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Backup Exec
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james_sherburne@symantec.com | 14 Oct 2013 | 0 comments

  Simplified Access & Expanded Non-English Language Support Now Available!

Our top-level Backup Exec and Symantec Endpoint Protection landing pages (support.symantec.com/backup-exec and support.symantec.com/endpoint-protection) have been dramatically streamlined and simplified, with a number of changes designed to make important information more readily accessible. In addition to basic changes, like moving contact numbers to the Contact Support page:

  • Knowledge base searches are now available from every page
  • All BE and SEP landing pages will have a “Change Language” element.  The language choices are English and nine other non-English languages.  The language preference is saved (by a cookie), and subsequent pages on Symantec.com will display in that language.

 SymHelp - Updated:  Now Accessed via "Diagnostics" link:

Symantec announces the latest upgrade of our free...

PackMatt73 | 06 Aug 2013 | 0 comments

Building a traditional backup solution can result in a high level of complexity where the processes are often too siloed and too unreliable to be trusted with your company’s most valuable asset. But, complexity does not need to be the normal state of affairs. The Backup Exec 3600 Appliance mitigates the problems of complexity, cost, and risk associated with traditional backup solutions by delivering a combined hardware and software solution in a single package.

Join our next On Air Google+ Hangout on Wednesday, August 14th when our experts will discuss the turnkey advantages of the Backup Exec 3600 Appliance. It provides a Backup Server, 5.5TB of back end storage as well as “all-you-can-eat” Backup Exec 2012 Agents and Options, including the Deduplication Option, all in one pre-configured box.

This Hangout will assist partners, service providers and end-users as they design and implement a data protection strategy. We will take an in-depth look at...

SkipStPierre | 03 Aug 2013 | 3 comments

BEPT#1.jpg

What is the Backup Exec Partner Toolkit?

The Backup Exec Partner Toolkit demonstrates the power of the Backup Exec data protection portfolio by qualifying the hardware configuration of potential backup servers to ensure they will perform to expectations, by calculating front-end capacity amounts to streamline the Backup Exec licensing process, and by demonstrating the storage optimization benefits of Backup Exec’s deduplication technology.

BEPT.jpg

The Backup Exec Partner Toolkit includes three components designed to help partners and end users perform environmental assessments either before or after installing a Backup Exec solution. These are as follows:

  • Performance Analyzer
  • Deduplication Assessment
  • Front-end Capacity Analyzer

...

Drew Meyer | 23 Jul 2013 | 56 comments

"Do... or do not. There is no try."

-Yoda

The Backup Exec team announces the general availability of the two Service Packs for BE2010 and BE2012 that bring support for Windows Server 2012 (via an agent), vSphere 5.1 and a host of quality improvements. Download right now from the TechNote or watch for the patch to be available via LiveUpdate in a few weeks.

Backup Exec 2010 R3 revision 5204 Service Pack 3

Backup Exec 2012 revision 1798 Service Pack 2

These releases mark a major milestone in our plan to restore delight in Backup Exec customers. We know they do not address every concern, but are continued proof of the Symantec commitment that started last fall.

  • We offered show attendees a...
Alex Sakaguchi | 15 Jul 2013 | 0 comments

The Virtual Vision Google+ Hangout Series has been going strong for four weeks with Hangouts from NetBackup, Clearwell and Enterprise Vault and Backup Exec.

Couldn’t attend one of the previous Hangouts? Don’t worry, you can catch the recordings, view the supporting documents, or ask questions via the Google+ event pages.

Make sure to mark your calendars for the upcoming events throughout the rest of July and August. You can RSVP, view more details about the events and watch recordings after the events have taken place all on the Google+ event pages.

Check back here to see updates on the sessions, or follow @Symantec on Twitter, add +Symantec to your Google+ Circles or like us on Facebook for the latest...

PackMatt73 | 05 Jul 2013 | 94 comments

 ***I would like to thank all of you for the contributions made to this post over the last month. We hear your frustrations and concerns. At this time, we are closing this thread to further comment. If you require support or have other concerns/questions, please do not hesitate send me or other Symantec support members a Private Message.  Thank you! ***

We hold these truths to be self-evident:

  • Windows Server 2012 has been available for some time now
  • Backup Exec 2012 & 2010 do not support it yet. 

That second part is about to change.  This blog is the place to go for updates on the Backup Exec 2012 & 2010 service pack betas.  Stay tuned as we are on track to go generally available in July, which is just in time for the Windows 2012 R2 preview to be...

Elias AbuGhazaleh | 03 Jul 2013 | 1 comment

In today’s business environment IT Professionals need to adapt to changes and opportunities faster than ever. Increasingly so, they rely on their data to run their business functions. The loss of access to that data would not only cripple, but could ruin a company. More IT Pros are interested in virtualization as a way to improve business efficiency, but have legitimate hesitation due to concerns about its impact on the speed of access and recoverability they have to their data.

Virtualization experts from Symantec, Task Force Tips and NAC Solutions discussed best practices for transitioning to virtual environments and protecting virtual data at Symantec Vision 2013. If you missed it, next week is your chance to gain valuable insight from these...

Drew Meyer | 03 Jul 2013 | 24 comments

Hi folks-

It's really happening. We remain on track to release the two new Service Packs for Backup Exec 2010 and Backup Exec 2012 before the end of July.

I know it has been a difficult situation waiting for us to get support out for Windows Server 2012. Matt has a separate blog on that topic. I just want to highlight that our say/do quotient has changed since BE2012 was launched, and we are definitely making progress.

Here's a quick revisit of the timeline:

Last fall we reorganized ourselves around three priorities that deliver on the data protection job customers hire us to do:
1. Platform Support. A backup product without modern platform support is not worth a knob of goatspit. We can fix that.
2. Quality. When customer support gets overwhelmed, customer delight levels are low. We can fix that, and we...

jmartin | 24 Jun 2013 | 0 comments

With continued focus on improving the total customer experience, we’ve added the following features and enhancements to  Symantec Operations Readiness Tool (SORT) with the 3.9 release:

PackMatt73 | 13 Jun 2013 | 9 comments

I think it is fair to say that Backup Exec technical support is less beloved worldwide than Grumpy Cat or Game of Thrones.  That being said, the members of that team are hard-working and do the best they can to help the users they speak with.  As part of the recent corporate overhaul, we have new leadership of Technical Support at the Sr VP level and further down into the trenches of management. 

We have also spun up a new team that works solely via social media channels to engage our users who need help.  There are some folks out there who grumble a bit saying “if I pay for technical support, there should always be someone on the other end of that 1-800 number who is an expert at…).  I understand that.  But I ask you this:  if you get connected with an official technical support rep, what does it matter that you reached them on the phone, via Twitter or as an insert in a Bazooka gum?

Our team of Tech Support engineers...