLO) 7.6 is generally available!

 

What’s New in DLO 7.6?

This release is based on the theme Proliferation, Stability and Supportability.

 

Proliferation:

  1. Mac Agent: DLO now supports backups on Mac desktops and laptops. Mac OS X support is provided for 10.7, 10.8 and 10.9 OS releases.
  2. Platforms: DLO now supports Windows 2012 R2 for server installation.
  3. Mail Client Support: DLO extends its support to IBM Lotus Notes ® 9.X release.

 

Stability:

  1. Automatic Integrity Checker (AIC): Validates the reliability and integrity of data. AIC runs in the background and does not affect the system performance.
  2. Bandwidth and CPU throttling: Ability to configure the maximum amount of bandwidth and CPU cycles the Desktop and Laptop Option can...
Walker_Yang | 04 Aug 2014 | 0 comments

For some people, it might be a little bit hard to find the documents and patches for NetBackup easily and efficiently. Here provide a simple way to find them, just remember Symantec official web site and simple navigation link, that's all you need to do.

1. Visit Symantec offical web site: www.symantec.com, scroll down and click "Supported Products A-Z".

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2. In the supported product list, choose the product you want. Scroll down and click "NetBackup Enterprise Server"

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3. Now we've entered into NetBackup Enterprise Server Technical Support web. Here we can find the documents and files, as follows:

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4. Click "Documentation", you'll navigate...