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Backup Exec
Showing posts tagged with Backup Exec
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james_sherburne@symantec.com | 14 Oct 2013 | 0 comments

  Simplified Access & Expanded Non-English Language Support Now Available!

Our top-level Backup Exec and Symantec Endpoint Protection landing pages (support.symantec.com/backup-exec and support.symantec.com/endpoint-protection) have been dramatically streamlined and simplified, with a number of changes designed to make important information more readily accessible. In addition to basic changes, like moving contact numbers to the Contact Support page:

  • Knowledge base searches are now available from every page
  • All BE and SEP landing pages will have a “Change Language” element.  The language choices are English and nine other non-English languages.  The language preference is saved (by a cookie), and subsequent pages on Symantec.com will display in that language.

 SymHelp - Updated:  Now Accessed via "Diagnostics" link:

Symantec announces the latest upgrade of our free...

SkipStPierre | 03 Aug 2013 | 3 comments

BEPT#1.jpg

What is the Backup Exec Partner Toolkit?

The Backup Exec Partner Toolkit demonstrates the power of the Backup Exec data protection portfolio by qualifying the hardware configuration of potential backup servers to ensure they will perform to expectations, by calculating front-end capacity amounts to streamline the Backup Exec licensing process, and by demonstrating the storage optimization benefits of Backup Exec’s deduplication technology.

BEPT.jpg

The Backup Exec Partner Toolkit includes three components designed to help partners and end users perform environmental assessments either before or after installing a Backup Exec solution. These are as follows:

  • Performance Analyzer
  • Deduplication Assessment
  • Front-end Capacity Analyzer

...

PackMatt73 | 05 Jul 2013 | 94 comments

 ***I would like to thank all of you for the contributions made to this post over the last month. We hear your frustrations and concerns. At this time, we are closing this thread to further comment. If you require support or have other concerns/questions, please do not hesitate send me or other Symantec support members a Private Message.  Thank you! ***

We hold these truths to be self-evident:

  • Windows Server 2012 has been available for some time now
  • Backup Exec 2012 & 2010 do not support it yet. 

That second part is about to change.  This blog is the place to go for updates on the Backup Exec 2012 & 2010 service pack betas.  Stay tuned as we are on track to go generally available in July, which is just in time for the Windows 2012 R2 preview to be...

Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

jmartin | 24 Jun 2013 | 0 comments

With continued focus on improving the total customer experience, we’ve added the following features and enhancements to  Symantec Operations Readiness Tool (SORT) with the 3.9 release:

PackMatt73 | 13 Jun 2013 | 10 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

PackMatt73 | 10 Jun 2013 | 54 comments

We’ve been listening.  And we’ve been working.  The Backup Exec Engineering, Product Management and Quality Assurance teams have been working hard to make BE the solution that you relied on and believed in.  We’re not all the way there yet, but we are making strides.

On 29 May, we went live with the Beta program for Backup Exec 2012 SP2 and 2010 SP3.  The primary focus of the beta for each version is platform support.  With a targeted release date of July, the Service Packs will bring support for

  • Backup Exec 2012 SP2
  1. Protection of Windows Server 2012 servers using the Agent for Windows.
  2. Updated protection of SQL to include:
  3. Protection of Exchange 2013 (Non-GRT only)
  4. Protection of SharePoint Server 2013 (Non-GRT only)
  5. Support for VMware vSphere 5.1
  • Backup Exec 2010 SP3
  1. Protection of Windows Server 2012 servers using the Agent...
kirankamreddy | 03 Jun 2013 | 0 comments

Today’s businesses require access to their information on a 24x7 basis, not to mention the ability to protect that data in the event of unplanned interruptions which leads to complexities in their IT infrastructure.

For many IT leaders, moving to Symantec appliances for their backup issues to protect data means reducing cost, complexity and operational risks in their IT environment. Symantec understands that a properly planned out data protection strategy enables customers continuous access to their information. To that end, Symantec has gone a step further to simplify, automate and enhance the support experiences for its appliance customers with its latest functionality in appliances, Symantec AutoSupport.                                            ...

Drew Meyer | 07 May 2013 | 8 comments

We remain on track to deliver the two new Service Packs for Backup Exec in July, bringing long-awaited platform support and quality enhancements to market. As you watch (or beta test) and evaluate your next moves, several helpful new pieces have been published by 3rd party analyst firms on the value of Backup Exec in a multi-platform environment. Note: some may require very a mild registration.

Three on Backup Exec 2012:

From the 451 Group: Symantec preps New Release of Backup Exec as it Prepares to Fend off VM-Only Backup Vendors

From ESG: Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

From ESG:...

Drew Meyer | 30 Apr 2013 | 2 comments

Hey everyone, we're attending VMworld this year and we've got the most awesome story to tell you about our own real-life software-defined datacenter.

The Symantec internal IT team uses our own stuff to provision complete environments - yes, networks, servers, applications, configured on the fly - for deployment on demand to any of Symantec's global users. If you want to see it and hear from the guys who built it, vote us up here:

http://ow.ly/kz6Qj Symantec IT’s Real-World Experience with a VMware Software-Defined Data Center 

There are other great sessions to see too. Exercise your right! Demand the topics you want to hear!