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Jessica_BEusability | 02 Jan 2013 | 0 comments

Hello all,

 I've been getting a lot of inquiries about Win2012 support in BE. Please visit the Beta blog for more information: https://www-secure.symantec.com/connect/blogs/upcoming-beta-programs-backup-exec 

It will provide the most up-to-date information.

Thanks,

 Jessica

Jessica_BEusability | 12 Dec 2012 | 0 comments

Hi Backup Exec Customers. I am looking for customers to participate in usability studies who are backing up between 1-3 servers. If you fit this criteria, please contact me at Jessica_rich@symantec.com

 

Drew Meyer | 20 Nov 2012 | 98 comments

STATUS UPDATE 2/25/14: In case you somehow missed the news, on November 19, 2013 Backup Exec SP3 came out and includes support for vSphere 5.5.

 

STATUS UPDATE 4/7/13: Backup Exec 2010 and 2012 will both support vSphere 5.1 in their next service packs, due in July. Beta testing starts in May so read here for more details and a link to sign up.
 

STATUS UPDATE 1/17/13: We stated earlier that we had uncovered significant quality concerns when testing VMware’s vSphere 5.1 APIs with Symantec backup products. After close work together, VMware...

Jessica_BEusability | 08 Nov 2012 | 17 comments

Hello Backup Exec customers! We are conducting a 2 part usability test on the upgrade experience from 2010 to 2012. We would like participation from customers  who have upgraded and those who have not upgraded.

For those that have upgraded, we are interested in hearing about your experience.

For customers that have not upgraded, we would like to know how you set up your 2010 environment. In addition we would like to perform an upgrade of your BE databases on our secure FTP server. We would need a copy of your BE database to do this. This will allow you to see and give feedback on what your environment would look like in BE 2012.

If you are interested, please schedule your appointment here: https://www.timetrade.com/book/T338M

Thanks!

Jessica Rich

Jessica_BEusability | 30 Oct 2012 | 10 comments

Did you know- How to navigate the user interface and find tasks in Backup Exec 2012?

The newly designed Backup Exec 2012 interface, like any new UI, will take some getting used to. If you are upgrading from Backup Exec 2010 to 2012, you can expect a different navigation experience as well as a shift in how you access your tasks in the toolbar. Initially there will be a learning curve, but to get you up and running faster, I’ll deconstruct the core navigation and the toolbar layout. If you understand the basic principles that were followed when designing the UI, you may find it easier to navigate and locate tasks.

Let’s start with navigation. Backup Exec 2012 has four main tabs, Home, Backup and Restore, Storage, and Reports. The Home tab is a configurable user interface that gives you a high level overview of your environments. It includes information about alerts, backup status, storage usage, help and documentation links, etc.

 

...

Jessica_BEusability | 29 Oct 2012 | 4 comments

The usability team will be conducting multiple studies on the Backup Exec 2012 upgrade experience.  We are beginning to recruit customers now.

We are looking for customers who:

  • Have not upgraded to 2012
    • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
    • Part 2: Want to see how your data would upgrade to BE 2012? This is an opportunity to upgrade your data on our virtual machines without touching your production environment. To do this, we will need to have you upload a copy of your BE databases to our secure FTP server.
  • Already upgraded to 2012
  • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
  • Part 2: We want to understand what your experience was like during the upgrade process to BE 2012. We want to know what you liked/didn't’t like, what functionality you gained/lost.

...

Kate Lewis | 18 Oct 2012 | 19 comments

Today I received an email from one of our channel partners and his question was: "I'm not 100% clear on what is included in V-Ray and how it's licensed. Let's say I have 3 VMware hosts running a total of 1 million virtual machines.  Each host has 2 Quad-Core CPUs.  I simply purchase a 6-socket license V-Ray, correct? Another one - are there any special application agents that V-Ray does not include?  And if that's true, do I simply purchase "Agent X" just like I would for Backup Exec?  The same goes for options - if I need an NDMP agent, I would purchase that add-on in the exact same way for standard Backup Exec?"

If you have also been wondering how the V-Ray Edition differs to standard Backup Exec or maybe you have been trying to find the answers to the same questions listed above, then this blog is for you. I am going to briefly describe the V-Ray Edition and how it’s...

Nick Elmer | 18 Oct 2012 | 3 comments

Install failures happen, and when they do, you need to know the why and how to fix it. My esteemed co-worker Tom Svare has written another contribution to the Backup Exec Install Blog for your benefit. We hope you find it useful! Here is Tom's writeup:

The Backup Exec installation log contains a large amount of data that can overwhelm you if you are not familiar with the Backup Exec installation.  I can see from activity on the forums that the installation log file is reviewed and often times used to solve installation issues.  For the power users on the forums, this blog entry will be an overview, but it may also provide new information that can help in troubleshooting.

General Overview:

The Backup Exec installation log file uses colors to identify informational, warning and error messages.  The warning messages are yellow and errors messages are red. 

The installation log file receives logging information from the Backup Exec...

Kate Lewis | 27 Sep 2012 | 7 comments

Agents. Agentless. VADP integration. VSS integration. Image based backups. File based backups. Hypervisor based snapshots. Array based snapshots. Host based backups. Guest based backups. It’s no wonder why backup professionals are confused about what the best approach is for backing up their virtual machines. With a myriad of vendors, all positioning their own way as the “best” way, it leaves in its wake ambiguity and a good dose of confusion about what an agent is, or does.

With the help of my technical experts here at Symantec, this blog distils the confusion with unbiased information so you can make the right choice for your environment. By looking at each method and highlighting the pros and cons of each, you can make informed decisions without the distraction of smoke and mirrors.

Caution: But before we dive in, it’s important to mention that the phrases agentless backup and agent-based backup...

SeanRegan | 27 Sep 2012

There are a few new things worth checking out if you are in the Backup Exec Community:

eWeek- Front page story about Backup Exec 2012 and VMware and Hyper-V. You have heard a lot about the new UI. This article and reviews explains a bit more about it and the focus on virtual machine backup and disk in the new release.

Spiceworks Live Stream-  Some of our team went down to Spiceworks and did a live show about Backup Exec with one of our BExperts. There are a good number of product tips in here that you might find helpful. We took about an hour of questions from the community about the product, support and technology. 

Social Media Support Team: At about 30:30 in the video above Matt Stephenson talks about the birth of our new social media tech support team that recently started up. Stay...