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What information and logs to include when creating a Sharepoint case with support ( non-grt)
Dyneshia | 18 Dec 2012 | 0 comments
 

Providing the following information when creating a Sharepoint case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient.  The following information will help the TSE outline an action plan before the first call back and WebEx.

1) Environment Information

Master Server Name:   
OS :
NBU Version:

Media Server Name:
OS:
NBU Version :

SharePoint Front Web Server Name:
OS:
NBU Version
SharePoint version :
For SharePoint 2010, please confirm service pack.
To check Service pack, From the SharePoint Admin console -> upgrade and patch management -> check product and patch installation status
If you are running on service pack 1, you must be at NBU 7.1.0.4 or higher
This must be done on ALL nodes in the farm.

SQL Server ( SharePoint back end) Name:
OS...

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Slides and Notes from the Phoenix Backup & Archiving User Group Meeting - December 6, 2012
AlanTLR | 12 Dec 2012 | 0 comments

Attached you will find the presentations and notes from the Phoenix Backup and Archiving User Group Meeting, which covered the following topics:

 

  • NetBackup 7.5 New Features and NetBackup 7.6 Sneak Peek by Michael Lesicko, Symantec
  • Clearwell eDiscovery Platform Demo by Randy Law, Symantec, and a Presentation by Andrew Becker, Trace3 and Randy Law, Symantec
  • Roundtable Discussion

The meeting was held at Trace3 in Phoenix.  More information on the meeting here: https://www-secure.symantec.com/connect/events/phoenix-backup-archiving-user-group-meeting-december-6-2012.

 

 

 

 

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LAUNCH NOTIFICATION: PartnerAssist Assessment Assistance for NetBackup (Update)
Raghu Gopalan | 11 Dec 2012 | 0 comments

We are pleased to announce an update to the existing PartnerAssist Assessment Assistance for NetBackup service. With this maintenance release of PartnerAssist Assessment Assistance for NetBackup, all of the underlying IP artifacts have been updated to align with the enhancements/features applicable to the latest NetBackup Assessment tools and associated documentation. This service is available for fee to Symantec Partners effective 15 Dec 2012.

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What information and logs to include when creating a GRT Exchange case with support.
Dyneshia | 13 Mar 2013 | 0 comments

Providing the following information when creating a GRT Exchange case will not only help the TSE narrow down the issue, but will help resolve your case faster and more efficient.  This information will help the TSE outline an action plan before the first call back and WebEx.

What is GRT ? Granular Recovery Technology allows you to restore, at the most granular level meaning an individual piece of mail rather that the whole database.  If you are unsure you are using GRT , look at your policy attributes.  If the box 'enable granular recovery' is checked, then you are using GRT.  If it is not, please refer to this blog :

https://www-secure.symantec.com/connect/...

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What information and logs to include when creating an Exchange case with support ( non-grt)
Dyneshia | 13 Dec 2012 | 4 comments

Providing the following information when creating an exchange case will not only help the TSE narrow down the issue, but will help resolving your case faster and more efficient.  The following information will help the TSE outline an action plan before the first call back and WebEx.

If you are using GRT with exchange, be sure to check out : https://www-secure.symantec.com/connect/blogs/what-information-and-logs-include-when-creating-grt-exchange-case-support

1) Environment Information

Master Server Name:   
OS :
NBU Version:

Media Server Name:
OS:
NBU Version :

Exchange Server  Name:
OS:
NBU Version :
Exchange Version:

If this is a cluster or 2010 DAG please include the following :

Cluster / DAG NAME:
Node Name :
Node Name:
Node Name

If this is exchange 2007 or 2010

CAS server Name :
OS...

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The Concept of Snapshot Levels and Quiescing
RLeon | 04 Dec 2012 | 4 comments

In my struggles to understand various instant snapshot technologies, I have come up with the following way to help me better understand the fundamental concepts behind all snapshot products.
Please note that everything covered here are deliberately oversimplified. I also refer to LUNs, disks, volumes and partitions interchangeably.
By sharing my understandings, I hope others who are as confused as I was would find this helpful.
I would also be very grateful if someone would be kind enough to point out any errors in my understandings. It helps everyone in the end and will be appreciated.
Please note, that although all my examples are based on Windows platforms, the fundamental concepts apply to *nix platforms too.

Snapshots - What are they:
To explain how and why it works is out of the scope of this simple post. In most cases it utilizes Copy-On-Write technologies, which I would recommend reading up on.
For the scope...

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Need a Solution? CraigV Just May Have It
LeslieMiller | 26 Nov 2012 | 19 comments

 

 

Symantec Connect is proud of the quick help and success rate in helping you get answers to your product questions. But we couldn't do it without our users. And one of our best experts is Trusted Advisor CraigV.

Craig lives in South Africa and hangs out in the Backup and Recovery community and offers solutions to a wide variety of users questions. In fact, Craig just passed the 1,000 solution milestone. That means Craig has offered a solution to more than 1,000 users challenges.

Please join me in congratulating CraigV on this amazing milestone. Thank you Craig for your expertise and dedication to Connect.

 

 

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Quality Wins Every Time: VMware 5.1 Support Update
Drew Meyer | 20 Nov 2012 | 0 comments

Hey readers - new post about Symantec's official VMware support on the official Backup Exec and NetBackup blogs. Be careful who you trust with your data.

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Answers to questions asked during the webcast "Take VMware vStorage APIs to the Limit with Unrivaled Data Protection"
AbdulRasheed | 19 Nov 2012 | 1 comment

Thank you for attending Symantec webcast Take VMware vStorage APIs to the Limit with Unrivaled Data Protection. The recording of this webcast will be available soon. I am documenting the questions asked during the webcast and respective answers below. The names are withheld for privacy reasons. 

 

 

1. We're seeing snapshots not being removed after the backup operation is finished. Issues?
 
NetBackup’s bpfis program is executing creation and deletion of hypervisor level snapshots using VADP (vStorage APIs for Data Protection) APIs. The snapshot deletion issues occur mainly because of hiccups within the ESXi stack. For example, the backup was too long (or there were too many snapshots at the same time) that resulted in near 100% space consumption. The best way to verify what had happened is to look at vSphere client for the events associated with the virtual machine(s) in question...
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Backup Exec 2012 How To for that Verify Option
lmosla | 21 May 2013 | 0 comments

Do I have to verify?    Here is a short summary of what’s up with that verify portion of the job that everyone says is so important, but seems to take too long. 

To ensure your backups are healthy it is strongly recommended to run a Verify.  The Verify job checks that data can be read or restored from the media. Backup Exec includes this as a default in backup jobs but you can schedule the verify operation to run at a different time or you can disable it. Scheduling Verify to run at a separate time enables the backup jobs to complete in a shorter time window.

Options  are:

At the end of the job.  This is automatically set in the job

After job finishes, as a  separate job  You can check the checkbox to  Verify the data on the client if the device supports it;  This allows the verify job to run remotely therefore freeing up...

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