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Backup and Recovery Community Blog
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Santhosh_Bhanda | 04 May 2014 | 11 comments

We're pleased to update you that Symantec DLO 7.6 Beta (Windows + Mac) has moved to the next stage, with a full feature build now available for download.

Please login to SymBeta (https://symbeta.symantec.com/login.html) to access access the build.

If you haven’t already registered for the Beta program, you’ll need to register here https://symbeta.symantec.com/callout/?callid=86FFCE8379A949318C954A79957EF283.

Top features available in this build include

  •          Backup Interruption Tolerance
  •          Support for Open file Backup
  •          Enhanced De-Duplication – Improved Reliability, Scalability and Performance
  •          Lotus Notes 9.x Support
  •  ...
BalaP | 17 Apr 2014 | 1 comment

Hi,

After configuring the Backup Exec 3600 Appliance we are getting email for every 10 mins stating proxy error not able to communicate to server to upload call home data.

CALLHOME status: Not able to upload callhome data

Error: 500 SSL read timeout:

Please contact Symantec Support to resolve this issue.

CallHome Proxy Show

Proxy Settings

        Server    : https://Ipaddress

        Port      : 8080

This issue resolved after adding "s" to http, since the data is sent through secured http.

Thanks,

NBU Channels Guy | 07 Apr 2014 | 3 comments

Do you know about the NetBackup Analyzer tool?    Have you used it?    Do you use it yearly?  

All questions that every NetBackup customer should be asking themselves.  The following story came to me recently from one of our Account Executives, Derek Hunter.  It reinforces the value of information and the use of a simple tool to improve the operation of an ever changing backup landscape.  

Recently, Derek received a call from a frustrated NetBackup customer that was not able to make their backup windows. Following a short conversation, the customer agreed to run the NetBackup Analyzer to give us potential clues on their issue and to get a basic overview of their environment. 
 
The NBU Analyzer took the customer ten minutes to run (a simple script) on their end and within 24 hours they received a call from Derek with results, a report and a suggestion to fix their concern.  By...

Daeyoung_Chun | 06 Apr 2014 | 3 comments

I want to share the following simple tip.
This is to query the BE SQL DB(BEDB) for check the file name for the catalog.
This information will not be directly supported by Symantec.
In addition, this feature is not available directly from Backup Exec.
Symantec is not responsible for any issue caused by a use of it as well.

select cr.MachineName,
       cr.ResourceName,
       ci.HistoryFileName,
       ci.ImageName,
       cm.MediaName,
       ci.EngineName,
       cf.MediaID,
       ci.ImageNumber,
       cm.CartridgeLabel,
       cm.MediaType,
       cm.Location,
...

ramcm | 02 Apr 2014 | 2 comments

Registrations for Symantec DLO 7.6 Beta program is now open. Click here to register...

https://symbeta.symantec.com/callout/?callid=86FFCE8379A949318C954A79957EF283

Artegic | 01 Apr 2014 | 0 comments

In https://www-secure.symantec.com/connect/forums/lin... I reported being surprised by my Backup Exec 2012 installation accusing me of a license violation (translated from German):

     Message:       Linux Media Server Option-License Violation
                    The trial period for the Linux Media Server Option has expired.
                    You must acquire the Linux Media Server Option or deactivate the devices.
        ...

Hadley Robinson | 14 Mar 2014 | 0 comments

I followed every thread all over the world to attempt a fix for this error "V-79-57344-65245 - A failure occurred accessing the object list" that was being thrown in the following environment while backing up a remote server.  This is a generic error when VSS is having problems accessing mounted volumes/directories/files.

Backup Exec Server: Windows 2003 SP2 Backup Exec v12.5 with all patches, hotfixes, and updates  PDC
Remote Server: Windows 2003 SP2 w Exchange 2003 BDC

Backup Exec could backup files that were not open on the remote server and in use.  Anything that needed AOFO (VSS) would throw the error.  The system log on the remote server would throw the Ntfs 55 error (corrupted disk).

None of the published fixes worked including /../ entries that might be...

SymTerry | 28 Feb 2014 | 0 comments

Upgrading… For System Administrators, this can be a painful idea.  What are the new hardware requirements? Where do I get the software? What is the correct process for my environment’s upgrade? So much has to be planned for with minimal downtime in mind.

Symantec has a great one-stop shop for tools and services supporting NetBackup upgrades and troubleshooting, the SORT Web Portal (https://sort.symantec.com/netbackup). SORT stands for Symantec Operations Readiness Tools and simplifies some of the most time-consuming administrator tasks. It helps you identify risks in your datacenters and improve operational efficiency, enabling you to manage the complexity associated with datacenter architectures and scale.

For NetBackup upgrades, there are data collection tools that point out common issues, identify installation and upgrade requirements, track product licenses, and gather data for support troubleshooting. ...

Mark_Solutions | 25 Feb 2014 | 0 comments

We all know that you shouldn't back up a client to a Media Server of a lower version of NetBackup but sometimes it is easy to make an oversight.

An example cropped up recently for me at a straight forward staged upgrade.

The plan was a Master Server upgrade in week 1, let that settle for a couple of weeks before upgrading the Media Servers then a couple more weeks and upgrade all clients - change control / rollback options and all that!

Along the way it was decided to virtualise the Master Server too.

Sounded OK until we did the testing when everything worked great apart from the Catalog backup which went to a Media Server (The Master being virtualised could not have tape drives)

The backup failed with a 154 - Storage Unit is not compatible - storage unit characteristics mismatched to request.

Couldn't find any tech notes and the penny hadn't quite dropped when I first saw the...

Elizabeth Teffner | 10 Feb 2014 | 1 comment
My name is Elizabeth Teffner. I'm a Customer Research Analyst at Symantec. Our Customer Research group is organizing Customer Safaris to observe how Data Scientists, Database Administrators and Storage Administrators do their work.
 
What is a Customer Safari?
 
Customer Safari is where we come to your office and observe your day. Understanding how people work and go through their day helps us generate ideas on how we may make improvements or create new products or services. The best way to do this is to quietly sit and observe how a typical day for our customers goes.   
 
If you are interested, we are looking for 3 to 4 hours to sit with you and observe.  There will be little interaction except for occasional clarification question. Also, this is not a sales call!  This is strictly a customer research project. During our visit...