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A L Johnson | 11 Mar 2013 | 0 comments

Have you ever wondered if your appliance issues can be resolved even before they appear at your end? ( i.e a system that proactively monitors your appliances and automates issue resolution.)  Symantec is committed to simplifying and improving support experiences for its customers. Built on the service automation strategy, Symantec AutoSupport framework provides proactive and automated support services to its appliance customers.

Starting February 4, Symantec Secure Operations Center ( SOC), an integral part of AutoSupport, began monitoring backup appliances all over the world, processing the alerts received from Symantec NetBackup and Backup Exec appliances, creating support tickets with field services for hardware related issues and Enterprise Support Services for non-hardware related issues. Symantec AutoSupport needs the CallHome functionality be enabled on the backup appliances and a registration of the appliance at the MyAppliance web portal (...

Kate Lewis | 05 Mar 2013 | 5 comments

Last week DCIG published their annual Virtual Server Backup Software Buyer’s Guide, which featured a short write up of over 20 Backup and Recovery solutions and point products. In this guide, CommVault achieved the "Best-in-Class" ranking, NetBackup achieved “Recommended” ranking while Backup Exec 2012 received an “Excellent” ranking for Virtual Server Backup Software.

It is important to note some facts:

  1. This “Guide” is created by an analyst firm DCIG and technology advisory firm, SMB Research. But, it is distributed EXCLUSIVELY by CommVault, not DCIG.
  2. When you visit DCIG’s website ( and click on the title “DCIG 2011 Virtual Server Backup Software Buyer's Guide” it takes you to a CommVault webpage!...
Nick Elmer | 27 Feb 2013 | 11 comments


Oh, where do I has been a little while since my last post, and that is primarily because I volunteered for a new role within our department. My role now allows me to focus 100% of my time on issues that matter to you, and that is exactly what I have been doing since the beginning of the year! It is an awesome opportunity for me (and my peers who joined me), so that you will ultimately reap the benefits of our labor. I can say that there have been many long nights and weekends invested so far, and I know that the final results will yield many satisfied customers. That means more to me than you will ever know! It is the sole reason I volunteered, and it is what motivates me every day. Thank you for being a loyal customer!

So, part of my efforts recently led me to a topic which I have not covered before. That topic is using a custom SQL server instance with Backup Exec. We have supported it for many years now, but there are some impacts you should...

PackMatt73 | 22 Feb 2013 | 0 comments

Great review from @JasonHolbert at Biztech Magazine

Review: Symantec Backup Exec 2012 Is a Recovery Solution SMBs Can Rely On

Small Business Edition sports a new interface aimed at easing common backup and recovery tasks.
by Jason Holbert posted Feb 22, 2013

Few companies have dedicated backup administrators anymore. Today’s IS managers regard backups as little more than a bullet point in a long list of daily responsibilities. They seek a “set it and forget it” solution that doesn’t require a lot of manipulation or attention to administer. At the end of the day, they just...

PackMatt73 | 01 Feb 2013 | 0 comments

Greetings Earthlings (well, most of you at least) After a great engagement in November, the Backup Exec team went back to Reddit for more last week. We lived through our first AMA and came out better people for it. The transcript from that event has been a topic of conversation in Engineering, Product Management and even in some executive leadership meetings.  We wanted to hear more, only this time, we were focusing on virtualization.  Since we wanted to narrow the focus a little bit, this is an AM(Almost)A because we had assembled some key creators of the Backup Exec virtualization strategy.

The event was again a success.  We garnered roughly a 70% approval rating on over 200 votes....

Jessica_BEusability | 29 Jan 2013 | 9 comments

Hello Symantec customers. I am a usability engineer working in Backup Exec. I have new design concepts for a possible future release of BE that I would like your feedback on. In order to make products that better fit  your needs, we need your input.

This study is a 1.5 hour study that you can participate from the comfort of your home or office. All you need is Internet access and a phone to dial into the toll-free number to participate.

If you would like to participate (and I hope you do), please go here to sign up for a session:

Once the appointment is scheduled I’ll send you a meeting request with the con call info and WebEx link.

Thank you for your participation and I look forward to hearing your feedback.

Jessica Rich

Kate Lewis | 25 Jan 2013 | 0 comments

It's an exciting time for IT professionals. Symantec's annual conference, which is being held at the MGM in Las Vegas this year, is right around the corner. It runs from the 15th April to the 18th April 2013 - 4 days of paradise in Las Vegas! Vision offers IT professionals a jam-packed line up of hands-on labs, in-depth training, and technical breakouts that address the issues they care about most—including private and public cloud, Virtualization, mobile, infrastructure and information protection.

The Backup Exec team is in the midst of preparing for this BIG event and we want to hear from you. As we build out our session plan, we are keen to understand what topics you care about the most. What would you like us to address? What would you like to learn? Are there particular sessions you would like us to run?

Reply to this blog with your needs and wants, and the BE team will take every suggestion into consideration....

Drew Meyer | 18 Jan 2013 | 0 comments

"Fools learn from experience. I prefer to learn from the experience of others."
- Otto von Bismarck

This year I expect to meet a lot of learned fools. IT managers face the bruising lessons of new rollouts as new operating systems, hypervisors and applications come to market. Bismarck's wait-and-watch alternative means a competitive disadvantage for your company and fading relevance in your job skills. 

Backup Exec is one answer to this dilemma, and today the Info-Tech Research Group endorsed it further by placing Symantec in the leading position of their Champion quadrant. We've long heard from customers that a single platform for backup and recovery is far more comforting than several niche specialist tools. Physical and virtual, tape and disk, hypervisor vendor A and vendor B, application v1 or application v2 - BE 2012 handles it all so you can't  get high-centered by a mistake.

Info-Tech's ...

Susie Spencer - BE Product Marketing | 18 Jan 2013 | 0 comments


1. Get Your FREE copy of the Backup Exec 2012 V-Ray Edition

If you are a Microsoft MVP (Most Valuable Professional), you can get a fully licensed copy of the Backup Exec 2012 V-Ray Edition along with 12 months of essential technical support completely FREE.

Powered by V-Ray technology, the Backup Exec 2012 V-Ray Edition gives administrators a wealth of recovery options including the ability to recover at the virtual machine, virtual disk, application, file/folder and granular application data level – all from a single pass backup. It also provides advanced deduplication capabilities and physical to virtual conversions. The V-Ray Edition gives you worry-free backup and recovery for virtual machines and virtualized applications.

Register for your free copy today at!


2. Get a sneak peek into...

Drew Meyer | 17 Jan 2013 | 54 comments

The Backup Exec team is delighted to announce registration for the next beta release of Backup Exec 2010 and 2012!

This beta release supports VMware vSphere 5.1 and Microsoft Windows Server 2012 (and Hyper-V). It is available for BOTH Backup Exec 2010 R3 and 2012, and is expected to be delivered automatically to either platform (as long as you are under maintenance).

This beta release demonstrates the concrete strides we’re making to deliver high quality software with up-to-date platform support.  But let me be very clear: this release does NOT bring back the jobs monitor or multi-server jobs. Our intention is to get current with the industry before bringing back those legacy features. We still expect to address this request and will keep you appraised.

In the meantime, we’re continuing our efforts to listen and give you the straight story.

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