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Backup Exec
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Drew Meyer | 23 Jul 2013 | 56 comments

"Do... or do not. There is no try."

-Yoda

 

The Backup Exec team announces the general availability of the two Service Packs for BE2010 and BE2012 that bring support for Windows Server 2012 (via an agent), vSphere 5.1 and a host of quality improvements. Download right now from the TechNote or watch for the patch to be available via LiveUpdate in a few weeks.

Backup Exec 2010 R3 revision 5204 Service Pack 3

Backup Exec 2012 revision 1798 Service Pack 2

These releases mark a major milestone in our plan to restore delight in Backup Exec customers. We know they do not address every concern, but are continued proof of the Symantec commitment that started last fall.

  • We offered show attendees a...
Alex Sakaguchi | 15 Jul 2013 | 0 comments

 

The Virtual Vision Google+ Hangout Series has been going strong for four weeks with Hangouts from NetBackup, Clearwell and Enterprise Vault and Backup Exec.

Couldn’t attend one of the previous Hangouts? Don’t worry, you can catch the recordings, view the supporting documents, or ask questions via the Google+ event pages.

Make sure to mark your calendars for the upcoming events throughout the rest of July and August. You can RSVP, view more details about the events and watch recordings after the events have taken place all on the Google+ event pages.

Check back here to see updates on the sessions, or follow @Symantec on Twitter, add +Symantec to your Google+ Circles or like us on Facebook ...

PackMatt73 | 05 Jul 2013 | 94 comments

 ***I would like to thank all of you for the contributions made to this post over the last month. We hear your frustrations and concerns. At this time, we are closing this thread to further comment. If you require support or have other concerns/questions, please do not hesitate send me or other Symantec support members a Private Message.  Thank you! ***

We hold these truths to be self-evident:

  • Windows Server 2012 has been available for some time now
  • Backup Exec 2012 & 2010 do not support it yet. 

That second part is about to change.  This blog is the place to go for updates on the Backup Exec 2012 & 2010 service pack betas.  Stay tuned as we are on track to go generally available in July, which is just in time for the Windows 2012 R2 preview to be...

Elias AbuGhazaleh | 03 Jul 2013 | 1 comment

In today’s business environment IT Professionals need to adapt to changes and opportunities faster than ever. Increasingly so, they rely on their data to run their business functions. The loss of access to that data would not only cripple, but could ruin a company. More IT Pros are interested in virtualization as a way to improve business efficiency, but have legitimate hesitation due to concerns about its impact on the speed of access and recoverability they have to their data.

Virtualization experts from Symantec, Task Force Tips and NAC Solutions discussed best practices for transitioning to virtual environments and protecting virtual data at Symantec Vision 2013. If you missed it, next week is your chance to gain valuable insight from these...

Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

jmartin | 24 Jun 2013 | 0 comments

With continued focus on improving the total customer experience, we’ve added the following features and enhancements to  Symantec Operations Readiness Tool (SORT) with the 3.9 release:

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...

PackMatt73 | 10 Jun 2013 | 54 comments

We’ve been listening.  And we’ve been working.  The Backup Exec Engineering, Product Management and Quality Assurance teams have been working hard to make BE the solution that you relied on and believed in.  We’re not all the way there yet, but we are making strides.

On 29 May, we went live with the Beta program for Backup Exec 2012 SP2 and 2010 SP3.  The primary focus of the beta for each version is platform support.  With a targeted release date of July, the Service Packs will bring support for

  • Backup Exec 2012 SP2
  1. Protection of Windows Server 2012 servers using the Agent for Windows.
  2. Updated protection of SQL to include:
  3. Protection of Exchange 2013 (Non-GRT only)
  4. Protection of SharePoint Server 2013 (Non-GRT only)
  5. Support for VMware vSphere 5.1
  • Backup Exec 2010 SP3
  1. Protection of Windows Server 2012 servers using the Agent...
kirankamreddy | 03 Jun 2013 | 0 comments

Today’s businesses require access to their information on a 24x7 basis, not to mention the ability to protect that data in the event of unplanned interruptions which leads to complexities in their IT infrastructure.

For many IT leaders, moving to Symantec appliances for their backup issues to protect data means reducing cost, complexity and operational risks in their IT environment. Symantec understands that a properly planned out data protection strategy enables customers continuous access to their information. To that end, Symantec has gone a step further to simplify, automate and enhance the support experiences for its appliance customers with its latest functionality in appliances, Symantec AutoSupport.                                            ...

Drew Meyer | 07 May 2013 | 8 comments

We remain on track to deliver the two new Service Packs for Backup Exec in July, bringing long-awaited platform support and quality enhancements to market. As you watch (or beta test) and evaluate your next moves, several helpful new pieces have been published by 3rd party analyst firms on the value of Backup Exec in a multi-platform environment. Note: some may require very a mild registration.

 

Three on Backup Exec 2012:

From the 451 Group: Symantec preps New Release of Backup Exec as it Prepares to Fend off VM-Only Backup Vendors

From ESG: Assessing the TCO of Unified vs. Parallel Backup Solutions for Virtual Environments

From ESG:...