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Backup Exec
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Drew Meyer | 30 Apr 2013 | 2 comments

Hey everyone, we're attending VMworld this year and we've got the most awesome story to tell you about our own real-life software-defined datacenter.

The Symantec internal IT team uses our own stuff to provision complete environments - yes, networks, servers, applications, configured on the fly - for deployment on demand to any of Symantec's global users. If you want to see it and hear from the guys who built it, vote us up here: Symantec IT’s Real-World Experience with a VMware Software-Defined Data Center 

There are other great sessions to see too. Exercise your right! Demand the topics you want to hear!

Kate Lewis | 22 Apr 2013 | 0 comments

I am pleased to announce that the Backup Exec™ Management Plug-in for Kaseya® version 1.1 SP1 is out now! This plug-in enables Kaseya users to remotely monitor the Backup Exec servers from within the Kaseya Virtual System Administrator™ (VSA) console. Through the use of Kaseya VSA console, this plug-in provides the following monitoring information:

  • Status of the backup tasks that ran on the Backup Exec servers.
  • Active alerts generated on the Backup Exec servers.
  • State of the storage devices and amount of space available on the disk-based storage devices that are configured with the Backup Exec servers.

Various monitoring reports, such as active alerts, backup job history, license usage summary, and discovered machines summary report are also available with this plug-in.

For more information and to download the Backup Exec Management Plug-in for Kaseya installation package, please visit:...

Drew Meyer | 27 Mar 2013 | 96 comments

We've been discussing this topic across a number of threads lately, so I thought I'd drop it here for all to see.

The development team has been extremely focused on quailty enhancements, as reflected in the last Hotfix released February 20th. It's had over 20,000 downloads without logging a single traceable support event.

Next up are two Service Packs, about to drop as beta code. Both are arriving at the same time; both are automatically delivered via the auto-update server when they reach General Availabilty and both apply to the software and the appliance.

They are called:
Backup Exec 2010 R3 SP3
Backup Exec 2012 SP2

The public beta release is in May and it represents the largest production-ready, white-glove, on-site testing activity that we have ever done. For more information or to join the nearly 2000 users that are already signed up, check out the...

Kate Lewis | 22 Mar 2013 | 4 comments

Happy Friday Morning! It's coming up to 9.00 am here in California and so far it's turning out to be a beautiful day. The sky is blue, the sun is out in full force and the landscape around me is simply stunning. 

One of the projects I am working on today is the creation of a Backup Exec show real and I wanted to give everyone the opportunity to be featured in this video is some shape or form.

I am looking for statements and fun facts about Backup Exec in regards to what makes it special and standout against the competition. If you have an exhilarating, exciting, astonishing or incredible (you get the idea!) fact or story and would like to provide a quote, please get in touch with me.

The top 3 responses as judged by my Product Marketing Director (Drew Meyer) will be featured in this video. To make you feel comfortable, I also wanted to let you know that we would never use your name, title or...

A L Johnson | 11 Mar 2013 | 0 comments

Have you ever wondered if your appliance issues can be resolved even before they appear at your end? ( i.e a system that proactively monitors your appliances and automates issue resolution.)  Symantec is committed to simplifying and improving support experiences for its customers. Built on the service automation strategy, Symantec AutoSupport framework provides proactive and automated support services to its appliance customers.

Starting February 4, Symantec Secure Operations Center ( SOC), an integral part of AutoSupport, began monitoring backup appliances all over the world, processing the alerts received from Symantec NetBackup and Backup Exec appliances, creating support tickets with field services for hardware related issues and Enterprise Support Services for non-hardware related issues. Symantec AutoSupport needs the CallHome functionality be enabled on the backup appliances and a registration of the appliance at the MyAppliance web portal (...

Kate Lewis | 05 Mar 2013 | 5 comments

Last week DCIG published their annual Virtual Server Backup Software Buyer’s Guide, which featured a short write up of over 20 Backup and Recovery solutions and point products. In this guide, CommVault achieved the "Best-in-Class" ranking, NetBackup achieved “Recommended” ranking while Backup Exec 2012 received an “Excellent” ranking for Virtual Server Backup Software.

It is important to note some facts:

  1. This “Guide” is created by an analyst firm DCIG and technology advisory firm, SMB Research. But, it is distributed EXCLUSIVELY by CommVault, not DCIG.
  2. When you visit DCIG’s website ( and click on the title “DCIG 2011 Virtual Server Backup Software Buyer's Guide” it takes you to a CommVault webpage!...
Nick Elmer | 27 Feb 2013 | 11 comments


Oh, where do I has been a little while since my last post, and that is primarily because I volunteered for a new role within our department. My role now allows me to focus 100% of my time on issues that matter to you, and that is exactly what I have been doing since the beginning of the year! It is an awesome opportunity for me (and my peers who joined me), so that you will ultimately reap the benefits of our labor. I can say that there have been many long nights and weekends invested so far, and I know that the final results will yield many satisfied customers. That means more to me than you will ever know! It is the sole reason I volunteered, and it is what motivates me every day. Thank you for being a loyal customer!

So, part of my efforts recently led me to a topic which I have not covered before. That topic is using a custom SQL server instance with Backup Exec. We have supported it for many years now, but there are some impacts you should...

PackMatt73 | 22 Feb 2013 | 0 comments

Great review from @JasonHolbert at Biztech Magazine

Review: Symantec Backup Exec 2012 Is a Recovery Solution SMBs Can Rely On

Small Business Edition sports a new interface aimed at easing common backup and recovery tasks.
by Jason Holbert posted Feb 22, 2013

Few companies have dedicated backup administrators anymore. Today’s IS managers regard backups as little more than a bullet point in a long list of daily responsibilities. They seek a “set it and forget it” solution that doesn’t require a lot of manipulation or attention to administer. At the end of the day, they just...

PackMatt73 | 01 Feb 2013 | 0 comments

Greetings Earthlings (well, most of you at least) After a great engagement in November, the Backup Exec team went back to Reddit for more last week. We lived through our first AMA and came out better people for it. The transcript from that event has been a topic of conversation in Engineering, Product Management and even in some executive leadership meetings.  We wanted to hear more, only this time, we were focusing on virtualization.  Since we wanted to narrow the focus a little bit, this is an AM(Almost)A because we had assembled some key creators of the Backup Exec virtualization strategy.

The event was again a success.  We garnered roughly a 70% approval rating on over 200 votes....

Jessica_BEusability | 29 Jan 2013 | 9 comments

Hello Symantec customers. I am a usability engineer working in Backup Exec. I have new design concepts for a possible future release of BE that I would like your feedback on. In order to make products that better fit  your needs, we need your input.

This study is a 1.5 hour study that you can participate from the comfort of your home or office. All you need is Internet access and a phone to dial into the toll-free number to participate.

If you would like to participate (and I hope you do), please go here to sign up for a session:

Once the appointment is scheduled I’ll send you a meeting request with the con call info and WebEx link.

Thank you for your participation and I look forward to hearing your feedback.

Jessica Rich