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Backup and Recovery Community Blog
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inn_kam | 28 May 2013 | 0 comments
I have upgraded DLO AGENT from DLO 7.0 TO DLO 7.5 , i got the error "Access denied. Failed to create recovery key" So when i took support from symantec , they give reference to DLO 7.5 Admin guide 
When I upgrade the Desktop Agent from 7.0 to 7.5 by using a different user account (instead of
the administrator account that was used to log on to the machine and install Desktop Agent 7.0
version), and when I try to access the existing desktop user data folder, the Desktop Agent goes
to disabled state with the following error: “Access denied. Failed to create recovery key.”
The error occurs because the user account may not have the privileges to access the existing
desktop user data folder.
To resolve this issue, follow these steps:
1 Right-click the desktop user data folder, and...
inn_kam | 28 May 2013 | 1 comment


Note 1: For any existing customers with previous release of DLO (NetBackup DLO or BackupExec DLO) apart from the versions mentioned above, it will be a stepped upgrade support. That is, customers should first upgrade the existing version of DLO to Symantec DLO 7.0, and then upgrade to Symantec DLO 7.5

Upgrading to Symantec DLO 7.5
To upgrade from a previous version of DLO to Symantec DLO 7.5, follow these steps:
1 Run setup.exe to start the installation wizard.
2 Click Next.
3 Read the license agreement, and if you accept the terms, select I accept the
terms in the license agreement.
4 Click Next.
5 As DLO 7.5 comes with Dedupe feature, the following screen appears.
inn_kam | 27 May 2013 | 9 comments

In NetBackup 7 monitoring SLP activity has been greatly simplified with the introduction of SLP reports

in OpsCenter which is discussed in more detail later in this document.

It is also possible to get an immediate view of the progress of the SLPs use the Storage Lifecycle Policy

utility command, nbstlutil. This command can be used to spot potential backlog problems before they

build up to unmanageable levels. Two options of the nbstlutil command are particularly useful for


nbstlutil report – this command (which is new in NetBackup 7.1) provides a summary of

incomplete images. This command supports the –storageserver, –mediaserver and –

lifecycle qualifiers to home in on ‗hot spots‘ that may develop into backlog situations and

displays the number of duplication operations in progress (either queued or active) and the total

size of...

inn_kam | 27 May 2013 | 1 comment


i took symantec support for changing my Exchange GRT retention time, as we have accidently given 1 week retention time to our weekly full GRT Exchange backup on disk Then we Symantec engineer change this to one month .

My environment was

Netbackup Master server

Netbackup Client (Exchange 2010) version

they use the command bpexpdate

i took screen shot also

check this C:\ProgramFile\Vertitas\Netbackup\bin\admincmd\bpexpdate -recalculate -backupid <grtclient_1234567890> -ret 3

also follow


PravinAmin | 22 May 2013 | 1 comment

SSR 2013 supports Windows Server 2012 and Windows 8 including new features introduced in this release of Windows.

Following are the new features of Windows Server 2012 and Windows 8 supported by SSR 2013

  1. Support for Volumes created on Storage pools
  • SSR 2013 recognizes volumes created from Storage Pools. It can backup and restores these volumes like physical volumes in the system. SSR 2013 also detects physical disks that make Storage Pools. These disks are not exposed through SSR 2013 during target selection.
  • However SSR 2013 does not backup/restore store pool configuration information. End user will have to create virtual disk/ spaces manually before SSR 2013 can restore volumes to these disks. Symantec System Recover Disk (SSRD) 2013 now contains PowerShell cmdlets to create/configure storage pools.
  • SSR 2013 also supports cold backup of storage pools volumes.
  1. Dedupe support...
Susie Spencer - BE Product Marketing | 20 May 2013 | 7 comments

Windows-Server-2012-infographic-rev-Ja-2013-05-20_0.jpgNobody can deny that the data center today is undergoing a dramatic transformation, bringing in all sorts of new technology, and constantly in a state of change. Between new devices, operating systems and service delivery platforms, change is really the only thing IT can depend on. 

We set out to see how businesses are doing when it comes to navigating their way through these changes. Our recent Windows Server 2012 Migration/Virtualization Survey was created to take a closer look at organizations attitudes towards migration, what their adoption plans are and get a closer look at virtualization trends in the market.

Change is the New Constant

The first finding that really jumped out at us is the...

Shashank_Mulay | 20 May 2013 | 1 comment

Hi All,

In this blog you will get introduce to product Symantec System Recovery Linux edition 2013 commands. This can be used to quickly refer available commands product offers.

For more details on prerequisites, examples and features details please refer user guide symsrl.pdf which comes along with product.

1. Backup a device or mounted volume commands:



Configure a backup using command line wizard.

#symsr  -createjob

Backup device or mount point from command line

#symsr  –b <device or mount point>  -d  <destination folder>

2. Backup job management commands:




View job

#symsr  –info  job

Rami Nasser | 19 May 2013 | 0 comments

Dear All,

Symantec  have launched the NBU 5230 appliances for Middle East . The 5230 comes with more cores and memory and storage size updates.

Please find attached data sheet and comparison.

Please note the 5xxx series are not available for our region and only for selected customers.

manishkrsingh | 17 May 2013 | 4 comments

First-time install:


You install Symantec Installation Manager on the computer where you plan to install the Symantec System Recovery 2013 Management Solution. Ensure the server has high speed internet connection.

For an offline installation, you install Symantec Installation Manager on a computer that has an Internet connection. You then use Symantec Installation Manager to create an installation package that you run on the computer that does not have an Internet connection

  1. Log on to your computer by using either the Administrator account or an Account with administrator privileges.
  2. Install Symantec Installation Manager (SIM).

          a) To download SIM, visit

PackMatt73 | 16 May 2013 | 0 comments

A bank without money is not going to attract any customers. And while it’s unlikely that a sinkhole will suddenly appear and swallow up a vault, there is an important resource in business today that is all too vulnerable: information.

According to the latest State of Information Survey from Symantec, roughly half of an organization’s value can be attributed to the information it is generating and storing. And like the bank that needs to be able to loan out its funds to generate revenue through earning interest, information does companies no good if employees and customers can’t gain access to what they need.

There are a variety of factors that can put business information at risk today. Natural disasters, accidental deletions and malicious outsiders can all be as damaging to the average business as a robbery to a bank. In case disaster does strike, organizations need to know they have a solution that...