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Gaurav Kaushal | 14 Jun 2013 | 0 comments

Hey Guys,


Recently I came across a case where the one of our customer was facing an issue on restore of SharePoint List that contained custom columns.







I tried reproducing it in house but I could not, then I asked for output of spprobe2010.exe, from the output I could see that the customer has upgraded SharePoint to cumulative pack - 14.0.6134.5000.

I upgraded my SharePoint setup to same cumulative pack and tested again and voila!!! The issue is reproduced at my setup. I investigated further and found that there are some underlying SQL changes in the cumulative pack.

The fix to this has been provided in an ET...

backup.wallace-computing | 13 Jun 2013 | 0 comments
An account executive I work with recently asked me for two questions to start discussions with his customers on backup and recovery issues.  Limiting this to only two is a challenge so this post is the first two questions I would suggest.
Two simple questions to ask yourself (or your customers)
1.     How are you positioned for Disaster Recovery?
2.     Do you want to be tape free?
Both of these are intertwined with the trends in the data protection space, driven by  Deduplication appliances and replication.
Let’s hit the second question first.  Tape has its place for longer term retention.  That has not disappeared for most organizations.  “Cloud” based archiving services are starting to...
inn_kam | 11 Jun 2013 | 1 comment


when i upgraded Netbackup from 6.5 to 7.5 many customers came up with dll hanging problems, so when we terminate them , installation successfully started , so Symantec tech note was greatly help ful for me


"Please terminate any other NetBackup processes and rerun installation again." and "ERROR: Warning the following processes are still running that need be shutdown. These processes have NetBackup dlls loaded which need to be replaced"

Failed to copy file from C:\Program Files\VERITAS\\NetBackup\bin\admincmd\NetBackup.dll to C:\Program Files\VERITAS\\NetBackup\bin\NetBackup.dll

Error was: The process cannot access the file because it is being used by another process.



During a upgrade installation, sometimes the SYSTEM process might hold certain DLLs in memory.  A review of the installation logs located in %temp%...
Mahesh_SSR_PM | 10 Jun 2013 | 2 comments

Dear SSR Family Members


It’s been a long time since I made my last post. I was waiting for the release of Service Pack 1 (SP1).


It’s been 2 weeks since this was released. Hope you are finding this value pack very useful. In case you are yet to get hands-on, let me summarize the key benefits encapsulated in this value pack.

First of all, as usual, this release is for all family members whether it’s SSR for Windows, SSR Linux, SSR MS or SSR Monitor.

Key Defects addressed in SP1 include:

SSR Windows

-        Ability to perform P2V conversions from a NAS device acting as the staging area.

-        Ability for Windows to restart successfully after UEFI store

-        No blue...

Umair Hussain | 06 Jun 2013 | 0 comments

5230 has same capacity options as NetBackup 5220

5230 has same form factor & expansion shelf (2U+3U+3U)

5230 has 12 compute cores, 5220 has 8 cores

64 or 128GB RAM on 5230, 48 or 96GB RAM on 5220

Broader I/O configurations on 5230.

2 10Gb Ethernet standard on each 5230 option

5 PCI-e slots available for I/O on 5230  versus 4 on 5220

Scott Thornberry | 06 Jun 2013 | 0 comments

Hello Everyone:


We are planning on a meeting Thursday July 18 2013 at the same place:

The Symantec office in Southfield.  

The time will be 11:00 AM with lunch to be served.


We will be discussing NetBackup AIR.  (Auto Image Replication) .

Also we will do some planning and discussions for having some good hands on

Work Shops as we talked about in the past, for the next meetings.  So please come join us

and be a part of the discussions.  This will allow us to get more details on AIR have some planning and discussions for a fall meeting to have hands on Work Shops that Scott Warmbier is dedicated to setting up for all of us.


More details will follow so save the date.


Scott Thornberry

PackMatt73 | 04 Jun 2013 | 0 comments

 Google+ -


 Wed, 12 June, 2013 - 13:00 - 14:00 EDT

Are you a Backup Exec user?  Do you ever have wild ideas about how you could better use this solution?  Ever run into a technical issue?  How would you feel about Hanging Out for an hour with a Systems Engineer & a Technical Support Engineer to go through whatever is on your mind regarding Backup Exec?

Backup Exec is pleased to announce a series of Google+ Hangouts beginning Wednesday 12 June at 1.00 pm EDT/10.00 am EDT 

These hangouts will be open forums with customers, partners, and employees addressing any questions or concerns regarding Backup Exec 2012.  Our featured technical experts will be Systems Engineer ...

Gaurav Kaushal | 04 Jun 2013 | 3 comments


Recently I have seen a spate of escalations where the Microsoft SharePoint Resources node is not visible in Backup Archive and Restore (BAR) GUI and as a result SharePoint backup fails with Status 2.

Initially I suspected some configuration steps were missing but SharePoint_check.exe came clean and so does our spprobe.exe but the issue still remains.

After investigating the logs from various customers, it was discovered that the process SPSWrapperX.exe, which is responsible for discovering SharePoint topology, is timing out before we could discover the topology and hence we are not seeing the Microsoft SharePoint Resources Node in BAR GUI.

To overcome this problem we can configure a Timeout option in registry for discovering topology.

Create a new Key called “Timeout“ under


Then create a REG_DWORD value “gettopology...

Alex Sakaguchi | 31 May 2013 | 0 comments

Virtualization isn’t new.  For many years now organizations have been taking advantage of the increased flexibility and cost savings virtualizing servers and applications offers.  However, when it comes to deploying backup and recovery solutions to protect the virtual environment, things are very different from what organizations may be used to – and if not done correctly, backups can fail, performance can wane, and recoverability can go out the window.  In essence, virtual machine backup can suck.

At Symantec Vision 2013, Symantec virtualization gurus Jim Olson and George Winter took a deep dive into best practices for backup and recovery of VMware, walking through critical steps to ensuring maximum benefit, while also reminding folks of the basics.  If you missed it, don’t worry! Join the Symantec NetBackup team on Wednesday, June 12 at 9:30am PT for an On Air Google+ Hangout and learn how to get the most out of NetBackup's...

kirankamreddy | 29 May 2013 | 0 comments

AutoSupport provides proactive and automated support experiences for appliance customers. When enabled, AutoSupport proactively monitors appliance hardware components, automatically creates support tickets if necessary and forwards them to partners/support teams to expedite issue resolution. With AutoSupport, appliance issues get resolved even before the customer becomes aware of the issues. The following materials provide information on AutoSupport benefits and on how to enable AutoSupport. These are great external assets to keep handy and leverage during customer conversations on AutoSupport.


Quick video on how to enable AutoSupport:

AutoSupport home page :

AutoSupport Solution Overview: