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inn_kam | 11 Jun 2013 | 1 comment

Hello 

when i upgraded Netbackup from 6.5 to 7.5 many customers came up with dll hanging problems, so when we terminate them , installation successfully started , so Symantec tech note was greatly help ful for me

error

"Please terminate any other NetBackup processes and rerun installation again." and "ERROR: Warning the following processes are still running that need be shutdown. These processes have NetBackup dlls loaded which need to be replaced"

Failed to copy file from C:\Program Files\VERITAS\\NetBackup\bin\admincmd\NetBackup.dll to C:\Program Files\VERITAS\\NetBackup\bin\NetBackup.dll

Error was: The process cannot access the file because it is being used by another process.

Solution

 

Overview:
During a upgrade installation, sometimes the SYSTEM process might hold certain DLLs in memory.  A review of the installation logs located in %temp%...
Mahesh_SSR_PM | 10 Jun 2013 | 2 comments

Dear SSR Family Members

 

It’s been a long time since I made my last post. I was waiting for the release of Service Pack 1 (SP1).

Help_About.jpg

It’s been 2 weeks since this was released. Hope you are finding this value pack very useful. In case you are yet to get hands-on, let me summarize the key benefits encapsulated in this value pack.

First of all, as usual, this release is for all family members whether it’s SSR for Windows, SSR Linux, SSR MS or SSR Monitor.

Key Defects addressed in SP1 include:

SSR Windows

-        Ability to perform P2V conversions from a NAS device acting as the staging area.

-        Ability for Windows to restart successfully after UEFI store

-        No blue...

Backup_In_A_Box | 06 Jun 2013 | 0 comments

5230 has same capacity options as NetBackup 5220

5230 has same form factor & expansion shelf (2U+3U+3U)

5230 has 12 compute cores, 5220 has 8 cores

64 or 128GB RAM on 5230, 48 or 96GB RAM on 5220

Broader I/O configurations on 5230.

2 10Gb Ethernet standard on each 5230 option

5 PCI-e slots available for I/O on 5230  versus 4 on 5220

Scott Thornberry | 06 Jun 2013 | 0 comments

Hello Everyone:

 

We are planning on a meeting Thursday July 18 2013 at the same place:

The Symantec office in Southfield.  

The time will be 11:00 AM with lunch to be served.

 

We will be discussing NetBackup AIR.  (Auto Image Replication) .

Also we will do some planning and discussions for having some good hands on

Work Shops as we talked about in the past, for the next meetings.  So please come join us

and be a part of the discussions.  This will allow us to get more details on AIR have some planning and discussions for a fall meeting to have hands on Work Shops that Scott Warmbier is dedicated to setting up for all of us.

 

More details will follow so save the date.

 

Scott Thornberry

PackMatt73 | 04 Jun 2013 | 0 comments
Location: 

 Google+ - http://buex.ec/beISOse

Time: 

 Wed, 12 June, 2013 - 13:00 - 14:00 EDT

Are you a Backup Exec user?  Do you ever have wild ideas about how you could better use this solution?  Ever run into a technical issue?  How would you feel about Hanging Out for an hour with a Systems Engineer & a Technical Support Engineer to go through whatever is on your mind regarding Backup Exec?

Backup Exec is pleased to announce a series of Google+ Hangouts beginning Wednesday 12 June at 1.00 pm EDT/10.00 am EDT 

These hangouts will be open forums with customers, partners, and employees addressing any questions or concerns regarding Backup Exec 2012.  Our featured technical experts will be Systems Engineer ...

Gaurav Kaushal | 04 Jun 2013 | 3 comments

Hi,

Recently I have seen a spate of escalations where the Microsoft SharePoint Resources node is not visible in Backup Archive and Restore (BAR) GUI and as a result SharePoint backup fails with Status 2.

Initially I suspected some configuration steps were missing but SharePoint_check.exe came clean and so does our spprobe.exe but the issue still remains.

After investigating the logs from various customers, it was discovered that the process SPSWrapperX.exe, which is responsible for discovering SharePoint topology, is timing out before we could discover the topology and hence we are not seeing the Microsoft SharePoint Resources Node in BAR GUI.

To overcome this problem we can configure a Timeout option in registry for discovering topology.

Create a new Key called “Timeout“ under

HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\BEDS\Engine\SharePoint\

Then create a REG_DWORD value “gettopology...

Alex Sakaguchi | 31 May 2013 | 0 comments

Virtualization isn’t new.  For many years now organizations have been taking advantage of the increased flexibility and cost savings virtualizing servers and applications offers.  However, when it comes to deploying backup and recovery solutions to protect the virtual environment, things are very different from what organizations may be used to – and if not done correctly, backups can fail, performance can wane, and recoverability can go out the window.  In essence, virtual machine backup can suck.

At Symantec Vision 2013, Symantec virtualization gurus Jim Olson and George Winter took a deep dive into best practices for backup and recovery of VMware, walking through critical steps to ensuring maximum benefit, while also reminding folks of the basics.  If you missed it, don’t worry! Join the Symantec NetBackup team on Wednesday, June 12 at 9:30am PT for an On Air Google+ Hangout and learn how to get the most out of NetBackup's...

kirankamreddy | 29 May 2013 | 0 comments

AutoSupport provides proactive and automated support experiences for appliance customers. When enabled, AutoSupport proactively monitors appliance hardware components, automatically creates support tickets if necessary and forwards them to partners/support teams to expedite issue resolution. With AutoSupport, appliance issues get resolved even before the customer becomes aware of the issues. The following materials provide information on AutoSupport benefits and on how to enable AutoSupport. These are great external assets to keep handy and leverage during customer conversations on AutoSupport.

 

Quick video on how to enable AutoSupport: http://bit.ly/EnableAutoSupport

AutoSupport home page : http://go.symantec.com/autosupport

AutoSupport Solution Overview: http://bit.ly/ASSolBrief

...
Iesa Behbehani | 29 May 2013 | 0 comments

Backup Exec is pleased to announce that we are having a Google+ hangout on Wednesday June 12, 2013 at 1pm EDT / 10am PDT.  Our Focus is to have an open discussion with customers, partners, and employees about any questions or concerns regarding Backup Exec 2012.  Joining us will be two of Symantec's most knowledgeable technical experts.  Travis Larson, an Inside Systems Engineer and Michael McNally, a Technical Support Engineer will be...

lmosla | 29 May 2013 | 2 comments

Prior to using Deduplication get an accurate snapshot of your system requirements. The first steps include determining what supported deduplication storage device and the type of deduplication you are going to use prior to installing the Deduplication Option.
Use the Hardware Compatibility List to help establish the storage device type.

Storage Types:
There are currently two main options to choose from:
1. Backup Exec Deduplication disk storage devices:
o A 64-bit Backup Exec server.
o A Backup Exec server with either one quad-core processor or two dual-core processors.
o The location needs to be on a dedicated / non-removable volume.

2. OpenStorage devices:
o The OpenStorage device requires a plug in or connector which is purchased from the...