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Backup Exec
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Brian Greene | 25 Nov 2013 | 27 comments

Feb. 19, 2014: ***Please find a new update to this post at: https://www-secure.symantec.com/connect/blogs/back...  for additional information*** 

By way of introduction, my name is Brian Greene and I lead the product management team for Backup Exec. In late October, we posted an update about Backup Exec 2012 R2 and promised you more details as they became available. In the spirit of keeping an open dialog, I wanted to get back to you and share the latest information: 

  1. Windows Server 2012 R2 support: Backup Exec 2012 R2 will include agent and media server support for Windows Server 2012 R2. This is a significant undertaking by...
Kate Lewis | 19 Nov 2013 | 0 comments

The Backup Exec 2012 Service Pack 3 (SP3) is now available for download and adds support for vSphere 5.5.

How to download the service pack

If you are an existing customer and would like to download the latest Backup Exec service pack, please visit: http://www.symantec.com/docs/TECH205351. From there download the EXE at the bottom of the page. If you experience any difficulties or need any assistance, please email: Lenora_Moss@symantec.com.

Free 60-day trial

If you’re new to Backup Exec, try out Backup Exec today with our free Backup Exec 60-day trial. Visit: www.backupexec.com/trybe to download your copy.

Blake M | 23 Oct 2013 | 100 comments

 ***Nov. 26, 2013:  Thank you for all of your comments.  A new update is now available at:  https://www-secure.symantec.com/connect/blogs/backup-exec-2012-r2-update-news-about-windows-server-2012-r2-support-and-target-ga ***

From:  Blake McConnell, vice president of Product Management, Backup and Recovery, Symantec Corp.

It’s always a good day when we can share product updates and progress with Symantec’s Backup Exec community. This is one of those good days.

Thank you

First I want to thank all of you for your continued loyalty to Backup Exec. I realize that today’s update may not address every question, wish or concern, but still want to communicate the significant progress that is being made.

vSphere 5.5® support

...

james_sherburne@symantec.com | 14 Oct 2013 | 0 comments

  Simplified Access & Expanded Non-English Language Support Now Available!

Our top-level Backup Exec and Symantec Endpoint Protection landing pages (support.symantec.com/backup-exec and support.symantec.com/endpoint-protection) have been dramatically streamlined and simplified, with a number of changes designed to make important information more readily accessible. In addition to basic changes, like moving contact numbers to the Contact Support page:

  • Knowledge base searches are now available from every page
  • All BE and SEP landing pages will have a “Change Language” element.  The language choices are English and nine other non-English languages.  The language preference is saved (by a cookie), and subsequent pages on Symantec.com will display in that language.

 SymHelp - Updated:  Now Accessed via "Diagnostics" link:

Symantec announces the latest upgrade of our free...

SkipStPierre | 03 Aug 2013 | 3 comments

BEPT#1.jpg

What is the Backup Exec Partner Toolkit?

The Backup Exec Partner Toolkit demonstrates the power of the Backup Exec data protection portfolio by qualifying the hardware configuration of potential backup servers to ensure they will perform to expectations, by calculating front-end capacity amounts to streamline the Backup Exec licensing process, and by demonstrating the storage optimization benefits of Backup Exec’s deduplication technology.

BEPT.jpg

The Backup Exec Partner Toolkit includes three components designed to help partners and end users perform environmental assessments either before or after installing a Backup Exec solution. These are as follows:

  • Performance Analyzer
  • Deduplication Assessment
  • Front-end Capacity Analyzer

...

PackMatt73 | 05 Jul 2013 | 94 comments

 ***I would like to thank all of you for the contributions made to this post over the last month. We hear your frustrations and concerns. At this time, we are closing this thread to further comment. If you require support or have other concerns/questions, please do not hesitate send me or other Symantec support members a Private Message.  Thank you! ***

We hold these truths to be self-evident:

  • Windows Server 2012 has been available for some time now
  • Backup Exec 2012 & 2010 do not support it yet. 

That second part is about to change.  This blog is the place to go for updates on the Backup Exec 2012 & 2010 service pack betas.  Stay tuned as we are on track to go generally available in July, which is just in time for the Windows 2012 R2 preview to be...

Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

jmartin | 24 Jun 2013 | 0 comments

With continued focus on improving the total customer experience, we’ve added the following features and enhancements to  Symantec Operations Readiness Tool (SORT) with the 3.9 release:

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

PackMatt73 | 10 Jun 2013 | 54 comments

We’ve been listening.  And we’ve been working.  The Backup Exec Engineering, Product Management and Quality Assurance teams have been working hard to make BE the solution that you relied on and believed in.  We’re not all the way there yet, but we are making strides.

On 29 May, we went live with the Beta program for Backup Exec 2012 SP2 and 2010 SP3.  The primary focus of the beta for each version is platform support.  With a targeted release date of July, the Service Packs will bring support for

  • Backup Exec 2012 SP2
  1. Protection of Windows Server 2012 servers using the Agent for Windows.
  2. Updated protection of SQL to include:
  3. Protection of Exchange 2013 (Non-GRT only)
  4. Protection of SharePoint Server 2013 (Non-GRT only)
  5. Support for VMware vSphere 5.1
  • Backup Exec 2010 SP3
  1. Protection of Windows Server 2012 servers using the Agent...