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Backup Exec
Showing posts tagged with 2012
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lmosla | 11 Mar 2014 | 1 comment

Symantec Help (SymHelp)

  •  A multi-product diagnostic tool
  •  Identifies common issues
  •  Gathering data for support assisted troubleshooting
  •  Provides links and useful support resource information

 http://www.symantec.com/docs/TECH170735

Note: Symantec Help replaces Symantec Backup Exec Support Tool  http://www.symantec.com/docs/TECH126539

B2D Test Tool

Tests the basic functionality of a Backup to Disk device used in Backup Exec  http://www.symantec.com/docs/TECH69107

  • Backup Exec Backup-to-Disk Test Tool (B2DTest_32bit.exe) - 32 Bit Version ...
Blake M | 23 Oct 2013 | 100 comments

 ***Nov. 26, 2013:  Thank you for all of your comments.  A new update is now available at:  https://www-secure.symantec.com/connect/blogs/backup-exec-2012-r2-update-news-about-windows-server-2012-r2-support-and-target-ga ***

From:  Blake McConnell, vice president of Product Management, Backup and Recovery, Symantec Corp.

It’s always a good day when we can share product updates and progress with Symantec’s Backup Exec community. This is one of those good days.

Thank you

First I want to thank all of you for your continued loyalty to Backup Exec. I realize that today’s update may not address every question, wish or concern, but still want to communicate the significant progress that is being made.

vSphere 5.5® support

...

PackMatt73 | 05 Jul 2013 | 94 comments

 ***I would like to thank all of you for the contributions made to this post over the last month. We hear your frustrations and concerns. At this time, we are closing this thread to further comment. If you require support or have other concerns/questions, please do not hesitate send me or other Symantec support members a Private Message.  Thank you! ***

We hold these truths to be self-evident:

  • Windows Server 2012 has been available for some time now
  • Backup Exec 2012 & 2010 do not support it yet. 

That second part is about to change.  This blog is the place to go for updates on the Backup Exec 2012 & 2010 service pack betas.  Stay tuned as we are on track to go generally available in July, which is just in time for the Windows 2012 R2 preview to be...

Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

PackMatt73 | 10 Jun 2013 | 54 comments

We’ve been listening.  And we’ve been working.  The Backup Exec Engineering, Product Management and Quality Assurance teams have been working hard to make BE the solution that you relied on and believed in.  We’re not all the way there yet, but we are making strides.

On 29 May, we went live with the Beta program for Backup Exec 2012 SP2 and 2010 SP3.  The primary focus of the beta for each version is platform support.  With a targeted release date of July, the Service Packs will bring support for

  • Backup Exec 2012 SP2
  1. Protection of Windows Server 2012 servers using the Agent for Windows.
  2. Updated protection of SQL to include:
  3. Protection of Exchange 2013 (Non-GRT only)
  4. Protection of SharePoint Server 2013 (Non-GRT only)
  5. Support for VMware vSphere 5.1
  • Backup Exec 2010 SP3
  1. Protection of Windows Server 2012 servers using the Agent...
Drew Meyer | 30 Apr 2013 | 2 comments

Hey everyone, we're attending VMworld this year and we've got the most awesome story to tell you about our own real-life software-defined datacenter.

The Symantec internal IT team uses our own stuff to provision complete environments - yes, networks, servers, applications, configured on the fly - for deployment on demand to any of Symantec's global users. If you want to see it and hear from the guys who built it, vote us up here:

http://ow.ly/kz6Qj Symantec IT’s Real-World Experience with a VMware Software-Defined Data Center 

There are other great sessions to see too. Exercise your right! Demand the topics you want to hear!

Drew Meyer | 27 Mar 2013 | 96 comments

We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.

The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.

Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.

They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2

The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the...

Nick Elmer | 27 Feb 2013 | 11 comments

 

Oh, where do I start...it has been a little while since my last post, and that is primarily because I volunteered for a new role within our department. My role now allows me to focus 100% of my time on issues that matter to you, and that is exactly what I have been doing since the beginning of the year! It is an awesome opportunity for me (and my peers who joined me), so that you will ultimately reap the benefits of our labor. I can say that there have been many long nights and weekends invested so far, and I know that the final results will yield many satisfied customers. That means more to me than you will ever know! It is the sole reason I volunteered, and it is what motivates me every day. Thank you for being a loyal customer!

So, part of my efforts recently led me to a topic which I have not covered before. That topic is using a custom SQL server instance with Backup Exec. We have supported it for many years now, but there are some impacts you should...

PackMatt73 | 22 Feb 2013 | 0 comments

Great review from @JasonHolbert at Biztech Magazine

Review: Symantec Backup Exec 2012 Is a Recovery Solution SMBs Can Rely On

Small Business Edition sports a new interface aimed at easing common backup and recovery tasks.
by Jason Holbert posted Feb 22, 2013
inShare  
 

Few companies have dedicated backup administrators anymore. Today’s IS managers regard backups as little more than a bullet point in a long list of daily responsibilities. They seek a “set it and forget it” solution that doesn’t require a lot of manipulation or attention to administer. At the end of the day, they just...