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Jessica_BEusability | 08 Nov 2012 | 17 comments

Hello Backup Exec customers! We are conducting a 2 part usability test on the upgrade experience from 2010 to 2012. We would like participation from customers  who have upgraded and those who have not upgraded.

For those that have upgraded, we are interested in hearing about your experience.

For customers that have not upgraded, we would like to know how you set up your 2010 environment. In addition we would like to perform an upgrade of your BE databases on our secure FTP server. We would need a copy of your BE database to do this. This will allow you to see and give feedback on what your environment would look like in BE 2012.

If you are interested, please schedule your appointment here:


Jessica Rich

Jessica_BEusability | 30 Oct 2012 | 10 comments

Did you know- How to navigate the user interface and find tasks in Backup Exec 2012?

The newly designed Backup Exec 2012 interface, like any new UI, will take some getting used to. If you are upgrading from Backup Exec 2010 to 2012, you can expect a different navigation experience as well as a shift in how you access your tasks in the toolbar. Initially there will be a learning curve, but to get you up and running faster, I’ll deconstruct the core navigation and the toolbar layout. If you understand the basic principles that were followed when designing the UI, you may find it easier to navigate and locate tasks.

Let’s start with navigation. Backup Exec 2012 has four main tabs, Home, Backup and Restore, Storage, and Reports. The Home tab is a configurable user interface that gives you a high level overview of your environments. It includes information about alerts, backup status, storage usage, help and documentation links, etc.


Jessica_BEusability | 29 Oct 2012 | 4 comments

The usability team will be conducting multiple studies on the Backup Exec 2012 upgrade experience.  We are beginning to recruit customers now.

We are looking for customers who:

  • Have not upgraded to 2012
    • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
    • Part 2: Want to see how your data would upgrade to BE 2012? This is an opportunity to upgrade your data on our virtual machines without touching your production environment. To do this, we will need to have you upload a copy of your BE databases to our secure FTP server.
  • Already upgraded to 2012
  • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
  • Part 2: We want to understand what your experience was like during the upgrade process to BE 2012. We want to know what you liked/didn't’t like, what functionality you gained/lost.


Kate Lewis | 18 Oct 2012 | 19 comments

Today I received an email from one of our channel partners and his question was: "I'm not 100% clear on what is included in V-Ray and how it's licensed. Let's say I have 3 VMware hosts running a total of 1 million virtual machines.  Each host has 2 Quad-Core CPUs.  I simply purchase a 6-socket license V-Ray, correct? Another one - are there any special application agents that V-Ray does not include?  And if that's true, do I simply purchase "Agent X" just like I would for Backup Exec?  The same goes for options - if I need an NDMP agent, I would purchase that add-on in the exact same way for standard Backup Exec?"

If you have also been wondering how the V-Ray Edition differs to standard Backup Exec or maybe you have been trying to find the answers to the same questions listed above, then this blog is for you. I am going to briefly describe the V-Ray Edition and how it’s...

Nick Elmer | 18 Oct 2012 | 3 comments

Install failures happen, and when they do, you need to know the why and how to fix it. My esteemed co-worker Tom Svare has written another contribution to the Backup Exec Install Blog for your benefit. We hope you find it useful! Here is Tom's writeup:

The Backup Exec installation log contains a large amount of data that can overwhelm you if you are not familiar with the Backup Exec installation.  I can see from activity on the forums that the installation log file is reviewed and often times used to solve installation issues.  For the power users on the forums, this blog entry will be an overview, but it may also provide new information that can help in troubleshooting.

General Overview:

The Backup Exec installation log file uses colors to identify informational, warning and error messages.  The warning messages are yellow and errors messages are red. 

The installation log file receives logging information from the Backup Exec...

Kate Lewis | 27 Sep 2012 | 7 comments

Agents. Agentless. VADP integration. VSS integration. Image based backups. File based backups. Hypervisor based snapshots. Array based snapshots. Host based backups. Guest based backups. It’s no wonder why backup professionals are confused about what the best approach is for backing up their virtual machines. With a myriad of vendors, all positioning their own way as the “best” way, it leaves in its wake ambiguity and a good dose of confusion about what an agent is, or does.

With the help of my technical experts here at Symantec, this blog distils the confusion with unbiased information so you can make the right choice for your environment. By looking at each method and highlighting the pros and cons of each, you can make informed decisions without the distraction of smoke and mirrors.

Caution: But before we dive in, it’s important to mention that the phrases agentless backup and agent-based backup...

SeanRegan | 27 Sep 2012

There are a few new things worth checking out if you are in the Backup Exec Community:

eWeek- Front page story about Backup Exec 2012 and VMware and Hyper-V. You have heard a lot about the new UI. This article and reviews explains a bit more about it and the focus on virtual machine backup and disk in the new release.

Spiceworks Live Stream-  Some of our team went down to Spiceworks and did a live show about Backup Exec with one of our BExperts. There are a good number of product tips in here that you might find helpful. We took about an hour of questions from the community about the product, support and technology. 

Social Media Support Team: At about 30:30 in the video above Matt Stephenson talks about the birth of our new social media tech support team that recently started up. Stay...

Drew Meyer | 26 Sep 2012 | 0 comments

There's a saying when the big picture gets drowned out by the minutiae that "you can't see the forest because of all the trees." Marketers always struggle with this. We constanly ask ourselves if a single situation, or a cluster of similar situations indicates a new trend or threatens derail our plans. Sometimes we just have to bet on a hunch and over time it turns out that we were right.

I hold that backup is a platform, not an application and recovery should be delivered with a single lever, not a series of knobs. Backup Exec 2012 was redesigned around this theory and we included new capabilities to handle physical, virtual and legacy variables. Since BE is used more often than any other product in the world to do these kinds of tasks, it's a very large forest. Two things happened today that really clarified the trees for us.

First, today we had Matt Stephenson and...

Drew Meyer | 19 Sep 2012 | 1 comment

We just did some data analysis and realized that 80% of our users with virtual environments are missing the boat. What? How can this be? What trick are 4 out of 5 Backup Exec users missing?

Honestly, I had to have Aidan Finley explain it to me. But once he did, it's a no-brainer and we're publishing some stupid-simple pictures for this next month.

If you have a VMware or Hyper-V environment, you shuould be using TWO things for the best possible perforemance and granluar recovery:

1. The Agent for Hypervisors. It works in both VMware and Microsoft environments and integrates with the hypervisor to provide backups. This means you can simultaneouly reduce load on your hypervisors and recover an entire virtual machine or virtual disk from any of the VMs on that host.

2. The Agent for Applications and Databases. Installed in each application guest, it gives you granular restoration powers for that application (Exchange, SQL, SharePoint, and Active...

Kate Lewis | 13 Sep 2012 | 0 comments

When searching for a backup and recovery solution for virtual environments, here are a few “must have” features to consider:

1) Granular Recovery

Granular and application level recovery is paramount to any virtual backup strategy. If you can’t restore what you need, when you need it, then your whole entire backup strategy is flawed from day one. Make sure your chosen solution provides all levels of recovery - full virtual machine, individual virtual disks, virtualized application & database servers, along with standards like file, folder and granular objects such as an individual email.

Backup Exec leverages Symantec’s patented Granular Recovery Technology (GRT) to provide all the recovery methods mentioned above. The innovative GRT feature helps IT Administrators save time and headaches by enabling them to restore individual files, folders and granular objects within a guest virtual machine from a single-pass image...