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Backup Exec
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Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

jmartin | 24 Jun 2013 | 0 comments

With continued focus on improving the total customer experience, we’ve added the following features and enhancements to  Symantec Operations Readiness Tool (SORT) with the 3.9 release:

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

PackMatt73 | 10 Jun 2013 | 54 comments

We’ve been listening.  And we’ve been working.  The Backup Exec Engineering, Product Management and Quality Assurance teams have been working hard to make BE the solution that you relied on and believed in.  We’re not all the way there yet, but we are making strides.

On 29 May, we went live with the Beta program for Backup Exec 2012 SP2 and 2010 SP3.  The primary focus of the beta for each version is platform support.  With a targeted release date of July, the Service Packs will bring support for

  • Backup Exec 2012 SP2
  1. Protection of Windows Server 2012 servers using the Agent for Windows.
  2. Updated protection of SQL to include:
  3. Protection of Exchange 2013 (Non-GRT only)
  4. Protection of SharePoint Server 2013 (Non-GRT only)
  5. Support for VMware vSphere 5.1
  • Backup Exec 2010 SP3
  1. Protection of Windows Server 2012 servers using the Agent...
kirankamreddy | 03 Jun 2013 | 0 comments

Today’s businesses require access to their information on a 24x7 basis, not to mention the ability to protect that data in the event of unplanned interruptions which leads to complexities in their IT infrastructure.

For many IT leaders, moving to Symantec appliances for their backup issues to protect data means reducing cost, complexity and operational risks in their IT environment. Symantec understands that a properly planned out data protection strategy enables customers continuous access to their information. To that end, Symantec has gone a step further to simplify, automate and enhance the support experiences for its appliance customers with its latest functionality in appliances, Symantec AutoSupport.                                            ...

Drew Meyer | 07 May 2013 | 8 comments

We remain on track to deliver the two new Service Packs for Backup Exec in July, bringing long-awaited platform support and quality enhancements to market. As you watch (or beta test) and evaluate your next moves, several helpful new pieces have been published by 3rd party analyst firms on the value of Backup Exec in a multi-platform environment. Note: some may require very a mild registration.

 

Three on Backup Exec 2012:

From the 451 Group: Symantec preps New Release of Backup Exec as it Prepares to Fend off VM-Only Backup Vendors

From ESG: Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

From ESG:...

Drew Meyer | 30 Apr 2013 | 2 comments

Hey everyone, we're attending VMworld this year and we've got the most awesome story to tell you about our own real-life software-defined datacenter.

The Symantec internal IT team uses our own stuff to provision complete environments - yes, networks, servers, applications, configured on the fly - for deployment on demand to any of Symantec's global users. If you want to see it and hear from the guys who built it, vote us up here:

http://ow.ly/kz6Qj Symantec IT’s Real-World Experience with a VMware Software-Defined Data Center 

There are other great sessions to see too. Exercise your right! Demand the topics you want to hear!

Kate Lewis | 22 Apr 2013 | 0 comments

I am pleased to announce that the Backup Exec™ Management Plug-in for Kaseya® version 1.1 SP1 is out now! This plug-in enables Kaseya users to remotely monitor the Backup Exec servers from within the Kaseya Virtual System Administrator™ (VSA) console. Through the use of Kaseya VSA console, this plug-in provides the following monitoring information:

  • Status of the backup tasks that ran on the Backup Exec servers.
  • Active alerts generated on the Backup Exec servers.
  • State of the storage devices and amount of space available on the disk-based storage devices that are configured with the Backup Exec servers.

Various monitoring reports, such as active alerts, backup job history, license usage summary, and discovered machines summary report are also available with this plug-in.

For more information and to download the Backup Exec Management Plug-in for Kaseya installation package, please visit:...

Drew Meyer | 27 Mar 2013 | 96 comments

We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.

The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.

Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.

They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2

The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the...

Kate Lewis | 22 Mar 2013 | 4 comments

Happy Friday Morning! It's coming up to 9.00 am here in California and so far it's turning out to be a beautiful day. The sky is blue, the sun is out in full force and the landscape around me is simply stunning. 

One of the projects I am working on today is the creation of a Backup Exec show real and I wanted to give everyone the opportunity to be featured in this video is some shape or form.

I am looking for statements and fun facts about Backup Exec in regards to what makes it special and standout against the competition. If you have an exhilarating, exciting, astonishing or incredible (you get the idea!) fact or story and would like to provide a quote, please get in touch with me.

The top 3 responses as judged by my Product Marketing Director (Drew Meyer) will be featured in this video. To make you feel comfortable, I also wanted to let you know that we would never use your name, title or...