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Showing posts tagged with Backup Exec 3600 Appliance
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SkipStPierre | 03 Aug 2013 | 3 comments

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What is the Backup Exec Partner Toolkit?

The Backup Exec Partner Toolkit demonstrates the power of the Backup Exec data protection portfolio by qualifying the hardware configuration of potential backup servers to ensure they will perform to expectations, by calculating front-end capacity amounts to streamline the Backup Exec licensing process, and by demonstrating the storage optimization benefits of Backup Exec’s deduplication technology.

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The Backup Exec Partner Toolkit includes three components designed to help partners and end users perform environmental assessments either before or after installing a Backup Exec solution. These are as follows:

  • Performance Analyzer
  • Deduplication Assessment
  • Front-end Capacity Analyzer

...

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

Drew Meyer | 07 May 2013 | 8 comments

We remain on track to deliver the two new Service Packs for Backup Exec in July, bringing long-awaited platform support and quality enhancements to market. As you watch (or beta test) and evaluate your next moves, several helpful new pieces have been published by 3rd party analyst firms on the value of Backup Exec in a multi-platform environment. Note: some may require very a mild registration.

 

Three on Backup Exec 2012:

From the 451 Group: Symantec preps New Release of Backup Exec as it Prepares to Fend off VM-Only Backup Vendors

From ESG: Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

From ESG:...

Drew Meyer | 30 Apr 2013 | 2 comments

Hey everyone, we're attending VMworld this year and we've got the most awesome story to tell you about our own real-life software-defined datacenter.

The Symantec internal IT team uses our own stuff to provision complete environments - yes, networks, servers, applications, configured on the fly - for deployment on demand to any of Symantec's global users. If you want to see it and hear from the guys who built it, vote us up here:

http://ow.ly/kz6Qj Symantec IT’s Real-World Experience with a VMware Software-Defined Data Center 

There are other great sessions to see too. Exercise your right! Demand the topics you want to hear!

Drew Meyer | 27 Mar 2013 | 93 comments

We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.

The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.

Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.

They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2

The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the...

A L Johnson | 11 Mar 2013 | 0 comments

Have you ever wondered if your appliance issues can be resolved even before they appear at your end? ( i.e a system that proactively monitors your appliances and automates issue resolution.)  Symantec is committed to simplifying and improving support experiences for its customers. Built on the service automation strategy, Symantec AutoSupport framework provides proactive and automated support services to its appliance customers.

Starting February 4, Symantec Secure Operations Center ( SOC), an integral part of AutoSupport, began monitoring backup appliances all over the world, processing the alerts received from Symantec NetBackup and Backup Exec appliances, creating support tickets with field services for hardware related issues and Enterprise Support Services for non-hardware related issues. Symantec AutoSupport needs the CallHome functionality be enabled on the backup appliances and a registration of the appliance at the MyAppliance web portal (...

Kate Lewis | 25 Jan 2013 | 0 comments

It's an exciting time for IT professionals. Symantec's annual conference, which is being held at the MGM in Las Vegas this year, is right around the corner. It runs from the 15th April to the 18th April 2013 - 4 days of paradise in Las Vegas! Vision offers IT professionals a jam-packed line up of hands-on labs, in-depth training, and technical breakouts that address the issues they care about most—including private and public cloud, Virtualization, mobile, infrastructure and information protection.

The Backup Exec team is in the midst of preparing for this BIG event and we want to hear from you. As we build out our session plan, we are keen to understand what topics you care about the most. What would you like us to address? What would you like to learn? Are there particular sessions you would like us to run?

Reply to this blog with your needs and wants, and the BE team will take every suggestion into consideration....

Nick Elmer | 18 Oct 2012 | 3 comments

Install failures happen, and when they do, you need to know the why and how to fix it. My esteemed co-worker Tom Svare has written another contribution to the Backup Exec Install Blog for your benefit. We hope you find it useful! Here is Tom's writeup:

The Backup Exec installation log contains a large amount of data that can overwhelm you if you are not familiar with the Backup Exec installation.  I can see from activity on the forums that the installation log file is reviewed and often times used to solve installation issues.  For the power users on the forums, this blog entry will be an overview, but it may also provide new information that can help in troubleshooting.

General Overview:

The Backup Exec installation log file uses colors to identify informational, warning and error messages.  The warning messages are yellow and errors messages are red. 

The installation log file receives logging information from the Backup Exec...

PackMatt73 | 12 Sep 2012 | 0 comments

How do you build an organic community?  And…pushing that question in a little more philosophical direction, if you work to build a community, is it still organic?  Stick with me on this because I am building to a relevant point.

Backup Exec is celebrating its Pearl Anniversary this year, (I just learned that 30 years = Pearl) and is about to add its 2,000,000th customer, not user, not individual but organization.  That is a long time and lot of people all over the world.  You would think a user base that broad for a product with that kind of history would have a large, well connected community of users and acknowledged experts.  Well.  It does but they exist in pockets, in cities and communities all around the world.  Where they don’t exist is online.

VMware has a pretty cool group of all-stars known as vExperts and this group shares their expertise and knowledge well beyond their local community or town.  According...

PackMatt73 | 28 Aug 2012 | 0 comments

So….vmWorld 2012 in beautiful San Francisco.  This is the event where vendors of various shapes and sizes put together their best combination of sizzle and steak.  Sometimes the sizzle outshines the steak, but most of the time, there are very valuable conversations where users really bring home a message to manufacturers about what they want to see in future solutions.  In making the rounds yesterday, I saw more than one person on a unicycle, somebody escaping from a dymatized metal box, a man in straight jacket…on a unicycle, and even a mini half pipe with actual skaters using it.  Lots of flash in hopes of capturing the user community’s attention.

However, in the conversations I had with users (and the ones I overheard by eavesdropping) the most common subject I heard about was simplicity.  Not in those words exactly, but it boiled down to ease of use. ...